No quality of life offered after surgery. The Aftercare is non-existent. Don't ask them for any pain meds no matter what surgery you get because they won't answer the phone. read more

Be cautious of Dr. Athanassious! I had L5 S1 fusion surgery and from recovery forward, my symptoms were worse than prior to surgery. I complained at every appointment and always got the same answers. Never any concern about why my symptoms were progressing worse. After second and third opinions with surgeons at Stanford and UCSF, I was told the cage was not placed right, it was oversized, not centered and off to the left, therefor compressing my nerve. UCSF was concerned that due to the timeframe the nerve may have become imbedded with the cage. I recently had revision surgery with UCSF. My nerve pain/symptoms have already started to improve and now I pray they continue to improve. Dr. Athanassious was negligent, he SHOULD have seen this and recommended correcti read more

This was the only place that could get me in with my timeframe for my fractured humerus after I was seen at an ER out of state. The radiologist staff here are AWESOME. Nurses were so helpful and had incredible bedside manner. The front desk people are almost rude. You're dealing with injured people, the least you could do is be nice to them? The actual doctor (Snyder) left much to be desired. He helped me clarify some things about my situation, but became very short with me towards the end of our time and seemed like he didn't want to help me get my X-rays on a disc (super important because I need to go to another provider closer to home), didn't want to give me a sling and it seemed like I had to argue with him to get what I wanted to be comfortable for the long drive I had home. At a certain point he's like "well I don't know where anyone is so you'll just have to hang out back here until everyone who can do all these things for you gets back from lunch". I guess giving me a sling is below doctor duties. But if everyone else is in lunch you can't just get it for me? So rude Weird interaction. This guy acted like I didn't have an appointment set up for a week and a half that I waited for. Don't go to doctors who don't respect your time and don't respect you coming on time for your appt. I certainly wouldn't get operated on with providers here after that interaction. Who knows, they might leave you half fixed because their lunch is getting cold lmao. I'm a firefighter and have done a 32 hour shift without a lunch. Take notes. read more

I guess I saw the MD, but he did not introduce himself nor did he have on an ID badge. Drove 90 minutes each way to have my issue evaluated. He spent less than 5 minutes with me. My DC is better qualified. read more

Wanting to give a nod to referral coordinator Elizabeth Daye for her pleasant and professional manner! I felt well taken care of, both in the office and with her follow up call. Thumbs up to the x-ray dept. as well! read more

This place sucks. Every time I have to come here I sit and wait endlessly waiting for the doctor who is double booked. I would recommend going somewhere else you actually might get seen. read more

I recently had a need replacement by Dr. Gary Stein and he was very thorough, caring and compassionate! The staff were all pleasant and efficient. My surgery was very successful and I'm very pleased and grateful with the outcome. I would like to give a huge shoutout to Haley Marino, who is Dr. Stein's Nurse Assistant! She was over and above the call of duty! She took care of business and knew how to handle everything. She was organized, efficient, thorough and very pleasant. I felt special and that made her so unique! Thank you to Dr. Stein, Haley Marino and SRO Orthopedics! Excellent Job! read more

Wait times are ridiculous, well over an hour for most appt's, and at my last appt they went to lunch and just left me in the waiting room. I was at the facility for 2 1/2 hours before it was over. MA is rude and won't respond to emails in regards to completing the SDI Physician supplementary certificate so I can receive State disability payments for my injury. The manager Yoko, won't return phone calls inquiring about what the issue is with this either. This facility does not abide by patient care in any form. read more

0 stars we been waiting for one hour and half with a mental disability person, and then, they didn't gave us instructions, they didn't check the foot of the patient, and the doctor told us, if she keep screaming (the patient) we need to leave I wish to give them 0 stars read more

I saw Dr Poutahari for shoulder problem. He told me I needed shoulder replacement but couldn't do it for months out. He did not refer me to another Dr who might be able to help me sooner. Not only was he not available but his bedside manner was rude & dismissive. I would never recommend this Dr or the office he works in. read more

This facility's staff and supervisor are inconsiderate and unprofessional. Not to mention, they have no consideration for a patient's privacy. If you like getting directions to one of their locations to check in and it not be the correct office this place is for you. If you like to check into the next appointment to be told you owe $50 for the last appointment and you need to pay that now instead of being billed, or the doctor wont see you, this is the office for you. If you like overhearing the front office staff talk bad about a patient while you sit in the waiting area to find out it's about you, this place is for you. Then when you attempted to talk to the supervisor Yoku, regarding the above, who has no empathy or professionalism toward patient's and rather upset you then help resolve the situation, then dismiss you for being upset, this place is for you! Good luck. read more

I was referred to Dr. Gary Stein due to having shoulder issues. My first visit, on May 21 2023, he told me that he thought I would need to see a "super specialist" because he didn't think he could do anything for me. At the end of my appointment after referring me to physical therapy, he said "What's another two months of pain if you have already been in pain for three years."Then, during my follow up visit on September 9 2023, his physician assistant said he was almost positive I would need surgery. Then, when Doctor Stein entered the room a few minutes later, he told me that he did not advise surgery but I could see the "super specialist" if I felt I needed a final opinion. Overall, both of my visits felt very impersonal and pointless. read more

It is unfortunate that "doctors" do not truly care about the people needing help for pain and somewhat simple or complicated issues...Dr. Gary Stein was dismissive and condescending....hopefully this physician will check himself and retire...no patient deserves to be treated with such an unkind attitude. read more

Terrible service, how they treat their staff reflects on the service they provide. shame on the doctors. stay away from this practice if you value your healthcare. read more

It's unfortunate that this is where my ortho referred me for a surgical consult. I have read great things about the surgeon however scheduling is a nightmare. I have yet to be called back after numerous messages. You would think needing a surgical consult would be important but the staff that are answering the phones are rude and the schedulers never return calls. This office is beyond frustrating. read more

Beware. Dr Athanasius is a fantastic surgeon but the staff facility are absolutely useless and incompetent. They never answer calls, never call back after you leave a message and there are constant delays due to poor communication and long wait times. read more

Just from reviewing the other comments, this place is absolute ASS. It sounds terrible. DO NOT GO HERE!! but they have good food. read more

The front desk staff is rude and dismissive, like they truly couldn't care less about helping you. The doctors are so slow, you could be waiting very long past your scheduled appointment before you are seen. And their communication outside of the office is so ridiculously bad, it's barely even worth it. Honestly, go anywhere else read more

Same ol story, 10am appointment and 2 hour wait, I called the office first thing at 8:30 and they told me be be early or they would reschedule me. So it's ok they are 2 hours late but heaven forbid you show up on time. read more

Dr. Gary Stein- Terrible doctor who needs to retire. My Mom has been a patient of his for several months. She had a knee replacement ( no physical therapy done beforehand) and she's had several complications from the surgery. One of them, a lipoma that she's had since Dec which she mentioned to him several times. It got worse after the surgery and has gotten to the point where she can barely walk. Now that he's taking her seriously after months of pain, he won't do anything about it and wants another doctor to remove it. It's his fault he didn't look into it in the first place. This man needs to retire. I've never had any doctor be so incompetent or so rude and not take health concerns seriously like he has. Now my mother is suffering because of his ego and incompetence. read more

Sucks They put me back tougher wrong and just left me this way. Broken still. Two years later. read more

I went in there for an appointment on October 26th after waiting an hour past my appointment time to be seen, I was seen and told that an MRI was needed. They said the hospital would call within a week to schedule. The hospital never called. I called the office numerous times and never once got a call back. The front desk would never listen to me and kept transferring me to Pam the assistants voicemail. After a month of waiting and no response I drove to the office. They said that had no record of me ever coming in for my first appointment. I had to fill out all of the paperwork again and was promised that they would contact me in a week. It's been 2 weeks and no contact was made. I will no longer give them my business. The point of this review is hopefully they can see this and realize how much of my time they waisted. In other words I hope they are not doing this to other patients. read more

Unable to communicate with staff in any productive way. Nobody listens, nobody returns calls, communication with insurance abysmal, surgery scheduling awful. read more

This is a busy office and like all doctor offices it may be difficult to schedule things timely. A new employee named Kaylee was so helpful and conscientious.....kudos to her read more

Rudest, laziest most unempathetic staff. The front desk is a nightmare. Never called to see if surgery would be covered. Waiting weeks for call backs. Super aggressive on the phone. All the while, patients are suffering. Do not contact this facility for anything. read more

I had an appointment here today. Waited weeks to get it. I agree 100 % with other reviews here, staff is very rude and not helpful. After waiting over an hour past my appointment time, I asked if they could estimate how much longer I had to wait. Was rudely told "No, can't tell you". I said, not even an estimate ? 15 minutes ?another hour ? NO ! and they were even ruder when I asked to please reschedule me. Can't speak to the Doctors, since I never saw one. Go elsewhere. read more

Seen Dr Atanassious twice . followed what was told and zero follow up from this practice. all they seem to care about is billing my insurance and sending me follow up bills 11 months later after co pay was made at time of service . Seeing another Dr that I could not be happier with, office calls to follow up like a professional outfit would No Recommendation from me for these guys read more

Seriously most disorganized and unprofessional office. You can't even get an appointment- I called, waited on hold for way too long, gave all of my information to who I thought was going to schedule my appointment, but he then promised someone would call me back with an appointment. They never called me to schedule anything. Then I also submitted 2 requests for appointments on their website and still no call. So ridiculous. I called California spine and orthopedics in Marin. I had an appointment for the very next day, met a wonderful doc and was out of the office with an x-ray done as well, in under an hour! Do not bother with this office- go to CA spine and ortho...not that you'd get an appt for this office anyway! read more

The staff here is very rude and disrespectful. It's extremely difficult to schedule appointments or even receive return phone calls after leaving several messages. Avoid this office if you can. read more

Dr was great. The referral he made took 8 days to get "faxed"? Their EMR does not connect with anything or anyone. Too many calls when you are in pain. Still waiting. read more

Sadly, I cannot recommend. I had a badly broken tibia, due to a hiking accident. I was written a referral for the SR Orthopaedic Group and told I would be called that day. No call, so I called the next day. SROG said they had no such referral. I called original doctor and asked that he reissue another referral. Next day, I called again and was told original referral had been "found," but their scheduler "hadn't come to work for a few days." In frustration, my husband loaded me into our vehicle and took me to a different Orthopaedic group. One of the doctors reviewed my x-rays (Friday afternoon) and saw the worsening break. He operated on me that following Monday. SROG may have fine doctors, but I gave up on trying to get an appointment for something that required immediate attention. (Written by Barry D's wife) read more

This review is 4 years in the making- with extreme patience. The office staff including medical assistants is a constant revolving door. McDermott is on his 5th since I first saw him- every business card is cross off/hand written. Not one time have I not waited 40 minutes from appt time to be called in. One time 105 minutes. Prep work (imaging/notes pulled up during pre doc arrival) is embarrassing bad. Had a 2 part MACI surgery which is why I needed to see this through. Surgery did fail-wasn't necessarily surgeons fault- but recap of surgery/progress/issues has not been consistent one visit to the next. FF a year. Injured same knee- meniscus this time. 3 weeks after visit where MRI order was clear, after multiple emails and voice messages were left about nonexistent order with imaging center, get callback asking about visits in previous years, and excuses galore about other work, and complete cluelessness about actual subject of need. Embarrassingly bad, would've just stayed at redwood ortho but no surgeon there did the MACI I needed. By far the most frustrating medical outfit I've ever dealt with read more

Where do I start? Ok let's just go in order. Was seen by Dr Athanasious in June of 2022 brought my initial MRI report like they requested it. The DR recommends surgery, great. You wait for the surgery approval for 3 months. Then are told in September that approval was never sent out because they don't have a copy of the MRI report that was given to them on the initial appointment. So of course you ask the person your talking to, why was I never contacted about this and why couldn't you contact the facility where the MRI was done to get it. The staff member then gets offended because they didn't do their job and says "I am not trying to argue, I told you what was needed". While you are trying to figure out what happened to the MRI report that was given to them. Ok. Surgery finally gets approved 4 months after the Dr recommended it. So my pre opp appointment was scheduled for Dec 22. A family emergency happened to where I could not make it. I speak to someone that day and am told their is an appointment the next day. Friday the 23rd. No one calls me back of course. I call every day they are open. Leave messages. I am being told someone will call me back. They never do. My surgery date of January 3 2023 comes up and I have not spoken to anyone from the office and is of course visibly and obviously very upset when I speak to a staff member that day. I go the heck off. I am yelling obviously because of this on going problem. And at the fact that because they could not even call me back so I can come in for that pre opp appointment before surgery. I speak to a supervisor. She apologizes and says sir. "Your right. So and so is on thin ice for doing stuff like this. Their should be no reason to why no one ever called you back. I understand why you are upset. This has been going on since the beginning. It will be handled". You know what happens? The Dr calls my lawyer and says they can not work with me, because I got upset and went off on the staff and their incompetence after missing my surgery. They discharge me because I got upset at them for not NOT doing their job. I'm a say this again. They got mad and discharged me as a patient for getting mad at them for constantly the whole time I was a patient not doing their job. Safe to say. I would never recommend this facility to someone looking to get their dog checked out. If I could give less than 1 star I would read more

The staff were extremely rude to the point I will not return. Phone calls not returned, calls continuously dropped, having to drive to the office in order to leave a message, waiting weeks to get return calls, getting no return calls, rude behavior, excuses for the behavior. I usually only write reviews for exceptionally good service or exceptionally bad; but don't take my word for it, because as I was told by their director ((after complaining about trying to get a call back for over a month- I did not swear, I did not yell (in fact, she hung up on me when I was trying to interject as she ranted at me), just calling her on the terrible service)), I'm "a deplorable, miserable human being," so my opinion is clearly not relevant. If you are able to get past the abusive office staff, I think you might be in good hands with the medical professionals, but I could never recommend to a friend or family member. Cruelty and verbal assault is never a good policy, least of all in a care facility. I hope hers and her coworkers onslaught of unprofessional behavior towards me gave them the strength to be more professional with others. read more

After another disappointing visit to their Mark West office I have to write this. I've had neck surgery from one of these docs before and although the doc himself was polite, professional and did a great job, the support staff is remarkably bad. I came in for a consult today (1/15/24) for a 12:15 appt for my low back this time. It was clear to me, when I was 7th in line to just get checked in, that the office (once again) is running far behind schedule. The receptionist was dressed like a slob, (black sweatshirt with some sort of fairground monster truck type event on it). Not what you expect in a Dr office. Scrubs look a whole lot cleaner and professional. She didn't greet nicely, nor ever apologize to anyone about the delay in everyone's appointments. (Which always go a long way to settle people down). She was alone with no support staff to help with the backlogged patients. I don't know who runs SRO but they are terrible managers and they need to be more discerning about the people they hire. I walked out because my time is just as valuable as anyone's and they need to be better about scheduling properly. No more Santa Rosa Ortho for me. DONE. read more

I have seen two doctors at Santa Rosa Orthopedics. Both are excellent doctors. One Dr. has left this group and moved his practice. The reason I have given only one star is for the staff. This staff is one of the worst that I have ever experienced. This staff is so inefficient that communications are almost nonexistence. I have experienced at least four phone calls to the group's staff. I have left voice mails asking for a return call. The call is not returned. I reported my experience to the office manager. I was assured that the problem would be addressed. The actions of the staff did not improve. Another incident was an appointment with a doctor's physician's assistant (PA). I was roomed and waited almost an hour for the PA. Having been in the room for an extended time, I stepped out into the reception area and asked why I had not been seen. I was told that the medical assistant (MA) roomed me in the wrong room. The PA was unaware that I was in the wrong room. The exam room I was supposed to be in was empty. The PA not finding anyone in the room I was supposed to be in went to the break area thinking I was a no show. After my situation was realized the PA came into the exam room. No communication between the MA and PA as to what room I was in. In summary, good doctors and very poor staff. read more

My appointment was brief because I didn't have what I thought I had, so I can't say much about the quality of treatment at SRO. I was shocked, though, when I read the report. It could just as well have been about another patient entirely. My family history listed four disorders no one in my family has ever had. It stated I'm taking a "neuroma remedy", something I've never heard of. Where did they get this stuff? It made me think of the docs we sometimes hear of who amputate the wrong leg by mistake. I'm glad I won't be going back! read more

Read the reviews -- they are all true. Nightmare office staff, rude doctors, incredible wait times -- one of the poorest runs medical offices I've ever seen. Don't do it. Go to UCSF or anywhere else. You will regret coming to this horrible place and God help you if you have any problems and need real help. Given so many bad reviews here on Yelp, you'd think they would hire a good office manager and shape up. My guess is the back office is run by one of the doctor's wives -- that could be the only explanation for why this operation is so screwed up. Thanks to SROrtho, an important and already stressful procedure turned into a complete nightmare. The lack of organization and discipline makes you worry that bad mistakes are going to happen. Best of luck in tackling your medical issue. I sincerely hope you can find someone much better than the staff or doctors at this small and dirty place (Petaluma office). The surgeons might be good, but who needs the headaches brought on by such an incompetent operation. The goal is to fix you up, not stress you out. read more

As I've read the others reviews regarding the office staff, I have the same complaint. My surgery was at the end of December and from the beginning I had problems with Dr Pourtaheri's MA. I had pain control issues and starting calling and leaving messages at 8:00 AM and eventually got a call back at 4:00 while I was registering in ER due to the pain in my shoulder. They showed no empathy when they called and just said I need to be at their office before they closed at 5 to pick up a RX for a stronger pain med. Since I live in Sonoma and the RX was at their Santa Rosa office I barely made it. In additional, I had hives and an allergic reaction (burn like wounds) the the adhesive on the bandages. Which seems ridiculous because on my red allergy bracelet it indicated I had a sensitivity to adhesives. Again, I made several phones, left several messages and when she did return my call I felt like I was bothering. I have been trying to talk to her since Wednesday as I had questions about my sling, PT and going back to work. I finally called the main line and ask to speak to the office manager. The reception was defensive when I told her the reason for my call and gave excuses on why my call hasn't been returned. I'm hoping I will get this resolved today. I may have to have surgery on my other shoulder but at this point Dr. Pourtaheri won't be my surgeon. I just don't understand why a simple return call is so hard. read more

I recently saw Dr Gary Stein after waiting for an hour past my appointment time. I had contacted this office because I saw online they were doing stem cell injections and I was hoping this would be an alternative to surgery. When booking my appointment I spoke to two different staff members and told them specifically why I wanted to see a physician who does these injections. After my hour wait, I did see Dr Gary Stein who was very nice and apologized for running late but informed me he did not do stem cell injections. I already have a surgeon so this was a wasted visit. I have been in a number of orthopedic offices over the years and have had 4 orthopedic surgeries. I have never been in a waiting room so crowded and noisy. The examining room did not feel clean and when I see a surgeon I expect "meticulous." There were stains on the wall and the privacy curtain and when I was sent for an xray there was dust on much of the equipment. Perhaps Dr Stein has another office but would not recommend seeing him in this one. read more