I was on an assignment with this company, trained for 2 weeks and had nothing but problems. It started on day one! Some of us did not receive our equipment so they postponed our training to the following week, blaming it on the fact that their "head IT" guy was no longer there and they are trying to get things sorted out!? So classes finally start and there's nothing but computer issues the entire time, with myself and several others. There is a strong lack of communication with the IT department. If there is a complex issue, it will ultimately be placed on you and nobody wants to get to the root of the problem, instead, it turns into a blame game?!? It is not my fault they won't provide proper support for their remote employees! I ran test after test, even paying my internet provider to come over on my day off to check connections, just to prove it was NOT a router/internet issue on my end, even sending test results to the Customer Service Supervisor! Several of us tried to keep up with our trainer who needs coddled and reassured all the time, but I guess when you walk out on your training class bc your "frustrated," yes we are all wondering what the heck did we get ourselves into! We fell behind terribly bc of all the issues, not to mention over half the training class quit, most during class! So she skipped over several things that should've been addressed but she covers her a$$ by making us all sign a "checklist" stating she taught everything. I did so much "catching up" off the clock including submitting customer's refill requests to Cook County. My trainer knew, and was perfectly fine with my extra time spent off the clock. I continued to have IT issues, even promised on 3 separate occasions that a different laptop would be sent out to me immediately bc clearly mine had problems. Well, management got involved and said no, so I continued having IT issues and the IT department had no clue how to fix my problems other than to blame me, so ultimately my assignment ended with no explanation other than...IT could not resolve my computer problems. I could not speak to anyone in HR, bc there is NO HR! This company has a reputation, and it's not a good one! Just look at the reviews on any social media platform, that alone speaks volumes! I've included only 3 photos for reference. Due to HIPPA, I could not post my other screenshots that have names and other personal info. read more

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