I have mixed emotions about this specific Bridal store. I have been a patron of Sarah's Bridal on several different occasions and have Had adequate service. However, my last experience was less than impressive!!!! We ordered my son's tux for Prom; the measuring & ordering process went amazingly well, however, the arriving, contacting & receiving everything went horribly! First, there was no contact made (as stated there would be) to let us know the tux was in until we contacted them. Then, when my son went to try it on and pick it up, tie/pocket handkerchief were the wrong color and no suspenders included. I understand that it was not Sarah'a Bridal Gallery's fault for these mistakes. However, this means another trip 25 minutes away on the day of the event to then pick up said tux & items Praying everything comes in correctly. This is where I begin to have the real issue!!!! When I enter the store I am perfectly greeted; asked if I can be helped (everyone is busy with other customers-good for Business yay!); I tell the young lady what I need, she finishes up with the customer she is with and proceeds to look for my son's tux- To no avail. She then asks me if they messaged me, I explain the order of details and she appears ANNOYED AT ME! She then says she will ask another consultant- perfect! The next consultant comes over scans the rack, finds the tux and basically throws it at me, says "HERE IT IS." I say, "is everything here?" As she is running away she says in the snottiest voice possible, "YES! IT IS!" Well forgive me for wanting to be sure my son's tux is completely in tact AS ORDERED FROM YOU!!!! And forgive me FOR BEING SUCH AN INCONVENIENCE TO YOU- considering I am the one who has now had to make two trips to town because your company screwed up the order!!!!!! FORGIVE ME!!!! I absolutely HATE bad customer service!!!!! It will take a hot minute for me to go back and do business there again. read more