I was referred to this office as a high risk twin pregnancy patient via my regular OBGYN. At first, I was very impressed as the staff seemed to be nice and attentive. After months of being seen by them (Since July 2023) I was not made aware by anyone that my insurance had a limit for sonograms during my pregnancy. The day of my follow up appointment, I was contacted by the receptionist and was told that I would have to pay out of pocket to be seen. Unfortunately, at this point I'm 7.5 months pregnant and am not working, therefore paying out of pocket was not an option for me. I contacted my health insurance and they told me that if the doctors office sent over an authorization, that they could cover the remaining sonogram costs. I communicated this to Signature and have basically been playing the middle man to get the authorization approved for 2 weeks. Originally, I was told by signature that they have had past issues with other patients in which Medicaid did not end up paying for the sonograms. I am an adult and I understand that they must get paid for their time and labor somehow, as I do not expect anything to be free... my main issue is that I could already tell that they would make it difficult for the authorization process to work with my insurance. I immediately felt a lack of care as a patient upon being told about the past issues with Medicaid patients. It has been over a month that I have received a sonogram or have been attended by signature, and while playing middle man with my insurance and their office to try to speed things up, I ask for them to do a "peer to peer" phone call with my insurance which is where the doctor verbally explains the situation to a nurse as to why the authorization is necessary for my high risk pregnancy so that it can be approved quicker. As this process can be a bit daunting and time consuming, Signature has been slowly giving up on me as a high risk patient and have finally advised me that they will no longer attempt to deal with my insurance or try to finalize the authorization process. Signature called me today and provided me with 2 other doctors office phone numbers for me to seek treatment elsewhere, instead of signature trying to help me figure out the insurance issue in order for me to continue being seen by them up until I'm 38 weeks pregnant (AGAIN, I am 31 weeks pregnant currently) I am literally 7 weeks away from giving birth to my twins, and Signature has just decided to no longer deal with me due to insurance issues and lacking communication with the insurance.
As a mother, I would love to just pay out of pocket for my remaining sonograms, but the lack of empathy and understanding from this office has left me:
1. Worried for me and my babies health.
2. Frustrated at the fact that I'm 31 weeks and have to start from ground zero to find high risk care for my babies and self.
3. Saddened to not be able to confirm the health of my babies at this point in my pregnancy.
4. Feeling discarded as a mother/human by a provider who lacked attention for their patient of over 3 months.
I understand that it is not the easiest type of situation to deal with when it comes to finances, but as a doctors office whom "values" their patients, I would've expected a little more enthusiasm on trying to work together as a team with the patient to figure out the insurance issue instead of just giving up on me and sending me elsewhere.
I'm just truly disappointed in the outcome of my experience at Signature perinatal with Dr. Sasha Davidson. I truly thought that she would be more understanding and would have a little more patience and tolerance with a high risk pregnancy patient. I am extremely dissatisfied with their service. I am not even the type to leave reviews but at this point I feel as if they are playing with my babies lives and I just feel utterly downright disrespected.
To those with Medicaid, I would advise to confirm your sonogram limit, if any, prior to being seen here. I would also try to seek out a doctors office who actually cares about health more than money... read more