Knowledgeable staff! Helped me to save money on my hottub chemicals. It is now a year later and…read moretheir recommendations are still working!!

We purchased a hot tub from Lesley back in September of 2023. She and her staff have been amazing…read moreat helping us getting it up and running and supporting us through our first season with it. I don't have enough great things to say about Lesley as great customer service has been harder to come by these days and she has been the whole package! Thank you!!! We will definitely recommend Valley Pools and Spas and Andover!!

Customer service is pathetic, nobody ever does what they say they're going to do and nobody ever…read morecalls you to let you know what's going on. I would not buy a water balloon from these people.

From the owner: Midnight Sun Spas provides pools, saunas, spas &hot tubs, pool tables, & infrared pool heaters in…read moreMankato, MN.

Handrail. We purchased a handrail from Thatcher for the salt water hot tub. In less than 3 years…read morethe handrail broke because of rust. We were informed the warranty was no longer in effect. Hoping there might be some consideration for purchasing a new replacement - there was no offer and it was suggested we call the manfacture. The manfacture only interacts with dealers. Thatcher's response when asked about our options of purchasing another, better quality handrail - was "we don't have other options and don't sell many handrails". It was a frustating. We pruchased a handrail that fastened to the steps for $50 vs our Thatcher handrail that had a plate that slid under the tub for $300. Given our experience, the $50 is a better design for less $$$. Other Experiences. Our other experiences - purchase, install, maintenance have been good, no problems/concerns.

Thatcher installed a pool on my neighbor's lot and in the process encroached onto my property and…read moredestroyed my lawn adjacent to the neighbor. Thatcher didn't even contact me or request permission to encroach. Called them to tell them they were encroaching/trespassing and I was told I was supposed to be contacted before they started, and was told any encroachment damage would be repaired. What a way to do business! NOT!!!!!!!!

Our liner, made by Latham and installed by Performance Pool and Spa lasted about 1 year before we…read morenoticed that it was defective. I tried for years to get it replaced for free because it was defective. NOPE- wouldn't do it. Performance Pool and Spa won't even respond to the letter our attorney sent. DON'T use PPS, they won't stand behind their product!!! See all those very straight lines? Shift them over at the cut/creases and they make long straight lines across the entire pool but according to PPS and Latham that's not considered defective?!?!!

Price gouging at its finest! Expect to pay double what the cost for chemicals are. Get your water…read moretested and get the chemicals somewhere else. Such nonsense

I looked at 4 different brands of spas and found Hot Springs spa to be the best tub out there …read more No chemicals , just salt water. Sales people were very helpful

A wonderful family owned company who truly cares about their customers health and wellness.read more

My Toro snowblower would not start, called Bryan and he picked it up. He had it back in 2 days…read moreand it ran like a top! The cost was 30% less than another shop I called in Mankato.

From the owner: I enjoy working on small gas engines, having collected and worked on lawn tractors and equipment…read morefor many years, I decided to service and repair for others, I am your small, neighborhood mechanic who enjoys people and there machines. I promise fast turn around, lower prices, and will keep in touch with you as the repair is completed. So stop over at the shop or give me a call and share your engine story. If I can't fix , I can't charge you. Bryan Ebbenga I am old fashioned and accept cash or checks, and charge 1/2 of what the big shops in Mankato do,. Key words: small engine repair, service, lawn mower, garden tiller, garden tractor, zero-turn, oil change, blade sharpening, Cub Cadet, John Deere, Craftsman, Toro, MTD, Gravely, Dixon, Ex-Mark, generator, air compressor, lawn vac, chainsaw, Yardman, Husqavarna, Ariens, Case, Simplicity, Agco, Allis Chalmers and more.