I've been banking with Valley National for over 10 years now and recently made the decision to move…read moremy checking account over to Chase. This location being closest to my work place in Parsippany I decided to stroll in to utilize one of their promotions which offered $200 for a new account opened that maintains a certain balance. Service while I was there was pretty straightforward, it was a slow weekday morning and I was attended to right away. The banker was a bit pushy as she kept asking me if I wanted to apply for a different kind of checking account and credit card than the one I originally intended to. My experience at the bank wasn't so bad - I had all my questions answered and the process of opening up the account was pretty straight forward. My problem was post leaving this branch. I reached out to the banker many times via email and left voicemails to never receive any kind of response and it has been about a month now. I had issues with my direct deposit and had questions about my account that I needed answered as I am moving across country at the end of this month. Unless you have the flexibility to physically stop into a chase location to resolve your problems, don't expect a professional level of customer service.

So happy with my recent transaction here - called up the bank in need of a certified letter stating…read moremy routing & checking account numbers. In NYC, they would usually say that this requires me to step into the actual branch so that they can look up the information, blah blah blah. Not this branch though - asked me some security questions and once cleared, told me my paper would be ready for me to pick up within 5 minutes. I intended to go during lunchtime instead so a few hours later, I drive on over and within a minute, I am back out that door. Thank you for making my life convenient!

Excellent customer experience. I came past 9am, and was attended to by Shree Banerjee with the…read moresupport of her Manager, Eric. They were very patient to understand my request, and were able to find a solution to address my need. I was only there for less than 20 minutes - which didn't really matter as they were very pleasant to talk to. Leaving the branch, a very happy & satisfied customer! Thank you, Shree & Eric!!!

This bank, located in the HomeGoods/Marshalls (Morris Hills) Plaza is honestly one of the worst…read morebanks I've ever opened an account with. After waiting to add a family member to an existing account, the employees of the bank just stood around aimlessly. There appears to be several employees, yet no one is really willing to be helpful; it almost appeared that every employee was waiting for the other to assist customers. One employee in particular asked if we were being helped and before we could explain what services we needed, we were told to wait in lounge area. Banks should be in the business to help customers who are leaving money in their care. The bank managers in this branch seem to be some of the most unpleasant and miserable looking people I have ever seen. This bizarre experience will have me visiting other Bank of America branches.

I am leaving this review because my experience with Garden Savings Federal Credit Union has…read morecompletely devastated my life in less than 6 months. About one month after purchasing my vehicle, it was repossessed for allegedly not having insurance -- even though I DID have insurance coverage at the time. I received no warning phone call, no meaningful communication, and no opportunity to resolve the issue before the vehicle was taken. This happened immediately after Christmas and resulted in approximately $1,400 in repossession-related charges, along with requiring me to travel nearly 100 miles to recover my own vehicle. Now, only months later, the vehicle has been repossessed AGAIN, and I am being told I am 90 days delinquent, which I strongly dispute. Due to losing my home and going through severe hardship, I may have fallen behind at times, but payments HAVE been made, and I do not believe the reporting on this account is accurate. What has been most alarming throughout this entire situation is the complete lack of communication and transparency. I have received no proper paperwork, no notices, no clear documentation, and almost no meaningful communication despite repeated attempts to get answers and resolve this matter. I am now facing the loss of: my transportation, a new home opportunity, and a new job opportunity, because I am being told I must pay the FULL remaining balance of the loan within 15 days or they will sell the vehicle -- a vehicle I have not even had for 6 months. I trusted this institution believing they would work fairly with members facing hardship. Instead, I feel financially and emotionally destroyed by how this account has been handled. At this point, I am requesting immediate review from higher management regarding: the repossession handling, the disputed delinquency reporting, the lack of notices and documentation, the excessive fees charged, and the hardship circumstances involved. I have also begun filing formal disputes and complaints with consumer protection agencies regarding this matter. I strongly encourage anyone considering this institution to keep copies of EVERYTHING, request all communication in writing, and closely monitor their account and credit reporting.

The best bank in town. Usually there are no problems with this bank. They just need to step up…read moretheir customer service. One answers phones any more.

Doesn't matter which TD bank you go to, they all suck! My wife does her banking here and every…read moretransaction is an uphill battle.

Absolutely the worst experience possible. Today is the second day I came to this bank to get a…read moreduplicate debit card. This guy Robel literally takes 30 minutes to get me a dup then tells me the machine isn't working. Complete worst of time. Td needs to do a better job of training there employees. This isnt a complicated thing I just wanted a duplicate debit card. Complete waste of my time. I'll be going to another branch.

RealFi DOES NOT OFFER CONFIRMATION OF DECISION. I suggest…read moreRealFi consider kindly taking a short moment to let applicants know whether or not their application was rejected or accepted after they review it, instead of stringing the applicant along for half a year by keeping it in review status & not responding to emails or calls. RealFi DOES NOT RESPOND TO EMAIL inquires regarding how much more time will the process take, and what needed info may be missing, nor what we can do to speed up the process. RealFi DOES NOT RETURN PHONE CALLS. RealFi simply could have told me after reviewing my application that I did not qualify by calling one of two of the numbers I provided, or simply taking a short moment To email that I was missing more info. Any person in RealFi staff could have relayed it, instead of stringing me along for nearly half a year. I applied in autumn of 2021, it's now a week until Spring 2022. I am a disabled person with 10+ verifiable permanent income of over $1000 seeking a modest low income housing loan under 50K. All RealFi had to do was tell me I did not qualify instead of keeping my app status in "review" and holding my personal & financial information. RealFi would contact me if they needed further information. None of them bothered. RealFi left my family waiting in the dark for almost half a year.

I just got of phone with a representative .Patrick Bourland .Talk about lost art in customer…read moreservice. Very unprofessional Please avoid. Management please teach your representatives to less aggressive disrespectful and rude to potential customers. Wasted so much of my time resources and energy.

Quick and efficient - cashier was able to cash out and move my CD that had just wrapped first term…read moreback into my account without having to sit down with an advisor. Nicely done and pretty useful. Much faster than expected. Middle of what felt like an office park (Bayer nearby). They also have a wealth manager here and drive-thru.

This branch is best branch especialky the banker sara , she is an asset to this branch always…read moresmiling and helping customers , even if u have difficult banking problem sara will solve easily . Sara also helps to communicate with people who cannot speak well english that shows how much she cares .

The entrance to the bank is hard to find and the ATM is on the inside of the bank, which I find…read moreinconvenient/ unusual. Not a convenient stop if you aren't familiar with this bank!