they the worst. tf why my check engine light on. tf they don't know how to run a business. inside…read morelook trash asf.. the workers look sloppy than a bitch and then where they hold the cars it's like a junkyard. super sad.

Great service. Driver arrive in a timely manner (less time than promised). Driver, (Paul) was…read morecourteous, efficient, and professional. Really appreciated the service we got.

Staff is friendly and arrived quickly. They were so helpful and patient. So far best I've…read moreencountered

Literally this company owns the abandoned grassy lot they towed my vehicle out off. They just…read moremonitor 24/7 then charge you $321 to get your car out. Crooks. No urge to turn it into something nice for the town. Just and empty lot. Wish I would have thought of the business model. They towed 2 vehicles in about 10 minutes. Not their first day.

July 22, 2022 If I…read morecould give this local Tony dude a MINUS 10, I surely would. He was THEE MOST ----UNPROFESSIONAL, MEAN SPIRITED, DELIBERATELY INDIFFERENT, and RUDE man ever. His local business states it opens 24 hours a day 7 days a week. Ok so keep that in mind as I continue. I was involved in a rollover accident on July 22, 2022 at 430p, in which a truck ran me off the seawall 1 mile from my home as I was headed to work. My car flipped up down and sideways, WHY you might ask, (Tony never did) because a truck ran me off the hwy/seawall!!! Yep... it's a 10 foot drop off; my car is totaled and, it's only 2 years old. It was a VERY scary accident, I watched my car tumble/flip all around. I landed and an off duty policemen stopped and rendered aid along with a lot of beach goers. They pulled my out of my car and started checking me. A lady called my employer for me. GPD, GFD, and the ambulance were all there quickly. The person(s) driving stopped. When I got home from the ER; I was still in shock, very tired, sore...and, had to call GPD to find out who had my car; it was Tony Bros wrecker At 1130p, I called him and he didn't sound happy that I did, even though it states he's open 24/7. He was very loud when he spoke, he TOLD me very demanding that he had my car so I asked him if I could come get my belongings Saturday? He started telling me that his office wasn't open on Saturdays but he would make an appointment with me. Ok. Good. But then, he got so overly aggressive and annoyed when I couldn't understand him. He LOUDLY TOLD me what he needed from me: registration, TDL and insurance and that he wanted it emailed to him. I asked for his email but he was talking so loudly and non stop that I couldn't clearly understand him, so I asked him a 2nd time. He dismissively said, "I'll spell it out for you mam" and he did it so fast and abrupt Now, granted I wasn't the sharpiest tool in the box, I just flipped over a few times from 10 feet! He sounded bothered and was so inpatient I almost cried. I sent him the documents within 30 minutes. Fast forward to today, Saturday July 23, 2022. My insurance company 3-wayed a call to him at 930a, he answered and the ins rep spoke. He started TELLING the Rep the same thing he told me last night. I spoke up and announced myself to ask him if he checked his email because I had sent him everything he requested; he said no and continued to TELL us both again what he needed. I told him to check his email and to stop yelling DAMN. Well, that pissed him off and he went off. He started repeating his instructions again and the ins Rep kept saying, sir... sir. He didn't acknowledge, continued talking and hung up. This man could care LESS. Rep called him again. He said, he got my email and asked for another email with all the same info but giving my permission for ins co to pick up my car. He said if I was there 5 minutes late he would not be there. We got there on time. He didn't introduce himself, he had nothing to say to me. So, I broke the ice and said, I'm sorry we have not been on the same page. He said, mam let's just get this over with, and slammed my own documents down on the desk and TOLD me to sign all of them. I said wow you don't have any compassion or empathy for someone that could have lost their life yesterday; he said... "LIFE GOES ON" I said, sir it wasn't my fault, a truck ran me off the seawall He said "lady grow up, I've been in business for 80 years and you didn't "choose" my business anyway." NEVER. EVER. will I ever have ANYTHING positive to say about this owner. Never. Heartless soul. Thankfully, my sweet dad was with me and Tony was all sweet like sugar to him. Maybe, Tony hates and/or disrespects women? DO NOT RECOMMEND. WILL NEVER RECOMMEND

I called for a wrecker around 1800 and while trying to work out the payment arrangements the…read moredispatcher became very rude and hung up on me twice. I would never recommend this company and I have lived on the island all my life. It was a terrible customer service experiience.

They were called by Galveston police to answer my call. They refused to tow my vehicle to the…read moredealership stating they have a contract with the city to tow to their location. This was so they could charge for three days of storage and a second tow fee to move the vehicle to the dealership. Almost $700 for a service that involved moving the vehicle about seven blocks. Driver was rude demanding a rush job because he had a "lot to do". They gave me a time to meet them at the dealership and were 3 hours late. Would not recommend this business at all.

GALVESTON BUSINESS OWNERS - NEVER HIRE THIS COMPANY FOR EVENTS. They are sleazy & incredibly rude…read more If you're wondering if this is true, I rarely leave reviews unless the service is incredibly horrible or incredibly great. AAAA defied my understanding of horrible. My car was unjustly towed (for context, I am also going to ensure that end of the situation is taken care of). However, when I went to pick it off the lot, one of their employees yelled at me and maintained a very aggressive tone while I simply tried to ask questions about their rules & regulations, so I could make sure I could obtain my vehicle without getting jilted AGAIN. The same employee proceeded to rush me off the lot very rudely, and while I tried to back out of their janky lot (with exposed metal 1inch from my car and overgrown plants underneath, let alone the gate was half blocked by his truck, which made it even more difficult to back out) his RANDOM friend was circling around on a motorbike honking at me. I pulled into the street, and my accelerator was shaking, and it sounded like plastic was under the car. I parked and it stopped after I resumed driving however, if it returns, I know who to blame. My car was recently inspected. If they respond to this review in defense, I'll preface that my boyfriend was not nice on the phone with the manager (who controls the dispatch employees) however, I apologized for his behavior on the phone AND in text AND in person to the dispatch folks that I met with. However, every person in the chain of command still treated ME like crap, despite the fact that I tried to start every conversation on a civil level and apologized for my boyfriends rude behavior (which was emotionally charged due to their UTTER lack of help given the unfairness of my situation. I also didn't feel as if they were transparent about the contracts and the rules of doing business with them at any point. There's no website. None of their names are online. There's no phone number for the owner. The manager would not connect me with the owner. When I tried to ask any questions about the legalities of my situation (or at least just read the the fine print in which is employer forces them to operate under), the rude dispatch guy pointed to the prices, which are jankily displayed on a poster on the fence. I had to get my car from them, I had no other option. But then there was no fine print to review before giving them my money. He also said I was getting a "discount" and I should be happy with it however, if I'm getting a discount, I would like to know exactly what for what and why I'm getting that discount BEFORE I make the purchase. Instead he raised his voice (basically during the whole interaction I'll be honest), had a condescending tone, and don't forget his friend was essentially trying to chase me off a lot with his motorcycle. Every person I talk to evaded every question I asked. The problem originated with the people who hired this company, however, future business owners - just note that this company is horrible for working events and dealing with human beings in a kind way. I withheld the names of the people I spoke today to preserve their jobs, which, apparently, the dispatch worker said he loves so much, but if my car is damaged further, I will consider legal action.

Carlos came and got me with a flat bed. Super nice guy. He got there within 45 mins and this was…read moreduring school drop off. Very professional. Very nice. 100% would recommend. I got his number and if I ever needed a tow again, I'm calling him.

My car broke down on 45 at 2am and Jonny was very professional! He gave me a good price before…read morecoming out and he was here In less than 30min! Faster than and more reliable than other towing companies. If you need a tow done hesitate and give him a call, he will give you the best service! Highway Hero

I only put one star because I had to.. I would've put zero if I could. These guys are so…read moreunprofessional and took 10 hours to tow our car. We almost called the police because we thought they stole it.

My mother is 77yo and called this company to come tow her car that had broken down at Kroger…read moreparking lot. She waited 2hrs, called him and he told her he was coming. Because it was Christmas Eve she didn't want to bother me because I cook for my whole family. Then her phone died. She waited 2 more hrs and decided she needed to walk. I thank God a couple of young girls gave her a ride. I couldn't imagine anyone leaving someone stranded, on a holiday, an elderly woman, especially my poor patient 77yo mom. Shame on you, just remember, God sees and knows all and He took care of my mom!