My family has seen Dr Paulsen for the last 12 years and we love her. Myself and two of my children…read moresee her. She not only listens but really cares for us. When I feel like something's not working for my oldest we work together to get things right. We dont always agree on things but she will listen to my thoughts and we talk about why she feels the medication she wants to give and if I still dont agree she doesn't push the issue and we move on too the next. I like that she takes into consideration that I'm with my children daily and works with me to get things right. My oldest it took sometime to find the right medication cause she has complex diagnoses. I couldn't ask for a better doctor and I would drive hours to see her. When she decided to retire I don't know what I'm going to do. I recommend everyone that asks about needed a doctor in the profession to give her a call.

My children have been patients of Dr. Paulsen for almost 10years. Dr. Paulsen is an excellent…read moreDoctor who is extremely knowledgeable, kind and genuine. She handles our kids with great care! The staff is wonderful and they are second to none.

I thought this Dr had poor bedside manners…read more The medication this Dr prescribed was of incorrect dosage, which ultimately led me to the ER. Dr overcharged me and never fixed it. Impossible to contact Dr!

Incompetent is the best way to describe this office location! Called to make an appt and confirm…read morethey accepted my insurance. Was scheduled to come in and after more than 3 weeks of waiting for my appointment, a 40 minute drive, I attest my appointment only to be told that they no longer accept my insurance. Their excuse, "we emailed you on 08/13 to advice that we were no longer in network." No accountability whatsoever. Email never got to me because they can't even spell basic words. Def disappointed at this "professional" establishment, their lack of professionalism, carelessness, and failure to communicate with patients!

I wish time travel was real so I could go back and un-visit this office…read more Big regrets choosing this place. It was complicated, unorganized, and confusing from the jump. The best thing I can say about it that the woman answering phones was very nice. Other than that - don't waste your time or money. There was zero communication about how to access my virtual appointment. Turns out, you only get information on how to join your appointment the literal moment the provider is ready. Once I had my appointment, the NP that I was talking to was quick to write me a Rx for a controlled substance. When I vocalized that I was really there to learn about the condition and coping skills other than medication, she quickly told me that coping skills weren't going to work and said I just need to take the pills. I understand that medication is necessary, and I'm ok with that. Sometimes it's the answer. But she offered me nothing when I asked for more. No recommendations for where I can learn more, or any other resources. Books to read, therapists to visit - nothing. She then told me I owe a $200 fee for my visit because my insurance didn't cover it (which it absolutely did). She insisted I pay then. I did but then found that they BILLED MY INSURANCE AND MY INSURANCE PAID THE $200 AS WELL. I've called multiple times asking to speak with someone regarding the issue and I get no where but a promise for a call back. And of course... no call back. Your patients are a particularly vulnerable population and this is how you treat them? Do better.

Don't waste your TIME with this AWFUL place. We missed our 1st appt due to a death in our family…read moreand they let us reschedule it and then they CANCELLED it because we missed the first one. Awful people and providers with NO EMPATHY. I will tell eceryone I KNOW not to them.

I would give no stars if I could. This practice is very unprofessional and raised tons of eyebrows…read more the nurse practitioner, Selma makes it clear that she can not prescribe certain medications because she is not a doctor but when you ask to speak to a doctor she denies you Access to the doctor. this practice is for medication management NOT diagnosis but they still play the part as if they are the ones who diagnosed you. They do not consider your prior medical history. if you present her with paperwork advocating for yourself and your prior Heath conditions she refuses to review them and goes based off of her own medical opinions... she's a nurse practitioner, not A doctor so I found this very odd. And again, when you ask to speak to a REAL doctor she will deny access. This practice will not listen to you or your needs as a patient. This practice will gamble with your health. this facility is biased and does not fully educate themselves on certain health conditions. They should not be in practice they are irresponsible and should be shut down. I do not recommend this practice to anyone. This practice will not take you or your health seriously. This practice prescribes based off opinion and not prior diagnosis. when it comes to mental health, you should go to a doctor that listens to your needs. Cares about you. and takes mental health seriously. They made it clear to me that they prescribe based off medication "demand" rather than an actual diagnosis. That's absolutely disgusting to me. I am going through every possible avenue to report this practice so no one else has to suffer from medical malpractice and I hope this review helps stir others away. mental health is so important and your quality of life matters. Please go to another practice.