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    Sandra B's Trinkets & More

    5.0 (2 reviews)

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    Sofas & More

    Sofas & More

    3.4(17 reviews)
    0.5 mi

    I don't really write reviews unless I feel it's needed and I feel this one is NEEDED. We purchased…read morean expensive sofa set from Sofas & More. One part of the sofa was delivered damaged, unusable. We had a really hard time just getting the manager to replace the broken piece that was delivered. Within a year other parts started falling apart; motor went out, the inside of the sofa was cheap plywood, like cardboard. After the year we contacted the store and they told us to contact Capnip, the manufacturer. We did and sent pictures of the damaged parts. Catnip never responded and I think they have us on a scam phone because every we called, it just hung up. When we called the store manager, he was so rude and aggressive with us. We had to throw one section away because it was completely broken, we also spent about $100.00 to replace the motor on one sectional, and the rest of the sofa is breaking down as well. We can't afford to buy a new sofa as this one was $3,000. Honestly, we've never had a negative experience like this with a store. It's best to buy from a more reputable store, hopefully you will have a better and safer experience than we did. BUYER BEWARE.

    I purchased a recliner on 12/7/24, I had the recliner for 4 days and the metal base collapsed under…read morethe recliner dumping me out in the floor. I call Matt, the manager at store and was advised that he could not give a refund or store credit. I took the recliner back to the store drop off and discuss options moving forward. I was told by the lady at the front desk that no one there could discuss options with me and the manager Matt was gone for the day. Mrs. advised me to drive around back that someone would meet me there to unload the recliner. I have been a loyal customer to this store for several years and feel that I was treated poorly by Matt the manager as well as the staff.

    Photos
    Sofas & More - The thin fabric that holds my cushion.

    The thin fabric that holds my cushion.

    Sofas & More
    Sofas & More

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    Badcock Home Furniture &more

    Badcock Home Furniture &more

    1.0(3 reviews)
    0.9 mi

    Terrible Customer Service in the store. They had advertised a sale for 10, 15 or 30% off depending…read moreon how much you spent. Once we got in there and started looking around we asked how much a certain set of furniture would be with the %'s off the sales person said the price was the ticket price! My wife and I looked at each other and said this is the regular price! What about the sale? The sales person again said the prices marked were with the sale already taken off! That was a flat out lie and what we all call the old BAIT AND SWITCH. We had looked at the same furniture months before and we took pics of the prices. The prices were EXACTLY THE SAME as they were before the sale. They took nothing off! We asked them about it over and over they still insisted the price has been deducted. I have pictures of the prices 3 months before the sale and the day of the sell. Nothing changed. We will never buy another thing from these crooked company. They also charged a delivery fee of over 150.00 for 3,000.00 in furniture. If it wld have been just me we would have left. But my wife really wanted the items. No more though. I would advise you go somewhere else where honesty and integrity is first and foremost. And if someone is spending that kind of money they should not be charged a delivery fee at all. It should be free with such large purchases. Honestly go to Ashley Furniture or anywhere else but here. We asked to speak with the manager and they said the general manager would give us a call. He called us 1 time and he left a vm only and when we tried to call him back many many times he was "never available!" Ridiculous. We never spoke to him or anyone else and he never flowed up or called us again. So at the end of December we gave up and reported this flim flam scam to the BBB and to the US Attorney Generals Office and they are investigating as we speak. I don't want anyone taken advantage of like we were. This was a huge waste of time our time and money. In fact This place is a total waste. Also if u only want 2 pieces of a 4 piece set. It will cost u MORE to buy pieces instead of buying the full set. Thats WRONG ALSO!! The furniture is nice BUT wasn't worth the hassle, the lies or the amount we were charged! Their furniture is not real wood either. Oh and watch out they will try and sell u a warranty that has limited coverage and costs a fortune. Big NO for me.

    I wouldn't even give them one star! I have had the worst experience with this company. I was lied…read moreto by the salesman Aaron about delivery. the manager Chris is not at all helpful. We showed the salesman exactly what we wanted we spent almost $7000 on a bedroom suite. when we finally got it delivered a week later we had bought an adjustable base with the head raising and the feet. Did not get that. Called them and now it's that base doesn't do that. and I said that is the base we asked for. The manager said it was $400.00 more and I said no that is what we told Aaron and that is what we thought we paid for. my daughter was quoted a bedroom suit and when it came he forgot to quote her a mattress she had asked for. it has been such a mess. I would not recommend this company to anyone. they ought to pay you for what they put you through.

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    Badcock Home Furniture &more
    Badcock Home Furniture &more
    Badcock Home Furniture &more

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    Vine Ave Furniture

    Vine Ave Furniture

    4.5(2 reviews)
    7.2 mi
    $$

    I had a great experience at Vine and I hope that anybody considering buying furniture will check…read morethem out. They are also a family run local company, which is extra points in my books. I got to Vine after checking out Bliss and OP Jenkins (which is just accross the street). I had actually set my mind on a dresser I found about two days prior at Bliss (west showroom). I pretty muched walked in there to hand over my money and take the dresser. Sadly I couldn't get anybody to attend to me so I drove downtown to check out OP Jenkins. Didn't really find a dresser I liked there so I walked across the street to Vine. Vine Furniture is an interesting store. In a good way. You can immediately tell that the furniture is of slightly lesser quality than the other two stores I visited. Not bad furniture. Functional but not as fancy. It was also hot in there. I think they were probaly trying to save on their cooling bill and I don't blame them for that at all. Anyways. it is a good size showroom with about four levels. I had really amazing help. She came to find me, pointed out where the dressers were, left me on my own device and checked on me after about 20 minutes. She then helped me find something I hadn't noticed that I ended up buying. I was really impressed by the service I got at Vine (instead of pretty much being ignored at Bliss). My new dresser ended up costing about 1/4 less than what I had planned to spend at Bliss. Which worked out perfect cause I could then buy my dogs a fancy dog bed I had been considering for a while. Oh, and I got a 10% discount for paying for it outright instead of financing. They also deliver free downtown. They pretty much have everything one needs to furnish a house. Again, probably not the fanciest furniture but one can definitely find very cute and functional items. At a great price too. Trumped by really awesome service. They most certainly have my vote!

    Great Place to buy best place in town Family own treat you like family…read more.. Eddie Mubarak

    Photos
    Vine Ave Furniture
    Vine Ave Furniture
    Vine Ave Furniture

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    Ollie's Bargain Outlet

    Ollie's Bargain Outlet

    3.8(11 reviews)
    3.9 mi
    $
    Budget friendly
    Free parking

    Ollies is a hoot, no frills, but good deals. I have yet to…read morewrite a review for this location, thought I had. Hubby loves to shop, so I said let's go. He wanted tarps, and picked up a few items, I was in search of books, they have a huge collection. We got lost in the book area and hubby and I had lots of fun showing each other what we found! Way fun!!! I found hubby's favorite gummy bears. SCORED The check out was smooth, and the cashier was really sweet, nice folks working. The place was ravished in areas, very busy. Employees were all about straightening up.

    Well well well. First and last trip to Ollies today, Knoxville, TN, 4:40pm, if Ollies would like to…read morelook up the POS employee I am amount to tell y'all about. It was my first time to Ollies and I was super excited. Started to fill my cart up, feeling the Christmas shopping bug and holiday spirit. Then I get to the rug section to look at a few rugs. A lady a few feet away from me kindly asked the young employee if he could help her look at a rug because it was under a pile. He looked at her like she asked him to dig to China on his day off, then he marched over and said, which one? I'll jut let you imagine his tone of voice. She showed him the rug and this is when I couldn't look away. He said, and I will quote almost exactly, " That is an ugly rug. You want that one, you actually like it? She said, "Well, I like the rug. He said, Whatever you want, but that's an extremely ugly rug. I couldn't help myself, so I had to ask if they knew each other. She said no. Shocked, I said, "If you were my son, I would give you a piece of my mind, you should never speak to a customer that way. A few men that were walking near me popped up and agreed with me. What a bitter miserable human being to want to speak to another person that way. He just smirked at us. I had to walk away because it was too crazy to confront any further. I said my piece. I was told there were no managers to speak with, so I am here. It's a shame, because I believe in giving businesses a chance to resolve issues on their own before going to the internet, but they don't care. I was super nice on the phone and told them I just need to make Ollies aware of the situation so that they could speak with the employee about his behavior or maybe he need to go home and sleep his anger off. Someone needs to have an adult conversation with that kid. Either that or he is trying to get fired or in a confrontation. I was born and raised in East Tennessee. People don't treat each other that way around here. That is what makes Knoxville so special. Okay, I have said my piece and hopefully Ollies brings up ethics and the importance of kindness in one of their meetings. It's the holidays people! P.S. I put back all the things that were in my cart and left. I will never be back. Zero stars

    Photos
    Ollie's Bargain Outlet
    Ollie's Bargain Outlet
    Ollie's Bargain Outlet

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    Sandra B's Trinkets & More - furniture - Updated July 2026

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