My friends love them but my family is 0 for 2. I went in at least 3 times trying to make sure I was…read moregetting the right mattress. My number 1 priority was I didn't want to end up sleeping in a bowl. A year later here I am sleeping in a bowl on top of some folded sheets to help fill the dip. My daughter went yesterday after I warned her of my experience. She told the salesman she wanted to see hybrids and cool tops. He showed her the cheapest mattress in the store with the comment of you can't afford it we can finance. What a condescending attitude. She did say she loved the service from Mattress Firm!

Daniel Martinez denied my $100 tip. refused to take it! thats says a lot about someone as a person…read more. go to Daniel , he is your guy he knows everything about everything when it comes to this business . he knows exactly what the customer needs

I am having terrible low back pain and 18w pregnant so can't to look for something more supportive…read more Juan was very helpful the first time when we came in wanting a purple mattress. He is super knowledgeable about all of the mattresses and their components. He was even more helpful the second time I came in wanting to exchange the purple for another mattress. Crossing my fingers this sealy is the one! I've bought all my mattresses from the firm and will continue to do so in the future! Thanks Juan!

Juan Ortega and team ensured I was taken care of from the moment I called in to even after I left…read morewith a new mattress. I was treated like family and was provided many options to customize the best sleep experience for myself. I couldn't be happier with Juan and team over at mattress firm. They do it right. Honest and trustworthy group!! Keep up the good work. Outstanding!

The owner and her employees give outstanding customer service. I received an excellent deal on my…read morebed. They even helped load the mattress and frame in my truck. I will be back.

Came in looking for a last minute mattress, and we left very happy and satisfied with their…read moreservice! She was extremely helpful and patient with us. I 100% recommend this store!

Store is going out of business so I was able to get a mattress for a great price. I stayed under my…read morebudget which was a plus. Mr. Robert was very helpful and answered all of my questions. Mattress is great so far, and my back pain has slowly decreased. Clearly it was time for a new mattress.

We had such a wonderful experience with Dominique Reed. He greeted us immediately and gave us…read moreexcellent descriptions of the Tempur-pedic vs. the Postur-pedic. The store was clean, organized & the sales team was so kind to our kids. This was our 1st time to purchase from Mattress One and we decided to go with the Serta Insight and we bought 2 twins (to make a king) for me and my husband. We got it during their Veterans sale for a great price! Dominique was very patient while we made our decision and we will definitely be coming back for beds for our boys. I highly recommend this store and ask for Dominique.

I cannot say enough about how helpful Jason Baum at this mattress firm location is. His science…read morebacked advice rooted in his education in Kinesiology and in-depth knowledge of mattresses was priceless. I did not feel rushed or pressured. I asked a lot of questions and he was patient, down to earth, and friendly throughout the entire process. I purchased the Stearns and Foster Reserve 17" Plush Euro Pillow Top Mattress and Tempur-Pedic Ergo Extend Base 10 months ago and could not be happier with it!!! This is the most comfortable mattress I have slept on in my entire life and was well worth the cost.

Jason was so amazing to me and my husband, super helpful. We walked in not knowing what we wanted…read moreand he was super patient with us!

Thank you again fellow Yelpers for recommending furniture, queen for a very necessary power lift…read morerecliner for my dear sweet mama, who has problems rising from a seated position. We all have seen it on TV: the elderly person being lifted out of their recliner with their remote control. If you have lower body or upper body weakness, standing up from that chair can be a challenge. Having independence is Important especially as we get older. and Furniture Queen has a solid selection and the customer service was available. a great price, good selection, and delivery that was on time the person setting up the chair was punctual and I will definitely use them in the future. Highly recommend.

On Wednesday morning 12/27/2023 I went in this store where two people were sitting at a desk. I'm…read morenot going to call them salespeople because me and my daughter walked in they looked at us never said good morning, never got up to assist us. We walked around in the store waiting for help of course that never happened. As we approached the door to leave they looked at us like we had a plaque and not even said good bye. We traveled from a neighboring state to furnish a home after we researched furniture stores in the area. That was humiliating. I know good help is hard to find at this day and age, but please find new help. NEVER TO RETURN!!!

10/10 experience thank you for your help Kay H you were so great. Kay went above and beyond for us…read morewe truly appreciate it. We will definitely be back because we were happy with our purchase and service.

Just like the previous reviews said Val was very helpful and she went the extra mile. I recently…read morehad a surgery and needed a new mattress. I made the mistake of getting a mattress that was more cost effective than meeting my needs. I soon started have back problems. I went to Mattress Firm and Val found me a bed that was just right and an adjustable base. When I had questions and some concerns about delivery she worked her magic and got things done and questions answered. Its right about what people say about customer service, I will definitely be coming back.

Went in just to browse and left with a mattress same day!…read more Ask for Terrance he was honest and knowledgeable when it came to the different mattress types. Wasn't overbearing as we looked around, and really made me feel valued. I got the brand wellsville in medium and it's amazing, also got the essential infused pillow and wow!! Buy this ASAP! For the mattress topper I got the higher end one and it doesn't sleep hot at all. Delivery was a large time window of 4-7 which was a little inconvenient but nonetheless it t was delivered as promised!

Definitely the place to go if your looking for hospitality and a good mattress. With the water…read morefountain and relaxing music in the background it was very difficult to stay awake while trying the different mattresses they had in display. I had the opportunity to try out their massage chairs and I definitely can say I NEED ONE!! As of now we are very happy with our mattress...awesome customer service

Well, we just took the plunge and ordered a full AS2H with foam and coils for our adult son. He had…read moreback surgery in 2014 and as of late has been suffering with some pain. His mattress we purchased in 2014 failed him after only a few years. With COVID we did NOT want to go and shop in store for a mattress. Nor did we want anyone coming in our home to set up the new mattress. We found Amerisleep on line as one of the 10 best mattresses. Amerisleep was cited as being good for spinal alignment. So, we decided to check into it. I chatted with BRANDEN in Texas. He was both very knowledgeable and informative. He asked various questions in his quest to provide us with the best possible recommendation for our son's needs. We are eagerly anticipating the arrival of the mattress and foundation. Branden assured us that he will be there if we have any questions or any problems. I was very impressed with his willingness to assist. I will write an update to my review once we get the mattress. For the time being, I am very IMPRESSED with the customer service we received. Again, thank you Branden!

Spoke on the phone with Chris after our attempt to purchase the mattress (AS3) online failed. Chris…read moreguided me through the process and was able to secure the mattress we chose. He was very patient and very thorough in his review of our needs and very transparent through the whole process. Great job and props to him