Very professional team caring people she cares for owners and the tenants.i have really…read moreappreciated all the help

I previously left a review on the facebook page for Nicole Wilcox - Property Manager and she…read moreDELETED it; obviously being desirous of keeping the general public from VALUABLE INFORMATION. I would give negative star reviews if possible. We have been living in a home she represents since October of 2018. We have had nothing but issues, major repairs needing made, etc. with NO resolve. We have had a leaking roof [like waterfall down our entire fireplace leaking, as well as another room] this has been going on since January 2019. We still do not have a roof replacement. We have significant inside ceiling damage; not inclusive of the mold inside the spots that are wet and the fact that we will likely have to relocate for repairs and will certainly have to move furniture, give them another of our full days or more for free and accommodate them. I wish I could say that Nicole had any respect for the law or even being an ethically aligned person serving her clients but unfortunately, she has chosen to harass us, tried to find ways to make us leave, etc. When asked why she did this and was so negligent - her answer was simply "I dont know" we had a major electrical issue on our roof a few weeks ago to which she wanted the contractor to rig our swamp cooler to work and take the risk of the home catching fire. Bottom line - we have a homeowner who has ZERO desire to spend money to maintain their already deeply dilapidated property and a Property Manager who does not care to communicate, much less keep children and families in safe and HABITABLE LIVING CONDITIONS AS REQUIRED BY LAW. We are filing a lawsuit against the homeowner and Nicole Wilcox tomorrow because she has chosen to disregard our safety, well being and mental sanity. RUN at all costs from her bubbly talk over you, rushed way of dealing with things. No matter how much you love a home or need a place to live - RUN fast and far from the financial ruin and mental stress she will put you in.

This company wasted my time energy and money. Do not use them!!! They take your application fee…read more($65) and they deny you without even explaining why. They could not answer any of my questions about the reason I was denied. It said on the website that if credit score is not high enough you can have a co signer or that your income can off set your credit score. When I asked about these they couldn't tell me why, but only that those are only in certain situations. They couldn't give me any more information on v what qualifies as certain situations. They denied me without even talking to me. So they ran my credit, which put a mark.

I had the opportunity to work with the owners at Independence Capital Property Management in the…read morepast and they are some driven people. Recently I was working with Misty Arneson regarding a client I am referring to Independence and I was impressed by her responsiveness and quality of feedback on their process. Thank you Misty for all your help!

I didn't even get our security deposit they didn't replaced nothing everything is still the same…read moreand they are taking money from us and the apartment is still under my name on app and the manager isnt answering my phone calls and taking money from us put lawsuit against him.

They are thieves that steal your money. One previous complaint sounds exactly like mine. I rented…read morean apartment that was also not in the best condition when I moved in. I also didn't get the bulk of my deposit back because of the "replaced blinds, replaced light bulbs"? The blinds in the master bedroom that were furthest away from the bathroom was completely ruined when I moved in. The left was badly burned and breaking off. I had to put a sheet over the blinds because they were not working. They did not fix the blinds when I moved in. I called and requested for them to fix the blinds years before my moveout (around 3 years) and Sunwest would not do it. I saw the charge "replaced blinds, replaced light bulbs"? My biggest complaint is the fact that I had to pay for blinds? I would point out that the request for the blinds was when the online portal was just getting started. The person that I called was dismissive, didn't listen, and wouldn't log my request electronically. I shouldn't be penalized for that. I should not be charged for the light bulbs that were working when I moved out just because Sunwest wanted to replace them. I even left light bulbs in the unit after I left, but Sunwest said they cannot use the light bulbs I left. Why do I have to pay for lightbulbs if all the light bulbs were working when I moved out of the apartment? I will also note there is no hourly labor rate or hours listed for the blinds or replaced light bulbs. I had some clips of the moveout that show they don't have hourly rate, but it wouldn't post. I would like the "replaced blinds, replaced light bulbs, labor, materials, and tax" refunded back to me. They did not itemize it for me. This is literally what they gave me. I called and complained when I first got the deposit deposition back in 2/2023 after my moveout on 12/25/22. This did not sit right with me. Sunwest didn't want to hear me or my explanation at that time either. This is unjust and has caused me mental anguish for years, so I am filing a complaint. I should not be charged for something when I asked them to fix the blinds that they would not do. Given the circumstances of my mistreatment and injustice of how it was handled, I request a partial refund of $239.36. I filled out the blind damage upon move-in to support my claim. I agree with the previous complaint. DO NOT RENT FROM THEM. THEY ARE CROOKS, A CORRUPT GROUP, AND TERRIBLE PEOPLE. They are very fishy and nontransparent. They just want your money and do not do their job. They just brushed me off like they didn't care when I called. They are stealing my money. I want my money back.

Fortunately, I have no relationship with this company. But for YEARS, I have been trying to stop…read morethem from sending their residents' checks to my post office box instead of the one for the property they manage here. I have called repeatedly, and been promised repeatedly that they would correct the error, so that I don't have to keep delivering their mail for them so that low-income people get the money they are entitled to. And yet it keeps happening. The last time they confessed that they keep sending it to the wrong address (for years!!) because they have already printed the mailing labels. They promised to print new labels with the correct address so that it doesn't happen again and yet it has. It's hard to believe that JL Gray is this incompetent and they are not misdirecting checks in the hope that they are never cashed and can keep the money which does not belong to them. Pathetic behavior.

I've lived on the property for 15 years. I do have severe traumatic brain injury and PTSD Manager's…read moreyears ago always did accommodate me. We went for over five years without a manager. We get a manager she will not accommodate me. She said she's going to treat me like every other tenant. She's not going to show favor towards me people look at me and think there's nothing wrong with me. Doctor say I am a walking miracle. I was in a comma for 3 1/2 weeks. My brain swelled they had to drill holes, so my brain energy will never go away. I have PTSD and my equilibrium is off people always judge me cause I'm fine but when you turn on my switches, it's totally different that is navigating the perfect storm and it sucks and people don't understand people don't care. People aren't nice my manager. She's harass me and then turned around and say that I harassed her she did it and I had all kinds of different days of water damage. They were doing work orders, right they didn't put something back on the water heater every time I'm cleaning up messes I've even fallen in the inside because there was too much glue then I also fell because it wasn't flat. There was a piece up and I lost my balance for equilibrium, but with all the stress and then they're kicking me out I get really bad migraines and the judge is allowing it. I thought you can't do that because I fallen into a certain category, but no one helps me no one cares. They see me and they think I like everybody else. No one gets call me back nothing I've ever had this type of problem all the years that I've lived here into our new Manager she should show me respect and not yelling me like if I'm a child. I have a child her age and I have severe traumatic brain injury, PTSD equilibrium problems and I'm treated so poorly. JL Gray sucks and they lie the manager lies, and then her manager lies. They just lie that's one thing I do not do. I do not lie because I'm only gonna remember the damn truth because of my severe traumatic brain injury people are so stupid.