Ashley Ferrell was so great to deal with. She was always ready to help and answer any questions…read more She listened to what we were looking for and made it happen! She helped us get the best deal offered. It was a very easy and quick process. She explained everything about my new vehicle. She walked me through the vehicle information and set up my preferences. I highly recommend Ashley Ferrell with CMA Lynchburg. She was a delight to deal with and very informative!

Leo Rosales is awesome. He went above and beyond to help me buy a new car at age 82…read more Rachael

WORST DEALERSHIP EXPERIENCE EVER!!!! Purchased a vehicle…read morefrom this dealership and with in a year had to replace the motor. The company refused to take any responsibility and I had to come out of pocket for the full expense. After the motor was replaced, with in a week the vehicle check engine lights came on. I took the vehicle and they suggested replacing the MAF SENSOR, did not fix issue more money spent! The light came back on when I went to pick the vehicle up. They then determined it was the throttle body, did not fix issue more money spent. A week later the vehicle wouldn't start again. I had to tow the vehicle a second time back to the dealership out of pocket. They stated it was the starter now. Replaced the starter and the vehicle was driven home. The next week the vehicle wouldn't start again start again. They refused to cover the tow to their shop and expected me to cover a third tow. I refused and they advise me to go somewhere else!!! Worst business ever!!

So I called them about a Saturn, a 1998 Saturn! Long story but it was for someone else who really…read morewanted replacement for their broken Saturn! So I told him to call me back with a price.... I am a long time mechanic, formerly a Master ASE Technician and Master Driveability Tech and try to help folks with their cars and problems. While waiting I googled the Vin and they claimed it had 64, 000 miles roughly which was very low! I got all kind of flags on the car suggesting the mileage was over 120,000 miles and it had been wrecked!! The salesman breathlessly called me back and told me they already had it going to a "wholesaler" BUT I could buy it out from them for only $5,999.00!!! I wouldn't send anybody to this dealer........they are the kinda folks that give ALL CAR Dealers a bad reputation!! You have been warned!!

Do NOT bring your vehicle here. Never been to a place that charges you diagnostic PLUS repairs…read more Was quoted $1000 but showed up to $1700 bill. Do not take your vehicle here for service or buy from them. Scam Artist!!

I've been pondering writing this review but I think it needs to be known. Apple Ford service…read moredepartment is the worst I have ever dealt with. They refused to do any warranty work on a previous vehicle. One of my current vehicles needed a transmission and they claimed there were none in stock and it will be months before they could the parts. Another Ford dealership 2 hours away had the transmission kit and said the Ford warehouse had plenty of them as well and could have it delivered within a few days. A few months back I needed a sunroof motor and I was quoted $3,000 for this. I would rather drive or tow my vehicle 2 hours away then to deal with this dealership.

If you are looking for a Toyota, I would highly recommend Berglund Toyota in Lynchburg, Virginia. I…read morewould also highly recommend Thomas Talbert salesman. He is a straight shooter. He is very easy to work with. He put forth 110% effort to find what we wanted. He is a Man of honesty and integrity . I have bought two vehicles from them and always enjoy working with Thomas Talbert. D.M. 2026

From the purchase of the new vehicle to today the service has been terrible. This is a brand-new…read morevehicle there have been so many issues with the vehicle. The service department has handled the service issues poorly or not at all. I would never recommend Berglund for sales and most certainly not for service. The manager and the staff are unprofessional and sometimes downright rude. Today is the very last time I will ever have any contact with Berglund, what a poor representation of Toyota and auto service. If you are a single woman do not purchase and especially do not have service with Berglund

These people were great in helping me with financing. I am on a fixed income and had some credit…read moreissues. The management worked really hard to get me into a safe new car. I can't praise them enough. The service department is great and always responsive. I have bought 3 Kia Souls and loved every one.

Horrible, unprofessional, wish I could give a negative star. They never respond to you, paperwork…read moreis bogus, they will be creepy and try to talk to you on social media after your appointments. Incredibly terrible.

Chris is amazing in the Service Department. His guys are really skilled & he's always there when we…read moreneed him. Plugged a tire for us-worked us in & really helped us out. Does all our oil changes & keeps all our vehicles running smoothly. Been going there for years for Service. Highly recommend.

UPDATE: Today is 10/31/24. I purchased my vehicle on 8/23/24. And although it was As Is...the…read moreissues I've had in the last 2 months are unacceptable. And the response I've gotten from the dealership was to place blame on the customer and not accept responsibility. By Sept 28th I had to replace front brakes, calibers, a tire and get a 4 wheel alignment. I reached out and they only asked me to bring it to them which I was unable to drive so I got it fixed locally. I was told then that the person checking it may not be correct in their findings. I have attaches pictures of the worn brakes, caliber and tire that had to be replaced. Now on Oct 31st I'm having to have the truck towed due to the front driver side bearings and hub needing to be replaced. Again no responsibility was accepted from the dealership. I feel that the inspection that was done in July 2024 was inaccurate and was told that that was not the case because the top mechanic did it and Mr. Griffin not willing to accept the fact that something could've been overlooked. I was also asked what my concerns were and as I tried to explain them, I was over talked and then when I in turn overtalked to that person, it was told to that me raising my voice did not make me right. As an adult I will say I did get upset with my wording and the final resolution was me being hung up on so my issues still have not been corrected and I'm having to come out of pocket again. What should've been a great purchase has turned into a complete nightmare. Original posting 8/23/24...Working with Jesse was a wonderful process. I was in and out within 2hrs. He was very accommodating, answered all 3 billion of my questions and made the transaction easy! He and the staff at 1st Choice Motors were awesome!!!

We custom ordered a 2022 X5 and paid a deposit on it, but when we went to make the purchase the…read moredealership low-balled us on our trade to the tune of over $6k. We sold our trade to CarMax the next business day and then they refused to honor our deal while still holding our deposit. I wouldn't recommend anyone even consider this dealership, avoid if at all possible. We are still waiting to see if they are going to refund us our deposit or not. So far all we have is a verbal promise to do so, but they've already proven they will not honor those. Update: they did refund us the deposit. Sadly, we have been their customer for over 5 years until this experience. That franchise has evidently been negatively impacted by the current market pressures.

Purchased a x3 m40i from here a few months ago. Great service, knowledgeable staff, willing to be…read moreflexible in negotiations. Definitely recommend

consumer beware I bought a car from in 2024 and I asked them if had had an accident and they…read moretold me no and now I find out that there was an accident. They did not do certification of the they did not certify it. I would not buy another car from this dealer, consumer beware

Great sales experience, accommodating and professional. Purchased a new Subaru Outback Base model…read morein December of 2024. The day before while discussing the sale on the phone with the salesman, Adam, I asked if he could bring the vehicle inside the service building as rain was forecasted on the day of purchase and it would make it difficult for me to evaluate the condition of the vehicle. He was happy to assist. Smooth and predictable with no upsell, including the finance department. Thank You!

My 2014 Volvo S60 wouldn't start 3 weeks ago. My husband had it towed to Berglund because they are…read morecertified (so we thought) to fix this type of car and not only do they sell them, but also Mercedes, BMWs, & several other luxury foreign cars. However, after attempting to contact them for days they wasn't able to give us a definite answer. We only got that there may be some bent valves and the only way to find out was to remove the engine and the starting cost was $2000, but he wasn't sure if that would solve the problem. We called back and left messages for several days so that we could pay the diagnostics and get it towed to someone who would give us a definite answer. When my husband finally talked to the service guy he said they were able to fully diagnose the car and required that we get a new engine that would end being $4700 for engine only and not labor. We did find out he had called another mechanic to ask questions about purchasing an engine and repairing it. This was 2 weeks of run around and we were very disappointed with the service we received from Berglund and had to have it towed to another place. I do not recommend Berglund for service.

Quality work and always professional, this is like my third review on different platforms. The shop…read moreis probably the best in town and I've been to alot of the top shops and dealerships over the yrs.

I reached out for a quote on installing pre-purchased tires and rotating others. They got me in…read morequickly and did good work, ahead of schedule for a good price.