The staff made an appointment for Oct 13th, Columbus Day. When i arrived, the office was closed for…read morea holiday. I showed up and the building was locked. I was billed $50 for a missed appointment. When I called and left a message about the problem, I was told that they had been open and I was to pay the the fee. In effect they were calling me a liar. The staff not only booked ne for their day off, but then insisted that I was wrong!!

Beware of non-transparent billing practices…read more I'll start with the good- The office was clean and modern. The staff were all very nice and my teeth cleaning and exam were great. Now the bad- After my appointment I was, to my surprise, told by the front desk that I owed $407 for my exam, cleaning, and X-rays. The receptionist then informed me that their office was out-of-network with all insurance carriers and that I would have to pay in full and submit my own insurance claim (they later submitted my claim as a "curtesy"). I was completely shocked. The receptionist then stated that I was told this information when I made the initial appointment. I am 100% positive that this conversation never occurred because I would not have made the appointment if I had been informed that they were out-of-network with my insurance. I assumed that I would get my teeth cleaned and then pay a normal copay at the end of my cleaning because I was never told anything different. On my arrival to the office they never once mentioned that they were out-of-network. They never provided me with a treatment plan or estimate outlining the cost of the visit. The first time they mentioned cost was after my appointment when they surprised me with the $407 bill. My husband and I figured that this was a misunderstanding and called the office manager to try and resolve the situation. We figured they would acknowledge that the entire situation was a simple mistake. To our surprise, the office manager blamed me for "not listening" to the receptionist when I made the appointment (again, this conversation never occurred). She said that they have a script that is read to every patient and implied that I was lying. She then went on to say I should have read the fine print when I signed my pre-appointment forms online. To be fair, after looking back at the form, it does state that "all dental services are charged directly to the patient." Even so, since their insurance/billing practices are not the norm, they should be personally discussing their policies with new patients prior to dental services being rendered. When questioned about why they did not provide me with a treatment plan or estimated cost prior to bringing me back to the exam room, the office manager said that if I "was so concerned about insurance coverage, why didn't she ask for a cost estimate?" Again no empathy, no transparency, no accountability. In the end we asked if, under the circumstances, they would consider discounting the charges. They refused saying "that a service was provided" and that they had "trained our staff to clearly communicate our policies." In the end, my insurance paid $98 towards the visit and I am responsible for the remainder. This will be my one and only visit to Hubbard Dental due to their deceptive billing practices, blaming attitude, and complete lack of empathy towards a situation that they created through a simple lack of communication.

The hygienist and attending dentist were excellent, as were rest of the staff. Top of the line…read moremodern equipment and services very reasonable. Highly recommended. Pat H

My teenage daughter, then a junior in high school, needed emergency dental care on the trickiest of…read moredays. It was a day not only three shy of her departing for a week-long school trip abroad that she'd been working toward and paying for since she was a freshman; but a day when, I am embarrassed to say that, our state insurance had lapsed. She woke up in severe pain and tears, revealing to us she'd been hiding the issue for fear it would nullify her trip. Morganton Park Dental Care took her at the last minute for examination and x-rays when no one else would; got her an additional, local, same-day, root canal appointment when no one else would see her; and took her again for the follow-up potion of the whole procedure before she left on a plane. It was a process that involved a dentist coming in on her day off; us coming in outside of posted hours; scheduling that their internet interface would not allow; answering their phones which no one else in the area had for the ceaseless hours I'd been trying; and a verbalized list of available discounts and credit options from disparate sources that could help us with the bill. Having called and left messages for every dentist I could find in a two-hour driving radius, to this day, though Morganton Park Dental Care made sure it would no longer be necessary, just one, ONE, of those other dentists has called me back. That dentist's office did so 20 days later and offered an "emergency" appointment 3.5 months thereafter. I like Morganton Park because of how they treated us, by comparison. Not for nothing, it also warrants mention that while our insurance had been in good standing, (going back to before Morganton Park had opened) my daughter's existing appointments to address her cavities at another establishment, the only area establishment willing to accept a minor, her age, with our coverage, had previously insisted upon doing so over four appointments, one per quadrant of her teeth, sessions that they'd scheduled "as close together as they could." That meant sessions to fill her known cavities, each on the books eight months apart from the other and us remaining far down on a constant waiting list for happenstance cancelations. Shorthand...the absolute best anyone in the Aberdeen/Southern Pines/Pinehurst area could do, with coverage, was to allow select cavities to age more than two years without attention and fully ensure my daughter would require a root canal at age 16. Morganton Park immediately filled her other cavities when she got back from her trip. Expensive? Yes, but no moreso than anywhere else. I shouldn't have to say it's "funny" how Morganton Park's best did all this and didn't even require the coverage. Look, the brief lapse in insurance is completely on me. Hiding her pain until it was too late? Also on me. Not remembering or checking how fast a cavity can get out of control? Still me. Though I needed to listen to what the professionals were telling me, schedule-wise and safety-wise, I don't blame any of the dentists or office workers previous to Morganton Park. I'm sure their professionalism is beyond reproach and therefore at least somewhat unable to manage my personal failures. Finding fault is not what this post is about. But in a seemingly inescapable local business culture focused on chiefly dental WORK, it doesn't seem so much of a stretch for me to characterize Morganton Park's splendid handling of my situation as what we used to call it, dental CARE.

Jennifer Massey was my Dentist before covid hit us hard and I tryed to go back and schedule a visit…read moreand also I had chipped my front tooth. The women at the front desk was so rude to me saying we have not seen you in a long time and will have to look at our schedule and call you back. I never got a call back and it has been over a week. I give a 0 to this business for not treating a former customer with respect!

When you move to a new town, one of the hardest things is finding all tose service people whom you…read morewere used to dealing with in your previous location. Just go to Dr. Massey. Everything about this operation is professional, every employee is passionate about going the extra mile to make your experience as pleasant as possible.

Dr. Streets and her team have been amazing. The office looks like a boutique and the staff are all…read moreso welcoming and friendly. We talked through a plan and she answered all of my questions and gave her opinions and explained why. She is very thorough and makes sure you are comfortable. The warm towel at the end makes you feel like you are leaving the spa!

"Best dental visit ever!" Dr. Streets was very attentive & caring. Explained everything. Very open…read morewith information and best 'bed-side manner'. You could hope for staff very pleasant, cheerful & helpful. Beautifully decorated office with relaxing atmosphere.

Would not recommend him for cosmetic dentistry. I left his office in tears today. In less than a…read moreminute he went from saying he'd have to charge me for a replacement crown he had done that didn't match my others to saying saying he wouldn't do it at all. I was willing to pay for the new crown. I felt bullied. A dentist should put his patient before his ego. Worst dental experience of my life and a waste of my time and money.

Dr Ceraso is very good at what he does. He's patient and precise. My crown fits very well, said…read moreThank you.

No waiting. Kind staff. Personal service. Nonjudgmental and feel like there is someone who cares…read more Helpful, knowledgeable, and up to date!

From the owner: As a patient, you are the most important person in our dental office. Our goal is to provide…read moresuperior preventative and restorative dentistry that's just right for you. Drs. Clement Monroe and Kamron Monroe have years of experience and will provide you with individual attention at every visit and a personalized treatment plan to address your unique dental goals and needs. We offer a full range of services including family and cosmetic dentistry, dental implants, Invisalign, TMJ treatment and oral conscious dental sedation.

Dr. McKay and his staff are true professionals. He has been our family dentist for years and we…read morehave always received exceptional care. He stays current in treatments and gives the patient options for what needs to be done. Could not ask for better.

It's difficult to be a patient of Pete McKay. He is a good dentist but allows for very little…read morepatient feedback or involvement. I've asked him several questions about my treatment plan but he does not like prolonged questions. I found that out when he said to me, "If you'd stop talking, we can get down to business." If you just go along with everything he wants, you'll be fine. If you question, you will see another side of him.

Outstanding and gentle care by Dr. Wellener, Christina, and Tracy. The rest of the team rate just…read moreas high. I've never felt rushed and everyone is smiling, pleasant and caring...every visit over the years I've been a patient. I'm so grateful!

No confidence in this dentist. She did a filling for me. Said I needed it. Although I had no…read moreproblems, I trusted her and she did it. Not even 6 months later I was told I needed a filling in the same tooth. So either she didn't do it at all, or it wasn't done correctly. And of course insurance wouldn't pay for the second go round. She refers you constantly. Not sure what exactly she does. But she won't be doing anything for me again.