We had a very disappointing experience. We were charged an $89 service fee just for an inspection. The technician Nate diagnosed the issue as a simple diverter, which he himself said costs around $20. However, we were then quoted $700 for the repair. When we asked if there was any flexibility on pricing, we were told there is no negotiation -- but then were offered a $50 discount in exchange for leaving a 5-star review, which felt inappropriate and not genuine. The interaction became uncomfortable when we questioned the pricing, and the explanation given (overhead, gas, etc.) did not justify such a large markup for what appears to be a straightforward repair. For comparison, we had another licensed professional come out the same day. They applied the inspection fee toward the repair and completed the job for $200 total, which felt much more reasonable and transparent. Overall, this felt like a waste of time and money. I would strongly recommend getting a second opinion before proceeding. read more

First off the mistake of calling them and the dispatcher saying that the plumber will tell you what it will cost after me saying I already had the washer guys come out and say that it just needs to be unclogged with the correct snake was a definite red flag. I called Santos saying to please bring a snake that will unclog the clog. That did not happen. What I didn't know is he would say oh let's use the 36 ft snake for 448 then after that didn't work he then goes to say he will cost more just to use a bigger snake for 498 then after not using that snake he then proceeds to charge us for the 498. Then says what ever bigger snake he has to use is going to charge more.. then says I could have charged you 1400 to use the other 100ft snake. Then says I know someone who has a hydro pump that will cost 1000. We didn't know that the price we paid was actually on a high end for the service needed and it did not live up to that standard or expectations. He first says oh please give me a 5 start review after hyping he is going to fix it. The first time when there was a mess he cleaned it but the second time he left it all over the floor/ the wall with the dirty towels on the floor with the disgusting backed up smell . My husband suggested to use the shop vac which he goes oh yeah we can use that. So we had to suggest how to clean the mess After him saying they pride them selves of cleaning the mess .. Then he says let's go look at a crawl space to look at the pipes but he can't get into it since he was bigger then the crawl space plus said his brother can't fit in that either and says he would have to hire someone smaller to get into it which would I know cost more money to do that. Then says oh that's old piping that will cost you 6000 to fix it. Which at this point he is totally throwing random numbers out . At the end when we realize he can't fix it and is just trying to charge us more. Then he said he can come back tomorrow to fix it . At that point we just payed him for the 498 which we realize was a mistake it should have been 448. But we just wanted him to leave, then we proceeded to clean up the mess ourselves and had to call another plumber who quoted us 250 to use any snake size. Seriously the worse experience and we should have called a place that gives a quote first that doesn't charge per snake and has legit paperwork. They don't have an official business office either and he said he's been business for only 3 years. I wanted to add to this review that we had another company who not only charged us 285 for 1 hour of any size snake and within 20ft of the line, it got cleared. They even went 40ft to make sure tested it out and even cleaned after wards, brought there own vacuum, cleaning towels. read more

They gave me a rough estimate quote of $3200 for replacement of 40 gallon water heater Rock steady plumbing quoted me $1950 It was a no brainer read more

Shower started acting up and I needed help ASAP -- hit up the Santos bro's last minute and Dan really came through. Showed up quick, handled everything like a pro, and had it fixed way faster than I expected. You can tell he knows his stuff. On top of that, the price was solid. Real reliable, real quality work -- definitely someone I'd trust again and recommend. read more

They were here on time. Work was completed as promised. Very professional. Would recommend the company for future projects.

Called in a panic and they arrived with quick and excellent work! Highly recommend and will use them in the future.

I had a blocked toilet on Saturday morning. It was a 1 man job but I was charged for 2 plumbers. They did unnecessary work and charged me 1000.00. They snaked 40 feet to city sewer that was unnecessary. The tub and sink were not backing up. No blockage found. Told me I needed new toilet. I put in new toilet and blockage still there. They came back to snake the air vent and that did not fix it. They said they wanted to rip out wall. I said no and called another plumber. Next morning new plumber flushed toilet it was working. These 2 are taking advantage of unwary people. Do not call them. read more

Clogged kitchen sink, quoted 4 times higher then the next guy! When they came by to give me a quote, they parked right in front of my neighbors house, very rude. No thanks. read more

4 thousand dollars!! for a spot on fix on a copper pipe that was leaking under our kitchen sink, he ain't even had to diagnose the leak because I found it for him, it was just a spot on fix didn't have to dig not even an inch , he fucked up our wall, I have pictures of all their crappy work, and didn't even cleaned and try to fix his mess and charge us 4k!! and on top of that I had to pay to fix their mess (wall) Stay away from this company. read more

Santos Bros just came by the winery I managed. They were on time, pleasant and very easy to work with. They are a family owned business that has the highest quality and service in mind. The service I needed was a replacement faucet. Santos Bros diagnosed and let me know what the problem was from their experience. I 100% feel like I got my money's worth. The value is incredible because they are not messing around with trying to give you the best service possible. I would recommend Santos Bros to anyone in my family. read more

These people are awesome.. they came out last minute, on an early Sunday morning, to our rural property to save the day.. we really appreciate the great service! read more

Nate at Santos plumbing is amazing. I called him at 7 am with a problem, and he was out within two hours and moved around several appointments to help me because it was urgent. I will always use them. read more

Excellent quick response, complete informative overview of complexities in old systems, conservative approach much appreciated. Also an Equine person very competent in planning Barn and ranch setup and installations. So polite and enthusiastic, would recommend Nate to everyone! read more

Timely response Fixed toilet and seal right away Cost effective Very friendly and personable service Will absolutely use again. Thank you! read more

So we called Nate at +/- 6:00pm he stated that he just got to another emergency call so he could not be here before 8:00pm. True to his word he drove in at 8:06pm. Check mark for punctuality! Love honesty about arrival time. Once he was here he was very professional but ALSO FRIENDLY easy to talk too. Handled our job like a pro (which he is very much so!) bottom line very happy with his service so much so that we got him scheduled for Monday for another issue that I Do Not Want to tackle my self!! FIND HIM HIRE HIM YOU WONT REGRET IT!!! read more

Worst experience ever I had an open hole were it was Undug to see what's wrong then when he got there charged 1,485.00 to fix the leak I had no way to not have him fix it because of liability . This was at my rental property It took almost 2 houtrs from the time he got there to him leaving read more

Charge for service was way too high... $500 change out a water line to a dishwasher and install a shutoff valve. This was less than an hour's worth of work and less than $20 dollars in replacement parts. I give this company the lowest possible rating. read more

Santos plumbing was on time, clean, speedy and extremely respectful. I got a call when he was on his way, he wore booties for his shoes, walked around the property with me to help me fix my problem and was very consultant with the owner of the house because I am just a tenant. Santos plumbing has an eye for detail and his experience will allow him to troubleshoot problems easier through asking leading questions and offering some advice. Most attentive and attention to detail plumber in Paso Robles hands down. read more

Hell yeahh! Nate Santos ...The Best, prompt response and service. I call them at 2 PM with an emergency due to my work schedule, and by 5 he was at my door to take care of my problem...easy solutions and great rate.. Thank you Nate Gracias read more

I had a water heater leak they were very quick and incredibly friendly, highly recommend!

Amazing service received by Nate and Daniel on our septic and gas line repair. If you want a company that will stand by you while working through the impossible, then Santos Bros. Plumbing is that company!! Call Nate and Daniel and you won't be disappointed. We had a broken gas line during Winter and had dozens of plumbers quote us outrageous repair fee's and state we had to replace our entire gas line. Santos Bros. Plumbing were the only plumbers that actually attempted to repair gas line and provide a fair honest quote. I recommend Santos Bros. Plumbing if you are looking for quality, integrity and professionalism. read more

Nate Santos came to look at my shower heads. He gave me great advice on what I should do. One of my shower heads has a hole in back of it. Nate gave me some foam to fill it in for free. He was a gentleman, and a nice guy. I highly recommend Santos Bros Plumbing. read more