Very rude customer support. Called because my doctor has not received a copy of the results in the…read morepast three weeks. I was told they were going to fax the results, again, but I said Ill pick up a copy. Lady said I can't get a copy of my own results for 30 days!!! What policy is this and medically an issue to hold important blood results.

From the owner: Weather Alert: Hurricane activity is severely impacting Quest locations across the Southeast. We…read moreask that patients please double check your appointment status to ensure your designated Patient Service Center is operational.

I see two doctors in this group- Appointments are easy to get, if youre an established patient-…read moremight be over a month or two if you're new. The facilities are modern and comfortable and I'm always seen promptly. They keep me informed via the on-line patient Portal where all my records are reports are readily available, as well as messages from the provider. The staff members are all very pleasant and helpful. Drs. Jones and Meadows are very good as to knowledge and bedside manner. I lost a lot of weight with Dr. Jones; guidance and inspiration.

So today I'm just here getting fit tested for my N95 mask. (Work required) It was super easy to set…read moreup my appointment online, easy to check-in, about a 15 minute wait,

This building is conveniently located near my family. The office is spacious and there is plenty of…read moreparking. The nurses are nice. If you are visiting a doctor that practices at more than one location, it is really important that the staff at other locations clearly communicate information. We had a two hour adventure tracking down a prescription. The employee left a message that was incorrect and we only learned it when walking into the location that did not have the prescription. I appreciated how nice everyone was. I would suggest verifying information before driving to any location. There are limited medical options for my family member's plan and she was happy with her other doctor. The new plan forced changing offices.

Village Family Medicine has been our families caregiver since 2006. We love and admire each and…read moreevery one of them. We have complete confidence. Dr. Brandon Cox is my personal physician since 2017. He is a very caring, through and he follows through with making sure we are healthy! I have read where others aren't pleased with the Office staff??? I ABSOLUTELY love each one of them. And I tell them how much I appreciate them. maybe that is why they are overly helpful to me!

Patient information is not treated as privately. I heard an older gentleman's address, phone…read morenumber, emergency contact name and number within 3 minutes of being in the waiting area.

Thing you should be aware off, if your insurance offers a copay for an urgent care visit, Augusta…read morehealth bills the visit as an office copay for the doctor then they bill your deductible as an out patient facility charge. You will not be billed as an urgent care visit. The people there were professional and did give good medical care.

walked in to have labs done. 2 employees and both were playing on their cell phones. I asked if I…read moreneed to self check in (since they clearly weren't busy) no one else in the building. the girl said yes. I asked if they had something to clean the screen bcuz it was nasty. she said "I have a tissue, we ran out of Clorox wipes". I signed in and stepped to the window they were both involved on their cell phones and didn't even look up at me. I asked if I need to give the labs to them now & the girl said "I can take them" ive been waiting for about 5 minutes now & another person walked in, they did t even look up at him. I am appalled at how employees just sit & play on their phones instead of cleaning the kiosk that everyone touches. real diseases exist & in a medical setting they should be extremely careful and if they're too LAZY to do their job they should be replaced. now I've been here 10 minutes and 2 ppl have come in & been serviced while we still wait. every question about labs we were told we need to call where the labs r sent to. A lady came in for a 24 hr urine collection container and he couldn't even answer her question about it. He stuck my husband and used alcohol for an ethanol blood test for my husband who has AutoBrewery Syndrome. I said "You're going to have to stick him again" & he said "it shouldn't matter it goes onto the tube first" that made no sense. He was nice but clearly doesn't kno how to do this job. His coworker asked him if He did the alcohol test b4 he stuck him, he said yes but that made no sense. I watched what he did, I knew he was using alcohol to wipe his arm. Health care is going to pot. I will not come to this facility again. I will be filing a formal complaint too.

My 0930 appointment finally took place at 1015 Efficient…read morephlebotomist but clearly stressed

Quick, easy and efficient. Staff was very friendly. I was…read morein for a blood draw and out in 10 minuets. The stick was one of the best I have ever had.

the people there were quite polite and professional, but the phlebotomist stuck me like she was…read morecollecting bone marrow. (In fact, I wonder if she didn't get some.) She did get a good draw with only one stick (thank all that is sacred, because multiple sticks would probably have dislodged a chunk of meat). if you're into that kind of needle play, this location would be worth a few hours' drive for you if you got the same phlebotomist. otherwise, bring a witness and take video so you have something to show in court when you file assault charges.

All members of the testing team are wonderful. It is extremely easy to gain access to free and…read moreconfidential HIV and Hepatitis C testing. They have plenty of free condoms, lubricants, and educational materials.

From the owner: CHAP provides free HIV and Hepatitis C testing to the central Virginia community. We are a…read morenonprofit organization that works to promote awareness and education about these topics. We also provide free condoms and lubricants as well as sexual health education. For those who test preliminarily positive, we provide referrals to treatment.

I was going in for a drug test as told to by my employer and when i arrived at 4:02 they rudely…read moreinformed me that they would not give me a drug test, as they stopped at 4:00. in the email i was sent by them they did not mention any cutoff times for the drug testing.

From the owner: Quest Diagnostics empowers people to take action to improve health outcomes. The company was…read morefounded in April 1967 as Metropolitan Pathology Laboratory, Inc. Corning Glass Works acquired the company in 1982 and later spun it off as a publicly traded company under the name Quest Diagnostics, at the beginning of 1997. Quest has developed countless innovative diagnostic information services, with several firsts for clinical laboratory tests in areas such as women's health, genetics, infectious diseases and cancer. Today, Quest provides thousands of laboratory services, from genetic tests to predict cancer risk to biological tests for diabetes and heart disease, to empower people to take action to improve health outcomes. One in three American adults and one in two physicians and hospitals use the company's services each year, and our 45,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives.