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    San Marcos Community Center

    5.0 (1 review)

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    4 months ago

    Helpful 4
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    TrueCare San Marcos - TrueCare San Marcos Health Center

    TrueCare San Marcos

    2.2(165 reviews)
    0.2 mi

    One of the few places that accept my insurance. Helped me out sorting out quickcare/urgent care…read moreneeds. Excellent staff and quality of care for my injury needs at the time. Schedule is quite a bit of time out for primary so do plan in advance.

    I scheduled a telehealth appointment after dealing with severe back pain and limited mobility for 3…read moreweeks, specifically to request an MRI referral. My original appointment was cancelled just 2 hours before the scheduled time because the doctor called in sick, and had to be rescheduled later in the week. During the rescheduled visit, Jose Ramirez called me about 20 minutes late. From the start of the call, I was repeatedly interrupted while trying to explain my symptoms. He acknowledged and apologized once, but the interruptions continued, making it difficult to communicate clearly or feel heard. I had already been evaluated by a physical therapist who recommended an MRI. After hearing my situation, Jose Ramirez agreed that an MRI would be a logical next step, but still refused to place the referral, stating it was "premature" and needed to be "documented through the hospital." He instead recommended anti-inflammatories and an X-ray. I asked directly whether an X-ray would show discs or nerve involvement, and he responded, "Absolutely not." After 3 weeks of significant pain and functional limitation, this felt like an unnecessary delay in care and a lack of clear clinical direction. The appointment felt rushed, difficult to navigate, and did not lead to any actionable next steps or resolution. Jose Ramirez was articulate and well polished like a good actor, but ultimately unprofessional and terribly unhelpful. At no point did I feel like my situation was being taken seriously or that I was receiving medical "care." Overall, this was a very, very frustrating and disappointing experience. I requested a different provider to move forward with and am actively looking to switch providers, entirely.

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    TrueCare San Marcos Health Center

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    TrueCare San Marcos Health Center

    TrueCare San Marcos - TrueCare San Marcos Women's Health

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    TrueCare San Marcos Women's Health

    San Marcos Community Center - communitycenters - Updated August 2026

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