Absolutely horrible, I have left numerous messages and they have yet to return my call. They failed…read moreto call in a prescription as they stated they would, the facility is nasty, furniture and equipment is sub-par or damaged, some even looks like it came out of a landfill.

OMG!!!!!!! The WORST experience EVER. Dr. Munoz is a freaking joke as well as the Lumberton…read more location manager, Benj Nealey. First of all I waited 3 1/2 to 4 hours just to see the Dr Munoz. She gave me medication that did not work for my condition. I called many times and asked for her to return my call but, instead I got nothing. So therefore I was in pain for many weeks. I was told by her medical assistance that dr Munoz said to take over the counter medication that I I informed dr Munoz that it didn't work for me. I left 3-4 personal messages with her Medical Assistant to inform dr Muniz on my lack of progress and I receive no call back. When I asked to speak with the manager, I was told also that she was going to return my call, and I got nothing. I can go on and on about Lack of professionalism that I've encountered with this practice But, instead I decided to spend more energy on looking for another doctor that will take my condition seriously. So, I voluntarily discontinue myself from this group. I should've read the reviews Before making an appointment with this so call "doctor" So my bad ‍‍. Lesson learned. The only reason why I gave them one star was because that was the only way I was able to write a review. Otherwise they deserve no stars.

I have been with the Rpk center more than 6 years but the doctor I had been seeing all this time…read morewas not friendly anymore, I truly felt uncomfortable. I finally was able to pay what I owed, bcz of a problem with my insurance. I explained everything, but the person in charge of the finance department talked junk to me after I made the last payment and she told me to find another clinic, I was shocked and I still don't know why she just told me in an ugly voice, so she faxed my primary care doctor and said I was let go because I didn't come to my appointment, yet it's there policy to not give you an appointment until you have paid the balance

I have been having a lot of problems trying to figure out the root of my pain. This process has…read moretaken me over a year to figure out and get with pain management. Very unprofessional here and not a good experience. Lets start with the front desk ladies laughed at how my name is spelled compared to how it is pronounced. I had appointment at 2:15pm today and did not get seen or was given any updates about the wait time as I waited in a room until 3:50pm. I waited for a hour with no updates or anything. I could hear through the walls the employee work drama and who doesnt like who and who cant do their jobs right along with complaining about patients. The Dr finally came to my room and I was explaining my problems and how its very frustrating that no one seems to know what going on with me. She just stared at me as if I were a inconvenience having nothing to say. I started to cry because of how overwhelmed I was with waiting for a hour with no updates and the front desk people laughing at me. She asked why I felt the need to cry. That was very very frustrating. This is a horrible place to come to.

I have a long history of back problems. The treatments from Dr Revels and other staff really ease…read morethe pain every time I have back problems. They give me a electric warm pulse treatment first, and super soothing ultrasound therapy, then physical adjustments. This procedure really works for me. They also give me daily exercise routines to strengthen my muscles to prevent further issues. I'm glad to have found them!

Sanitation is definitely an issue. The employees start their morning off by petting and feeding the…read morewild cats and raccoons that live in the woods behind the building. Then have to use the same hands to work on people throughout the day. Disgusting.

I would not refer a stray dog to this sorry establishment. The office staff are rude,…read moreunprofessional, and have no people skills to say the least. I have informed the VA to remove them from the referral list for clinics for pain management for veterans. I was a referral from the VA. I scheduled my appointment on 5 Aug for 13 Aug at 3 pm at IPS 2149 Valley gate Dr. Fayetteville, NC. I received an email notification of the appointment later that day, and a text message notification to confirm the appointment, in which I did. On 10 Aug I received a second text notification to confirm the appointment. After receiving the second text to confirm the appointment, I called the office to ensure that they received my confirmation. The receptionist confirmed that they had. On Aug 11th I received an email stating that I had an appointment for their Asheboro office on the same day Aug 13th at 3pm. On 12 Aug I received a text to confirm the appointment at the Asheboro office. This prompted me call the Asheboro office to let them know that I was scheduled for the Fayetteville office location. I spoke with an individual name Tam. She proceeded to tell me that I was a new patient and that I needed to arrive 30 minutes prior to my scheduled appointment. I explained to her that the issue is not what time I need to arrive at the appointment, but to clear up the clinic location where my appointment was scheduled. She reviewed the system and said that my appointment was scheduled for the Asheboro clinic. I explained to her that given my symptoms affecting my ability to drive why would I schedule an appointment that I would have to drive several hours away? I then called the Fayetteville office only for them to play dumb and tell me that my appointment was scheduled for the Asheboro clinic. NO STARS from me. Selected one only because I had to. Total Ass wipes!

I am sharing this experience to encourage greater clinical accountability and operational…read moreattentiveness in pain management practice. On 2/19/26, I attended a scheduled appointment Integrated Pain Solutions-Summit Spine, for chronic back pain with right-sided neuropathic symptoms, in addition to new pain involving the hip, groin, and left leg. I was not informed at scheduling that the visit would be conducted via telehealth. Upon arrival, I waited approximately 1 hour and 15 minutes in the lobby and an additional 35 minutes for the provider, identified here as Ms. Shivers to sign onto the visit. The clinical interaction lasted roughly 15 minutes. During the encounter, Ms. Shivers indicated that a request would be sent to another physician for medication management whom I had never been evaluated by for pain management. Delegating medication decisions to a physician who has not examined the patient, without explanation, raises concerns regarding clinical oversight, continuity of care, and accountability. As of six days post-appointment, there was no documented follow-up regarding medication adjustments or submission of the MRI referral discussed for evaluation of new and potentially progressive symptoms. Office staff were reportedly unable to locate documentation of the visit when contacted today. Pain management involving new radiating or neurological symptoms requires structured follow-up, timely diagnostic imaging, and clearly defined physician responsibility. Delayed imaging and medication oversight are not administrative inconveniences, they represent potential patient safety risks. To patients: advocate for documentation, timelines, and clarity regarding who is directly responsible for your care. To providers and administrators: timely communication, transparent physician involvement, and proper documentation are foundational standards, not optional enhancements. Operational inefficiency and fragmented oversight erode patient trust and may compromise safety. If the medical field is not a genuine concern regarding patients CARE, PLEASE FIND SOMETHING ELSE TO DO!!!

If you get referred to this clinic, think twice…read more The doctor took me off my regular seizure medication due to weight loss and switched me to a different medication in the same class. Within days, I had a seizure. What followed was over a week of constant calls just trying to reach someone--calls that mostly went unanswered. When I finally got a response, I was told to go back on my original medication, but I had no refills available. After explaining that, I was told they would inform the doctor and that I should go to the ER if my symptoms worsened. There was no follow-up. No urgency. Nothing. I was referred here for specialized care for seizures and migraines, but my experience showed a serious lack of communication, coordination, and patient support. When you're dealing with conditions like this, that level of care isn't just disappointing--it's unsafe. I cannot recommend this clinic.

I have a great relief from my back pain and my provider (M.W.) d.oes her best to make my pain…read moreless. Thank You

Treated very disrespectfully by Ms. Donna that I saw for a followup after having my epidural…read moreinjection. She was rude, loud and disrespectful towards me after asking her questions about my condition and asking her is there was any other options. She rudely stated there were not any other options unless my doctor wanted to order another epidural injection. I told her I didn't appreciate her behavior towards me and that I wouldn't be returning to the practice for further treatment. Later, I received a letter dismissing me from the practice for rude and disrespectful behavior. I was upset by recieveing the letter but not surprised based on her actions during my visit. I will never return to this practice and I will never recommend them to anyone.​

Canceled my appointment and lied about contacting me. I had to be strategic with my scheduling due…read moreto three kids and no car. Parents were visiting to watch them. Wake spine and pain would not honor my appointment time.

These people need to remember that we aren't just patients, we are paying customers. Their staff's…read moretreatment of patients is just plain despicable. I had the same experience as the other reviewers here - show up no less than 30 minutes early and you will still have to wait....and wait.....and wait...and wait. Once I waited 90 minutes AFTER my stated appointment time before I was seen. No apology or even MENTION of making me wait. The staff is rude and treats us like it's a privilege to pay them, not the other way around.

I am a veteran also. This place has went downhill! The staff at the Fayetteville office has for the…read moremost part always been rude. You can be standing at the front window and they will close it. In the meantime you get to hear them carrying on with their personal conversation about the day before or what they are going to do after work. The providers are even worse. Very rude and they just nod their heads up and down not particularly listening to anything you have to say. I also heard them talking about bringing up injections more or to all patients because they received nice kickbacks/bonuses from them. So they don't really care if you get upset or not. You're just a number with dollar signs behind it. If you don't like the service someone else is behind you to fill your spot. The woman that I saw (Crystal Rios) told me that a medication that is prescribed for my PTSD problems was a conflict. When I asked why and stated it was never a problem before and I have been going to this place for years. She just blew me off and said "just because it is". When I asked about what I should do about it she just responded with "I'm not a psychiatrist. You can have a pain problem or a mental problem NOT BOTH. You need to choose which one bothers you the most". So if you can avoid this place I would. If you can't and referd their by Tricare avoid the previously stated employee!