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Sandrof Auto Body

4.0 (4 reviews)
Closed • 8:00 am - 5:00 pm

Services - Sandrof Auto Body

Bumper repair

Auto frame testing

Rear-end damage

Sandrof Auto Body Photos

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Caliber Collision

Caliber Collision

2.8
(13 reviews)

Jennifer and her team were very kind and helped get our bumper popped back on! Super knowledgable…read morestaff that helped guide us In case we decide to make a claim. Thanks Jennifer and Andrea!

I'm going to try to be as respectful as possible with this review, but I am absolutely devastated…read moreand extremely upset with what happened to my brand new 2025 Ford Bronco. Ford (who I want to clarify is not at fault here) sent my vehicle to this company after, just a few days after purchase, the paint on my passenger-side door started bubbling. Ford handled the situation and explained that Caliber Collision would sand down and repaint the door, and that I would have my truck back by the end of the day. Unfortunately, there was apparently a miscommunication between Ford and Caliber Collision. Instead of repairing the issue, the shop only took pictures to create an estimate -- something Ford had already done. My vehicle had to stay overnight so they could work on it first thing the next morning. While I understood that, I expected my brand new vehicle to be taken care of. The next day we were told it was ready for pickup. When my friend and I arrived, my Bronco was in worse condition than when I dropped it off. I was honestly heartbroken and had tears in my eyes because this is my brand new truck. We went inside and respectfully asked to speak with a manager because, understandably, this was unacceptable. The receptionist (a heavier-set woman with brown hair) gave us an extremely unpleasant look, as if we were an inconvenience for bringing up a legitimate concern. We were told the manager was on lunch/break, which I completely understand, so another employee came out to speak with us. We explained the issues, including the poor quality of the repair and the fact that my door was not even aligned properly afterward. My friend said "this is bullshit" while expressing his frustration -- he was not being aggressive or irrational. Considering how upsetting the situation was, we remained much calmer than we could have been. The employee apologized and said they would bring the vehicle back into the shop that evening and fix it first thing the next morning. At that point, we were still extremely disappointed because the work done was unprofessional and my brand new vehicle was not treated with the care it deserved. We contacted Ford to explain what happened, and we were shocked to hear that the same employee who apologized to us reported that we "cussed him out." Saying "this is bullshit" out of frustration is nowhere near the way I could have reacted after seeing my brand new vehicle returned in worse condition. I will never use this business again, and I will be sharing my experience with others. A brand new vehicle deserves attention to detail, professionalism, and respect -- and unfortunately, that is not what I experienced here.

Sandrof Auto Body - bodyshops - Updated July 2026

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