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    Santos Ibiza

    4.0 (1 review)

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    Recommended Reviews - Santos Ibiza

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    10 years ago

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    Ushuaïa Ibiza Beach Hotel - Entrance

    Ushuaïa Ibiza Beach Hotel

    3.5(37 reviews)
    0.6 km
    €€€€

    Thw best in the world, athmosphere and people are rhe best. Two years in a row I have spent my…read morebirthday here

    I'm honestly devastated to be writing this, but our recent stay at Ushuaïa on 1st August 2025 was…read moreone of the most stressful, disappointing hotel experiences I've ever had--particularly upsetting given the high cost (over £1300 for one night) and that this was meant to be a special anniversary trip. We booked the "Anything Can Happen Suite" expecting a seamless and celebratory experience. Instead, what happened was a cascade of failures that left us feeling ignored, degraded, and frankly shocked--especially in a hotel that markets itself as luxury and inclusive. Check-In Disaster: We arrived at 3:15 PM and were told our room wasn't ready. Fair enough--initially. But no follow-up, no communication, and no apology. I had to chase four times at the desk, only to be met with robotic, dismissive responses and rude attitudes from the front desk team. No manager was ever made available to speak to us, and we didn't get access to the room until close to 6 PM--almost 3 hours later. False Promises About Accessibility: Before booking, we called multiple times (myself and two friends separately) and were explicitly reassured that our disabled guests could move between the room and the event area throughout the night. This was a key factor in our decision to book. When we arrived, we were abruptly told this was not allowed. My disabled partner and friend were essentially trapped--unable to re-enter the event area if they left for rest or toilet access. This left them distressed and humiliated. No one--not reception, the "experience team," or the box office--offered a solution. The finger-pointing and lack of care was appalling. For a hotel of this profile to treat disabled guests this way in 2025 is disgusting and potentially unlawful. We felt lied to, ignored, and abandoned. Special Occasion? Completely Ignored. This trip was also our anniversary. I had planned to propose but didn't--because the entire day was ruined by stress and mishandling. No gesture, no questions, not even a "congratulations." No support in planning anything. A complete emotional letdown. Sexual Comments from Security: To make matters worse, some of the security staff made inappropriate, sexual comments to our female friends--including "your ass looks nice in that outfit" and "give me a shout later, sexy." This is completely unacceptable, and I am disgusted that this was brushed off when raised with the hotel. In Summary: * 3-hour delay to check-in with rude service * False promises and complete disregard for disabled guests * No acknowledgment or support for a special occasion * Inappropriate, degrading behaviour from hotel security * No apology. No resolution. No refund. If you're looking for a hotel that actually delivers on luxury, respect, and basic accessibility, Ushuaïa is not the place. I'll be pursuing this with the tourism board, disability rights organisations, and legal channels. Guests deserve better--especially in a venue claiming to be world-class

    Photos
    Ushuaïa Ibiza Beach Hotel - Outside of hotel

    Outside of hotel

    Ushuaïa Ibiza Beach Hotel - Cool costumes robo girls

    Cool costumes robo girls

    Ushuaïa Ibiza Beach Hotel - Butter

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    Amare - Bedroom

    Amare

    3.0(3 reviews)
    14.1 km

    Wow what a beautiful, picturesque resort. I came here for my birthday this past October and the…read moregrounds were just luxe. I saw one of my favorite IG influencers staying at the resort and decided to bookmark it for when I decided to plan my trip to Ibiza, Spain. The resort was exactly like the pictures. Because I booked this through booking.com, there were minor hiccups at check-in regarding the balance and there was a slight language barrier with the front desk. When I first got there, it was before my check-in time and the front desk staff tagged my luggage and stored it behind the desk and gave me access to the VIP lounge section accompanied with free drink cards. When my sister and friend arrived, they also were given 3 free drink cards each (I got a little extra being the birthday girl) and we got free drink cards throughout our stay. Little did we know that water was not free and that almost ruined the beginning of the trip because we did not factor in the expense of paying 5 U.S. dollars for a 10oz bottle of water each time...we drink gallons of water a day. The only time water and champagne was free was at brunch. On day two we were able to find a store nearby and buy gallons of water so problem solved on that end. Room 2519 here! The hotel rooms were quite small but because I had my own room, I didn't feel it. Everything was clean, comfy, and cozy with a nice white neutral aesthetic. The bathroom had a variety of revitalizing shower mists and definitely enhanced my showers which I loved. Your key card to your room operates the lights and TVs so as soon as you unlock your door the lights go on and the TV goes on blasting 'Clair De Lune' each time it was powered on which personally got old really fast and slightly depressing. I wish I spent more time on my balcony because it was so gorgeous and it overlooked the San Antonio Bay. Each morning I would stay on the balcony for a few minutes and watch the boats go by. Now while I enjoyed the food and felt like almost everything was pretty fresh, what this place really has going for them and what I really enjoyed the most was brunch. The BRUNCH was simply exquisite. A+ and 10's across the boards. Definitely had no problem in adding vacation weight when it came time for brunch. Donuts and waffles were amazing. I liked my omelette cooked through so the right chef made my omelette perfect and the wait staffers were lovely. Breakfast was always with a view. The rooftop pool bar was very cute and they played a lot of untz untz music aka house music. The vibe was sexy but it got really cold at night, most likely because it was mid October. I received a full body massage at their spa by Francisco and it was the best massage I've ever received that I had to go back the very next day for another one. I plan to come back next year and I hope he's still there. Now this part is what almost ruined our stay. The hotel promoted that if you spend $2,000+, you get a free Covid test and we needed negative PCR tests to get back into the US. Unfortunately, the promotion was misleading because we spent well over 2 grand and they told us it had to be per room and we had 2 rooms between us. This caused quite an issue and the front desk staff were very rude and not trying to be helpful at all. We ended up paying $150 each for PCR tests (an expense that was unexpected). Although this resort is amazing, it'll benefit some of the workers to have better customer service skills. Some front desk staff were really great and helpful such as Alejandro and others (mainly the women) were not so friendly. At night they were really helpful in calling us a cab to and from the clubs. On the day of my birthday, they delivered a bottle of their resort brand Macebeo, Chardonnay y Garnacha Blanco to my room and the night before check out they gave me another bottle of wine thanking me for my stay attached with a 20% off promo card for the resort as an incentive to come back again and I gotta say...I was sold because I will be visiting again for sure!

    Pros: Room size were big enough with great balcony views. The entire hotel had oil scent infusers…read morewhich smelled great the moment you walked in along with the rooms as wells. Great touch added everytime you stepped into the room calming background music would begin playing (although towards the end of our stay we were a bit over it) nonetheless great touch! Food variety was pretty decent but not great enough for vegans only very few and selective options they had so most of the time we dinned out for that reason, but another great factor during breakfast was the unlimited mimosas self-served with Moet & Chandon which was great. The two main pools downstairs were also of good size for the guests however water was cold and only one jacuzzi was available which at most fit two couples at a time and was always full. Rooftop area had some of the best killer views specially during sunset time, plus there was a bar area, restaurant, another pool and lots of lounge space to sunbathe or to simply sit back relax and enjoy the views even when not dining at the restaurant. Cons: My only complaints about the facility were the elevators were extremely small that only 3 people at most could fit inside them. Also breakfast stopped serving at 11am whereas most other resorts I've stayed at keep it serving until 1pm. And my final critique was the stateroom attendant when making our room never put the small pillows back on the bed as we moved them before going to sleep on the swinging chair and therefore didn't spend any time using the chair plus it gave poor view to the room with all those pillows stacked up throughout our entire stay were they were never once moved and all of the staff were very friendly and polite however not everyone spoke english which wasn't a big problem for me but might be for someone else.

    Photos
    Amare - Bedroom

    Bedroom

    Amare - Bathroom

    Bathroom

    Amare - Bedroom

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    Bedroom

    Santos Ibiza - lounges - Updated July 2026

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