As someone who heavily relies on reviews to make informed choices, I am writing this to provide a…read morefair and factual accounting of my experience with 9 to 5 Pets. We have officially terminated our relationship with this company following repeated incidents of unfulfilled instructions and safety violations. The owner, Jennifer, called to address these final issues. Her exact response was, "I'm sorry we cannot meet your level of service." To be clear, the "level of service" we expected was simply that our cats' litter box be cleaned, our basic safety instructions be followed, and unauthorized guests not be brought into our home. This is not an extreme expectation; it is the baseline requirement of professional pet care. Our issues began during a prior booking when a sitter routinely brought her young child into our home without our prior knowledge or consent. Our home is not childproofed, making this a significant liability and a violation of privacy. I brought this directly to Jennifer, expecting no future protocol violations. Unfortunately, our most recent trip proved that oversight remains a systemic issue. We returned home at 11:00 AM immediately following a scheduled final morning visit to find the following conditions: Neglected Sanitation: The litter box was entirely full with no fresh litter added. It had been neglected long enough that our two cats resorted to urinating and defecating on the floor outside the box. Safety Protocol Ignored: We explicitly instructed that the cats could enjoy the lanai during visits, but must be brought inside with the lanai door securely shut upon departure. Leaving this open during a Florida summer is a severe heat hazard. 9 to 5 Pets completely ignored this safety directive. Lack of Home Maintenance: Dried cat spit-up was left on the floor for days, indicating the sitters were not actively inspecting the living spaces. HOA Non-Compliance: Basic requests to return the garbage cans to their proper place were ignored. They were left out for days, resulting in an official warning from our HOA. Every instruction violated was clearly outlined in our routinely updated online profile. Jennifer's dismissive response proves that 9 to 5 Pets does not take accountability for failing to meet basic industry standards of cleanliness, safety, and communication. If you require a service that respects your home boundaries and ensures the baseline well-being of your animals, I cannot recommend this company.

They're requiring me to fill out an email with all my personal information before I even have a…read morechance to have a conversation with somebody. It doesn't feel right and it's certainly not how I want my pets to be treated

I am writing this review for my mother, who is not internet savvy. My mother AND my neighbor both…read moreLOVE DRs James and his wife! They provide competent and cost efficient care and do not try and push unwanted/un-needed services on their clients. Both have also given stellar reviews about the vet techs. They all love animals and go above and beyond to make this an informative interaction for the pet-parents and as non-stressful as possible visit for their patients. Now for what I can say about one of the Vets, I knew James in high school, he has always had a quiet, calm and gentle demeanor. (James if you are reading this, this is not my real name, but Spencer's (King Charles Cavalier) "mom" is my mother...). He was always a good student and never got into trouble. You could tell he was raised with honesty and kindness being his most important values. If you are considering seeking care from these compassionate, cost efficient and knowledgeable practitioners, I encourage you to do so. They also have many positive reviews on the app Nextdoor. I can go on and on about how they go above and beyond for their patients/client, but hopefully this says enough!!

Do NOT bring your pets to Mandarin Animal Hospital. This vet, only cares about the money in your…read morepocket. I have been with them for over a decade and I am not sure what changed in the last year. But, it is EXPLICITLY clear that money comes first, pets welfare is secondary to that. Unfortunately, after all this time I have to find another vet to take my pup too. Very sad to do so, but I need a clinic that shows (not just says) that they care about my animals well being.

My dog really enjoyed his first day, he was exhausted that night and slept sooo well. He will…read moredefinitely be going back once a week

Great place to bring your dog love it here. Never bringing my dog anywhere else! (: I highly…read morerecommend

Seems like a very nice family run clean and safe place to keep you dogs while away. I like the fact…read morethat my dogs can go outside on his own without having to wait to be walked. The owner seems to be very caring and willing to help with any requests, even a play day to try out the accommodations before you stay FOR FREE (for 1 afternoon) how cool is that!? 40+ years...they must be great at what they do

Great place to board our pups!! They were treated well while there and they sent updates and…read morepictures while we were away! We requested them to be bathed and nails clipped before pickup and both dogs were clean and soft! We highly recommend Sunland and look forward to using them next time we need to board our pups!

I have lived in Jacksonville for the past 5 years and up until a few months ago I struggled to find…read morea vet that was conveniently located for me, reasonably priced, and knowledgeable. I took my dog here for the first time back in November due to an emergency. They took her in with no questions asked, and I felt so good about the experience, that I decided to make them my primary vet's office. Now I take all my pets here, and I've gotten better service in just a few months than my whole 5 years in Jacksonville combined. They are addressing pre-existing illnesses, and my pets have never been healthier. I trust the vets and vet techs here completely and I am thankful to have found this office. A huge thank you to the entire staff at SJBAH, you are greatly appreciated :-)

They are great. Our dog Scout went to Dr. McMillian (Dr. Mac to everyone) from the time she was 8…read moreweeks old until she passed away this past April at 12 years old. He was very caring and compassionate and he loved Scout and he knew how very much we loved her. Everyone in the office is great. Someday we will get another dog and we will go there again. Holly & John T.

Helpful great care bath before leaving flexible accommodating…read more I've used them many times no problems even with dog recovering from surgery on meds

I was terribly saddened to read the one-star review where the owner alleged their cat's fracture of…read morethe humerus was the result of a stay at creatures comfort. I feel badly for both the owner of the cat and the owner of creature comforts. I can say that in 25 plus years we have boarded multiple breeds of very aggressive dogs without incident that many a boarding kennel might have turned down. My dogs were shown love and compassion that it's hard to find. They took the time to learn intricacies of the breeds we brought to them. They even used an exercise period for one dog to train him to point!! I cannot recommend them any more highly... Again my condolences to the cat owner.

As a Cavalier King Charles Spaniel mother, I am delighted to share that I had to bring five puppies…read morein for the state of Florida health certificate. My previous veterinary practice, which had become corporate, had significantly increased its prices, prompting me to seek a new office. I am fortunate to have found one that has exceeded my expectations. The office staff and the veterinarian were exceptional, demonstrating professionalism, friendliness, and thoroughness. My husband, a physician, was equally impressed with the reception and the quality of care provided for my puppies. The puppies were all ready for their new homes, and I was able to complete the necessary procedures, including vaccinations, fecal exams, and health certificates, within an hour and a half. This was a remarkable turnaround, as the process typically takes much longer. I am grateful for the efficient and professional assistance provided by the staff. Their kindness and expertise in caring for my puppies have made a significant difference. I am excited to pass them on to my puppy parents in the area. Thank you for your exceptional service.

This vet clinic has completely lost its way--and I'm done. Aside from Lisamarie at the front desk…read moreand one solid assistant, the rest of the staff is an absolute joke. It's a money grab--plain and simple. We've spent over $2,000 in six months for basic care. No surgeries. No emergencies. Just overpriced routine visits that used to cost us less than half. Now it's nearly $400 every time we walk in the door, and over $1,200 for two basic annual exams. This used to be a great place. Now it's a business that bleeds clients dry. We have pet insurance. Filed a claim. Denied. Appealed. They asked for a simple letter from the vet--this clinic refused. Unbelievable. Then there's the constant sabotage of our Chewy prescription orders. They wouldn't approve an Apoquel refill--multiple times--just so we'd be forced to buy it in-house at a $60 markup. Only when I got blunt on the phone did anything move. And Christine at the front desk? Zero professionalism. Zero compassion. Just sighs, attitude, and eye rolls like we're an inconvenience. She should not be in client service--period. This place is 1/100th of what it used to be. It's not about care. It's about cash. They've lost our trust, and they've lost our business.

Amie is very attentive and caring. I feel so comfortable leaving my fur babies in her care and they…read morelove seeing her! Definitely recommend!