Customer service is rude when opening a account.Disposition was surprising for a Credit Union that…read moreis owned by the members.Tellers are nice and treat customers with respect.

Swapped over a short time ago from MT, huge difference. It's been nothing but smooth sailing so…read morefar and I don't see any reason currently why it would change going forward

I like Santander Bank because they are generally competent, rarely is there a long wait, and the…read morestaff is generally pleasant. A glaring exception to this is the bank officer, Marguerit. Recently I had to make a wire transfer of funds to another state, so I called ahead to ask how the process works. I got Marguerit on the phone and, after a few minutes of incoherent blather, the message I was left with was, "I can't guarantee anything." Exasperated by this exchange, I called the Farmington Avenue branch in West Hartford, and the process was explained clearly and simply. The day of the wire transfer came around and I found myself at Marguerit's desk. I calmly handed her the instructions I was sent by the title company, adding that we needed to call them for the routing number. "I'm not calling anyone." she replied. I walked out. Stay away from this surly, incompetent moron. Everyone else at the bank seems OK.

FTFCU has always been my saving grace! They believed in me when I was turned away for a loan from…read moretraditional banks. The staff is fabulous, always going the extra mile. Sometimes there is a wait when calling on the phone, but they always either call back or resolve any issue in the first call. I see many new faces (employees) in there now and maybe that's what the one star people are reflecting, but I have had the absolute best experience there for many, many years!

I would like to learn more about you guys I am looking for a nother bank I am with credit union…read moreachieve but would like to open a nother account with you guys

Moving between banks are never easy but stopping into Torrington Savings Bank was on threGreat new…read morebank account opening with Antron Bailey, the branch manager while visiting family in town. Glad that there are small banks out there that continue to support the locals. The branch is sleek and new with bank pods instead of the boring teller line, new self service coin machine and quick efficient service from the team. Located on Route 6 near CVS and Burger King you will be able to park in the lot from two different entrances because I know that Route 6 traffic can be chaotic. New account offer is not a bad special and the team is friendly that I might stick around and bring my parents who are done with Webster, Chase and Bank of America.

I've worked here for about 4 years during college. The manager Kim Murphy is in my opinion the…read morebest community bank manager out there, or at least within CT. There are 7 offices of NWCB in Litchfield county, and we are under the umbrella of CMHC Connecticut Mutual Holding Company with 2 other community banks - Litchfield Bancorp and Collinsville Savings Society. Honestly, a 100% better experience than any commercial or competitor bank, we offer generally competitive and sometimes lower rates, less fees, one-on-one NO-FEE customer service with happy customers. A much easier and hassle free way of managing personal, and business banking. The only pitfall is that we have local ATM's, and restricted locations! Great if you're settled down in the area, but we do accommodate to travel and have dedicated customers throughout the country.

I have accounts at Schwab and 2 other investment firms. Each of them have slight differences in…read morewhat they offer and how customers interaction works; Schwab has some features I like better than their competitors, but because I deal mostly online, I don't speak to a local advisor often. When I do need to make a trade through an advisor, I have always found the representatives I talk to are very helpful.

Normally, when I "talk to Chuck" it's through the interweb or over the phone. Chuck is really good…read moreabout picking up the phone. He won't send you to voice mail or text you back because it's too loud in the sports bar. So anywayz, recently I needed to "talk to Chuck" in person. I had some business and dealings and tasks to complete. Chuck hangs out on Lasalle, but don't get all "ohhhh that's right near McLadden's and that bar bottlenecks like no other... EWWW" because it might as well be worlds away. I recommend Chuck.

This bank is very customer friendly, both online and at their offices. They are always trying to…read moreimprove the website. I just inquired about depositing checks via smartphone and was told that they are working on that function now. I can highly recommend this bank to potential new customers.

I have had my business and personal banking needs serviced by the people at Chelsea Bank Groton…read moreSavings Bank (Niantic) for decades. They ALWAYS go way above and beyond. I can recommend them without reservation. I don't do business with businesses. I do business with people. Every employee is my friend and makes me feel like their my friend. When I go there in the morning to do banking, it's a great day to start my day. The transaction is secondary. The human contact is primary. Hope it never changes. CHEERS!!!

The best bank!!!!! Have been a member for 20 plus years! I won't change unless they do!read more