BEWARE: Don't buy from this store unless they have it in inventory. Save More caters to repeat purchasers like contractors or designers. If you are a homeowner, they are happy to take your money, but their customer service falls off a cliff after that.
On September 8th I purchased a Blanco kitchen sink from them. At that time, I was told it would take 2 1/2-3 weeks to arrive from the factory. As I was having a new kitchen built, I allowed for an extra week for delivery and I informed my contractor to plan for the sink to arrive in 4 weeks. After 3 weeks, I called my contact at the store for an update. She told me my sink had missed the shipment but would be on the next shipment. I got the same message when I called the following week and the week after that. She and her Manager explained due to Covid, delays had been occurring with this manufacture. At this point, they were not able to give me any information as to when the sink would be shipped, never mind me receiving it. Frustrated with a lack of information I phoned Blanco directly. When I complained about the length of time I had been waiting, I learned from them that Save More hadn't ordered my sink until September 30th, 4 weeks after I ordered and paid in full for the sink. When I relayed that information to Save More's manager, I was given some vague response involving their ordering process. I ended up living for three weeks with a new kitchen without a sink and running water. Feeling continually mislead from the time of purchase and in the weeks to followed, I felt that Save More owed me something for the inconvenience. Bad enough that I had to ask, but the reply said it all about how they feel about an individual homeowner customer - a $50 discount on a $625 purchase that had been paid for two months earlier. To add further insult, I had to travel back to the store to process the discount. A day later, on November 5th, I finally took delivery of the sink. In fairness to the sales consultant and even this manger, it seems they don't have authority to make any decisions. The owner, who hides behind them controls things. While I understand that sometimes things don't go as planned and how the pandemic has adversely affected the distribution process, my issue with Save More is they mislead me. Had they told me at the time of purchase, the issues they were facing receiving product from this manufacture, I would have made a different purchasing decision. Had they been straight up with me in the weeks to follow, I could have made alternative arrangements so I wouldn't have had to live with a kitchen without running water. Save More took my money and clearly were not concerned about my needs as a consumer. read more