My family and I were in a tight bind taking care of my father who has dementia. We asked Griswold…read morefor hourly help to deal with personal hygiene issues and safety concerns. The whole staff was fantastic but Shannon and Sandy went above and beyond. You could tell that they were both very experienced dealing with all manner of clients. Their expertise was invaluable and we appreciate them!

Excellent! Our sister could not have been in better hands. Griswold went above and beyond to…read moreensure she had good care every day / all day. HIGHLY recommend Griswold!

Our mother has been at resident at Providence for nearly 4 months and the entire staff has been…read morewarm and caring, not only to our mother but to our family. Whenever we visit, we note that all the residents are greeted by staff with warm hugs and sincere supportive words. Shantae and Tiana are always available (even on their days off!). They happily answer questions and concerns. Even though our mother does not want to be in a care facility, she is slowly making friends and is grateful for the opportunity to go out for lunch and other activities every week. A big shout-out to Tiana for all her loving care!

Management didn't repond to queries and dining area concerns my family before we put our family…read morethere.

They are AWFUL. it's not a rehab center, it's a place of decline so you have to stay there!!! They…read moredont do anything .30 mins of rehab and 23 and a half hours of rest it's crazy..

This facility was a death center not a care center. My diabetic mother had a huge sugar spike and…read morethey wouldn't give insulin because doctor hadn't ordered it. They claimed they'd been calling doctor for 3 days. I had to call 911 because no one would help my mom. The children of the lady in the bed next to me had also called 911 because their mother was unresponsive lying in bed. My elderly father had been forced to send her here by the hospital. I was out of town so I was unable to check the place first. Absolutely disgusting. Roaches on the walls and more!

Amazing Private Duty company. They do take long term insurance. FYI- this is not a Medicare covered…read moreservice. What First Light Provides is worth every penny. They make sure the caregivers they provide are a good personality match for their clients- they keep changing them out until things "click". I have had many patients utilize their services, and all of them have had only wonderful things to say! Need respite from caregiver duties? Need help giving a loved one a bath a few times a week? Changing linens? Grocery shopping? Safe Transport to doctors appointments? Help reminding mom or dad to take meds while you are at work? Call them!

You couldn't be in better hands. Care that is genuine and thoughtful - Karen and her team go the…read moreextra mile every single day! It is so hard to trust someone with your loved ones care and that is what makes First Light unique.

I normally don't leave reviews, but I feel like people should know my experience…read more I have been waiting on a refund since March 13, 2026, after My Insurance paid for services that I had already paid out of pocket for. It has now been over 45 days, and I still have not received my money. When it came to fees and payments, everything was clearly explained and communicated. But now that it's time for my refund, there has been very little transparency. No one has clearly told me how much I am owed, even though I have kept receipts of every payment I made. I have called multiple times and was told I would receive callbacks with updates, including tracking information, but those calls never came. Each time I follow up, I'm given a different answer or told they are "waiting" on something with no real details. At this point, it feels like there is a lack of accountability when it comes to refunding patients their money. Patients deserve the same level of communication and honesty when receiving refunds as they do when making payments."At this point, I am considering filing a formal complaint with the North Carolina Department of Health and Human Services due to the ongoing delay and lack of communication." I hope this review encourages better transparency and follow-through.