Horrible customer service. The reviews about the shady cancellation fees are spot on. I was told…read morethat they needed a new payment card to cancel but could still use the old payment method for maintaining my membership. I finally gave them a new card and will wait to see what they do. Never once had a good experience with any employee.

WARNING to anyone considering this gym: Crunch Fitness Sioux Falls will NOT tell you upfront that…read moresigning up locks you into three separate charges you won't learn about until it's too late. When you enroll, they rush you through the process and make it seem like you're just paying for the month you want. What they don't tell you is: Your first month A full extra month when you cancel (30-day notice) An annual gym fee By the time you realize it, they blame you for "not knowing," even though the staff never explains any of this during sign-up. And that's only the beginning. My family canceled a membership in person, exactly as instructed, and were told we would be charged one final month, which we accepted. Instead, the cancellation was never submitted correctly, and Crunch charged another month anyway. When I went in to fix THEIR mistake, the front desk employee spoke down to me ("Not sure, bud") and tried to shift blame. The Director of Personal Training contradicted himself multiple times (all recorded), denied statements he made minutes earlier, and even brought up his personal faith while trying to justify how he handled the situation--which was completely unprofessional. He also tried to push through a new cancellation that would've forced yet another charge. Multiple employees admitted they didn't know basic policies, didn't understand how other departments worked, and didn't even know their own General Manager's schedule. Every person gave different information. The most shocking part? The General Manager later made a false accusation that I made her female staff uncomfortable--an accusation completely disproven by recorded conversations where I remained calm and respectful. This felt retaliatory, especially after we repeatedly requested written confirmation they kept avoiding. To be clear, this review is NOT about the money. This is about a business: that withholds key billing information during sign-up that misinforms customers and contradicts itself constantly that fails to take responsibility for staff mistakes that retaliates when customers push for accountability No one should have to record conversations just to get straight answers. There are plenty of gyms in Sioux Falls--choose one that treats people honestly and professionally.

I would not recommend anyone taking classes with Sarah Piersol. She is a no show, shows up late and…read morecalls people a F$&@ing C$&@!! I made a complaint about my first impression of her but she still has a job! So I guess the customer doesn't matter to management. I love taking Cycling and Fit Mix classes so I guess I will have to avoid her. Hopefully those instructors don't use her as a substitute.

I would have recommended until I tried to cancel this past week…read more I have had GreatLife for over 2 years now and have told everyone that it's worth having. I found myself needing to cut back on bills recently due to life events and found that you can only cancel great life in the same month that you started it. I understand having a year commitment, but making it so that it auto renews for a year every year essentially making it near impossible to leave unless you decide to leave on your yearly anniversary. This is shady as hell and is a pure BS policy. It's sad that for this one reason alone I do not recommend them.

Tbh is place is perfect for a workout away from home. We stayed at the hotel next door and this…read moreblows away any hotel gym. The only small draw back is getting access, try to get in touch with the owners well ahead of time to get access.

Great gym with an excellent location and paring. Adding new equipment all the time extremely clean…read more very friendly community minded gym. truly a 24/7 gym. highly recommended

They make it extremely hard to cancel, have to go in person (make sure you go to the right once…read moresince it won't necessarily be the one you signed up with) so they can try and convince you out of your decision. Once you cancel they charge you an extra 30 days. As well as you have to pay a full bi-annual fee for upkeep even when you are only going to be able to use it for 1 month. None of this was explained or mentioned at sign up. The staff at 2 separate locations seemed to take our cancelation as personal and gave us unnecessary attitude for wanting to cancel and save our money. There's better 24/7 gyms out there, avoid Anytime Fitness!

The gym is very clean and the equipment is well maintained. I would have given it a 5 star if they…read morehad spinning equipment.

I'm hooked on the Define method!! Andrea, the owner, and her team of instructors are warm and…read morewelcoming and will push you to be your "absolute best" in each class. They offer a variety of classes - barre (body), spin (rev), trampoline cardio (bounce), and flexibility/stretch (hammock). I've taken each type of class and love them all!! Bonus for busy mom's out there - they also offer child care during class! The studio is beautiful and spacious. They have lockers and cubbies, and showers in the restrooms. You can rent spin shoes if you don't have your own or buy a pair through them. There's a nice retail selection of sticky socks (that you'll need for body), workout pants, and tops. If you are looking up to change up your workout routine (or start one!), Define is the place to do it!

From the owner: DEFINE is more than barre, cycling, yoga & fitness classes; it's a lifestyle…read more Changing the way the world sees health and wellbeing, DEFINE is a contemporary, body-mind concept leading the market in movement, meditation and mindfulness.  Become your absolute best, while enjoying 5 methods of fitness that work synergistically to deliver total wellness through strength, length, and balance... All under one roof! DEFINE body provides a one-stop shop for the tone and length you've been looking for. This results-oriented class combines Pilates, yoga, ballet and core strengthening techniques, coupled with easy to use equipment (for that extra oomph!) to define your best body. DEFINE rev is where you make your body work on your bike and your bike works your body. rev is the heart-pounding cardio workout of an indoor cycling class paired with DEFINE body to up the ante on your workout. DEFINE bounce lets your inner child out and experience DEFINE bounce: the ultimate low-impact, high-intensity workout designed to free your spirit and create some serious results. DEFINE mind helps you let it all go. An integral part of experiencing whole body strength and balance is getting in touch with your inner Self; calming and relaxing the subtle parts of the mind and body. DEFINE yoga allows you to stretch and grow yourself physically, mentally and spiritually. DEFINE yoga is a balanced practice that encourages focus on building a strong and supple body AND a strong and supple mind.

Awesome place to workout. Very unique gym experience. Nick is very knowledgeable and caringread more

From the owner: We are a private personal training studio. Doesn't matter if you belong to another gym in town, we…read moretrain clients from multiple gyms in town. We also carry the top sports supplements, and nutrition guidance to help achieve your goals

New location for GreatLIFE downtown. They moved around the corner and are now using the old YMCA…read morespace. This is a good sized location. It is a nice upgrade over the old Embie location.