I am extremely disappointed with my experience at Mount Airy Nissan. My vehicle, which is only 3 years old, suddenly began decelerating on the highway while I was driving to work, creating a very dangerous and stressful situation. We took the vehicle to this dealership, where we were charged $183 just for diagnostics. We were then told the issue was related to 3 recalls, which they supposedly repaired. Less than a week later, the exact same problem happened again -- my vehicle began decelerating on the highway. We returned the vehicle, and this time they replaced another part and charged us an additional $500. However, the SAME DAY we picked it up, the vehicle did the exact same thing again. Because we were out of town when it happened again, we had to take it to a different Nissan dealership. That dealership was finally able to correctly diagnose and repair the actual issue, but it cost us another $1,200. What is most frustrating is that we already paid for diagnostics at Mount Airy Nissan. If the vehicle was properly diagnosed the first time, why was the real issue repeatedly missed? This entire experience was extremely distressing, time-consuming, expensive, and potentially dangerous. While the staff was polite, the repeated misdiagnosis and unnecessary costs left us with very little confidence in the service department. read more

We had not intended to purchase a car but our son got rear ended so off to the dealership we had to go. This was not our first stop. We actually went to another dealership in Greensboro and had a very unpleasant experience. It wasn't about negotiating on the car it was about the other dealership, making us feel like they really didn't care about us or care that we were there. So we left frustrated and drove 40 miles to Mount Airy to this dealership to look at this car. I wasn't in the best of moods, so it was an uphill battle for this Dealership from the start. I have to say the sales person that met us was one of the most pleasant car sales people I have ever dealt with. Very down to earth very attentive, very personable. When we arrived, he came out to greet us and we were given ample time to look at the vehicle, walk around it and check everything in it without any pressure. We took a test drive and he was attentive during the test drive, and wasn't on his phone or texting like the other salesman from earlier in the morning. Dealing with him during negotiations, as well as the general manager, and the finance person were again, easy, smooth, pleasant, and no pressure. I began to wonder if I was actually in a car dealership. Lol. Here's where they've earned our business. They were having the car cleaned and gassed up before we picked it up and the gentleman unfortunately ran over a screw. Flat tire! It was late on a Saturday and there was no one to patch the tire so we were going to have to drive home and back 40 miles each way to pick up the car. They actually had the car delivered to us two days later when the tire could get patched due to the holiday weekend and we did not have to go back and pick up the car. That to me is customer service and turned what could've been a really bad ending to this deal and turned it into an extraordinarily well done customer service moment. I do believe as my husband and I have to look for another car anytime in the near future, we are going to give these folks the first opportunity at our business, even though they are not the closest dealership because we truly had one of the best experiences in a car dealership we've ever had in our 31 years of marriage. Coming from me that really says some thing because honestly, I would rather get a colonoscopy then buy a car. L O L. Funny but kind of almost true. Thank you Simmons Nissan. read more

Took in for transmission diagnosis. Been 2 days and no one will even answer the phone nor did anyone say they needed to keep my car nor called to tell me.No answers on anything.I will never go back. Only to get my car and take it somewhere else. Worst service dept customer service ever. read more

Just wanting to remind everyone that this dealership still stinks and I wouldn't even give them a time of day. Take your business eslewhere and you'll thank me later. read more

I purchased a 2023 Kicks in Oct. 23. I experienced heating & A/C issues. I made an appointment, delivered the car, and a few hours later returned for the diagnosis. They had to order parts and they called me in a few days that the part was in. I made an appointment and delivered the car on that day. I was told it would take 10 hours to complete the repair. 2 days go by and no call. On the 3rd day I called and was told there was an issue and to come by at 5:30 on the 4th day. I arrived on time, and saw that my car dash was still in the floor. They gave me a courtesy car. About 1 month passes and I had not heard from them, so I called and they told me that they were waiting on another part. Another month passes and they call and assured me that everything was fixed and that all the instrumentation was working. An employee delivered the car and when I checked the radio, only static. I sent it back. 3 weeks later I get a call and was told they were waiting on a wiring harness. Another week passes, and I get the call the car was done. After 3 months and 1 day, Anthony delivers the car and apologies for the delay. There was almost no communication as to the status of my car, and upon completion, I had made arrangements for delivery, and 2 hours later, someone called and said I could come and pick up my car. It appears that there is a serious infrastructure issue: lack of trained technicians, lack of internal communication, and appearance of no desire for this business to succeed. I will never buy or send my car to this dealership. 3 months and 1 day to do a 10 hour repair and then have issues upon delivery is very poor business. read more

I am disappointed in their dishonest tactic of recommending repairs not needed on cars customers bring in for normal service. I have twice brought my truck in for oil change service and have been told a drive belt, air filter, or windshield wipers need replaced. I declined those services and then personally checked or had the vehicle checked professionally by a third party and been told no replacement was necessary. On Monday it was wiper blades were ripped and wouldn't pass state inspection. Not the case at all, perfect condition, and passed state inspection an hour later elsewhere. Same trip, they said the engine air filter was dirty. Obviously they didn't really check my truck because I had replaced the filter personally the week before. read more

July this year we bought used Nissan Pathfinder. As we live in Greenville, i was communicating with sales, making sure there is nothing wrong with the vehicle, before we make our way to Mt. Airy, it was confirmed vehicle is in great shape no issues. Upon arrival all went smoothly until we found out 3 of the door locks are not working. We agreed It will be fixed by Greenville Nissan dealership, but they fixed only 1 door, because thats all Simmons Nissan ordered! Although Tim from Simmons Nissan sales confirmed originally and communicated to me all door will be fixed. After multiple communications, Simmons Nissan just screwed us up and never took care of the door. Their service and sales are incompetent and will just rip you of money. read more

They have always been great to work with. This is my third Nissan and Simmons Nissan has always serviced my cars. I would not take my car anywhere else. read more

Horrible experience! After going rounds with their salesman, Tim Hazelwood, I finally purchased the vehicle. Got it home and my husband noticed that 3 of the 4 tires were all different brands. I took it back the next morning to try and solve the issue only for Tim to tell me, "I should've noticed it yesterday" as he laughed and walked away. Long story short, I ended up getting my original car back and left this one at the dealership. I recommend you keep driving past this dealership unless you're okay with rude behavior and mediocre cars. read more

We've purchased cars from Simmons Nissan several times. Everyone and yes I mean everyone that works there from sales to service are extremely friendly and helpful. They have managed to make buying a car as painless as possible. Every time I take my vehicle to be serviced I am always greeted as if I'm a long time friend. I tell everyone from friends, family and my business clientele that's looking to buy their first or next car to check out Simmons Nissan. You won't be disappointed. read more

I requested an 'internet price' on a used car I was thinking of looking at. The 'request' said the price would be emailed to me, and I added in comments NOT to call me, to be sure to email. That day I received 2 phone calls from them. I never did get a price on the car I was looking at. I bought my new car the next day, somewhere else. Since then I have been harassed with emails asking me to come in to see them, even though I told them to leave me alone, I had already purchased my new car. And now today I received 2 phone calls asking me to come in to see them about my new car. WHAT DON"T THESE IDIOTS UNDERSTAND? I don't like the way they try to manipulate potential buyers and I would NEVER do business with them. And this email and phone harassment will stop or I'll file a complaint with BBB. read more

If I could give a rating less than a star, I would. The salesman, Duane, got so angry when I told him I couldn't afford the payment he offered that he literally was shaking and twitching. Then he became a total douch canoe when he figured out I wasn't going to be manipulated into buying the car at his outrageous payment plan. They need better salesmen and maybe anger management classes. Definitely taking my $ elsewhere. read more