I see they are Re-opened. Closing and re-opening is usually a trick of shady businesses. IJS. Look this biz up online, bbb etc for complaints if you are considering. read more

Scentmatchers - Double the stink! YUM! NOTTTTTTT! - Cosmetics & Beauty Supply Near Me

Save your money and don't purchase from here. I should've known better based on all of the other negative reviews I've seen about this company online. I ordered a fragrance from this company and it was never delivered to me. I reached out and they basically have refused to help in providing a refund, re-shipping the fragrance, And even filing a claim with the carrier that they claim they used. I have been going back-and-forth with them for over a month now with no resolution. I advise everyone to stay away from this terrible business. read more

My wife tried to have this company reproduce one of my favorite scents, and unfortunately it doesn't smell even remotely like anything a person would put on their body. Smells much more like something you'd clean your floors with. read more

Match smells nothing like what I sent in. Now I'm out of the original. It isn't made anymore. Trying to decide if I should let them try a second time. The first one smelled nothing like sample I sent to them. read more

These are scammers!!! Scentmatchers is also affiliated with FragranceRevival...same company. I received my perfume 3 weeks after ordering and was so disappointed. The scent I ordered: "The Charmer Oiseau" by Anthropology... smelled horrible like an old lady perfume. I emailed the company 3 different times and never heard back, I called the company several times and left messages - never heard back. I contacted them on Instagram/facebook and someone messaged me back on FB. I explained the reason I was returning the product and then never heard back again. I returned the perfumes to: Brilliant Enterprises 9892 Alba Highway Elmira, MI 49730 (I spent $16 on shipping to return the perfumes and even added a sample of the original perfume -I still have a little left from my original bottle.) They never refunding my money and I'm out $149.98 (for 2 bottles of Fragrance -plus shipping.) Ugh I hate being ripped off! read more

Scentmatchers - Scentmatchers and Fragrance Revival are the same company. I couldn't find any complains under Fragrance Revival that's why I ordered. - Cosmetics & Beauty Supply Near Me

Stay away from this company. I took the trouble to send them a sample. They never came back to me. They are not worth a star ! TOTAL SCAM. read more

Perfume did not smell ANYTHING like the original. Waste of $65. Was very disappointed read more

Scentmatchers - Cosmetics & Beauty Supply Near Me

DO NOT BUY FROM SCENTMATCHERS!!! I have been sparingly using the last bottle of my favorite fragrance because it is discontinued. When I saw the ad for Scentmatchers, and then saw the perfume listed on its list, I was so excited. Then... I received the package. Before I even opened it fully, I could smell that it was NOTHING like the scent I wanted. NOT EVEN CLOSE. It smelled like strong alcohol or something. So gross. I emailed the company asking them to check that I was mailed the correct product, because what I received is not even close to what I ordered. This is the response I received... "Hello Sarah, Greetings from Scentmatchers! We are very sorry that our reproduction of Promesse by Cacharel fragrance did not live up to your expectations, our scent experts did their best. We strive to satisfy our customers and sometimes fail. Unfortunately we do not offer refund or remake option as per our policy below: We cannot re-use the fragrance for health and sanitary reasons, therefore we cannot accept returns for refund on our fragrances for any reason. Please understand that by ordering you will likely be able to get your favorite fragrance again, but if you are not happy a refund is not available. Again we are very sorry for any disappointment we have caused. Thank you for being our customer. Pravin scentmatchers.com Brilliant Enterprises LLC" They are complete SCAMMERS. Do NOT spend your money. read more

I wonder who wrote the positive reviews of this company since my experience was nothing like theirs at all. The bottle full of liquid arrived and when I opened it, I was made fully aware that I had been "HAD" by these people. It smells like chemicals and gave me an instant headache. I fell for the small business ploy. Who knows if that is even true. Please do not throw your money away. read more

Total rip off. They cannot match scents. I ordered the Dazzling Gold, and while it came fast , it smelled absolutely nothing like the original. It was very heavy, floral and even smelled like incense. And they don't give any refunds. Don't buy from them. read more

For almost 25 years I have never used any other cologne but CASUAL FRIDAY by Escada. However, the manufacturer has discontinued the products so I was delighted to find ScentMatchers.com. I ordered a "match." It came today and it was SO FAR OFF THE MARK...: HERE'S WHAT I WROTE TO THEM: I just opened the box from you and was so excited that I immediately sprayed myself with the cologne. IT SMELLS NOTHING LIKE "CASURAL FRIDAY"! It is SO sweet, nauseating and vile, I had to change my shirt! There was no literature in the box so I don't know what the actual scent is. I will return it to you tomorrow so that I can get a refund on my cc. HERE'S WHAT THEY SAID IN RETURN: Greetings from Scentmatchers! Here is our return policy as posted on our website: We cannot accept a return for refund because the creation we make you cannot be resold for health and sanitary reasons, we will try everything we can to make you happy. This includes sending up to 3 more full size 3.4 ounce scent revisions completely free of charge. You never have to return anything. We are very sorry if our reproduction did not completely live up to your expectations. Our scent experts gave it their best shot and sometimes people like the duplications, while others do not. We would like to offer a couple of options to rectify this issue. 1. We will try again to reproduce the fragrance to your liking. If you have a sample we can mail you a sample kit with free return shipping so that you can send us your sample and we can go from that. It's possible your sample is different from the one we may have used. Alternatively you can give us written instruction or guidance as to what you feel the scent is missing. 2. We can send you a different fragrance of your choosing, any fragrance you like, and we'll send it completely free of charge. Please let us know which option is okay with you, and we'll proceed accordingly. No matter which option you choose, you can keep the product(s) and don't need to return it back. We don't want you to go through the hassle of returning the order and we want you to accept it as our thank you for giving us a chance. By responding to this email, please let us know how we may further assist you. Pravin I REPLIED: I strongly doubt given this foul stench that you have made any effort to replicate CASUAL FRIDAY. I also doubt that you are capable of doing CASUAL FRIDAY justice. I LITERALLY STANK so bad that I had to take a shower! With your permission I will just throw this bottle into the garbage. I've never used any other scent so whatever skunk urine you have to replace with - shove it! This has left me with far more than a bad taste in my mouth -- especially since you have cheated me out of a substantial amount of money. NOW THAT I'VE BEEN SCREWED OVER BY SCENTMATCHERS I HAVE A QUESTION: If Scentmatchers gave me permission to throw it away, why couldn't I send it back to them so that they can see what they did wrong and then THEY can throw it away and issue a refund? read more

I ordered the Herbal Essence shampoo scent which I loved as a teen. What they sent was pretty far off from the original. I know because I still have a bottle of genuine Herbal Essence shampoo. They allowed me to send them a sample from my shampoo bottle and the second time around the scent was much closer. I suppose there is never going to be a perfect match of shampoo as a cologne because of different viscosity, applications, ingredients, etc. but it's much closer than the first perfume they sent. I'm satisfied. read more

Scentmatchers - Herbal Essence Shampoo - Cosmetics & Beauty Supply Near Me

The Scentmatchers website says this about customer service inquiries..."Most emails are answered within 1 hour. All emails are answered within 24hours. 7 days a week, including Holidays." I sent an email mid-morning on a Monday that said that what they sent me is not a match. It is now Thursday, three days later, and I have not heard a word. I resent it three hours ago and then an hour ago from their website and have not heard a word. At this moment I am feeling like I am the victim of an internet scam by Scentmatchers. Hope they make this right!! Btw... the scent was far from a match and gave me a head ache so future packages (yes, I am still hopeful they will make this right.) from them in the house to avoid having another headache. The package is out in the garage waiting for return instructions. Update: Finally, heard from them. They tried again. This time they diluted the mix so the scent was not as strong, but it was nothing like the scent I asked them to match. Not going to try again. My best advice is that if you have a whisp of the scent you want them to match and can send that whisp to them, they can probably match it. Asking them to match a scent memory is much harder and is much less likely to be successful. read more

Their perfume did not smell at all like that which I requested. They have ignored my request for a refund. I am warning everyone to avoid this shoddy business. read more

I ordered the scent 'Joshua Tree' Pure-Fume by Aveda (dupe!) and was eagerly awaiting it. I just got it. I must say my first impression is, "WOW!" They really captured the essence of this unusual boutique scent!! I expected a lot and I have very discriminating nostrils! This scent wasn't an easy one to capture. It's green, it's floral, it's spicy, it's citrus. It's salon, it's pasture. It's not too much of anything and it's everything. It's 2001-the year my son was born. There's nothing like that smell. It's today, it's tomorrow. It's yesterday.. I am so surprised by this scent. Reluctantly surprised. I thought I'd have to send it back for a do-over. Instead..I sit here puzzled and enamored. Perhaps I can't rate this a 5 because I'm in awe? In disbelief? I turn back the clock 17 years with 3 spritzes. As it dries down it feels more at home. I am walking through a garden after a blow-out and massage. I am 17 years lighter.. read more

The service with Scentmatchers was very good and they kept me apprised of the progress. I wanted a copy of Sentiment by Escada which has been discontinued for some time. The good: I love the scent they created, it is very nice and I will be ordering some more bottles of it. The bad: While it is very nice - it does not come close to Sentiment by Escada. I still have about 12 bottles of it and tried it side by side - it is a very different scent than Sentiment by Escada. The one they created has notes of the original but there is no way you would mistake one for the other. I will be ordering more of the scent they created though in the next few days. read more

Total scam. Do your homework and read the reviews on every site you can find. They promise to match a scent - but, they don't. Not even close. This is a complete fraud. Look into all of the businesses owned by Angela Lynn Schultz and Adam Lawrence Schultz. You will see this is a pattern. And they are making a fortune committing this fraud. Owning and showing horses is expensive, but they seem to do just fine with trips around the world, etc. Forty acres of land and an 8100 square foot house with 8 bedrooms and 6 bathrooms - all on a lineman's salary. Next letter for the Michigan Attorney General and Form 3949-A to the IRS. read more

I am utterly ashamed I fell for such a scam! I saw many good reviews on a Facebook ad and thought I'd give it a try. However, I should know by now that if something sounds too good to be true, it probably is. First and foremost, buyer beware that if you don't like what you get you're stuck with it. And even though every department store I've ever encountered will accept returned perfumes, this company says that for "health and sanitary reasons" they will not. Which basically means "we're giving ourselves a pass to send you whatever we want and if it sucks you're stuck with it, Sucker." It's me, I'm Sucker. I was looking for a copycat of a perfume from the early 2000s. It was a light, floral scent called Frolic by Origins. Google it, lots of descriptions of what it SHOULD smell like. Even having zero fragrance experience ever, I know that means there shouldn't be a heavy musk smell. Or, ya know, ANY musk smell for that matter. And yet here I sit with a perfume so heavy that my dead 100+ year old grandmother would LOVE. I asked my coworker what she thought it smelled like and she immediately said "Something my mom wore in the 80/90's...Charlie maybe?" Which was my exact impression as well. If you've ever smelled that, you know it's nowhere near a "light, floral" fragrance. I feel like if they don't know what they're getting into with a scent, the best way to keep a customer happy would be to reach out and ensure they know what you're looking for. My utter excitement over this has turned into a nightmare as their quick response of "No refunds" made me sick to my stomach. After reading all of the outdated reviews that were good, it's now my personal mission to ensure people know the truth and don't end up like me! read more

AMAZING job on the cologne I chose, they sent my one and it wasn't quite what I remembered, I told them what I remember it being more like and they sent me a NEW bottle that was SPOT ON! Fantastic customer service, THEY WANT YOU HAPPY. They are so friendly and kind and they are very deserving of 6 Stars! Too bad their are only 5 :P Great company and fantastic service! I will be buying from them again! read more

After receiving my initial bottle which smelled different from the original fragrance. I contacted the co. and they happily mailed me a kit (you spray a little of the original fragrance in a small vile and return it with a prepaid postage stamp). The new remix of my sample was exactly what I sent them. I am very pleased and will definitely use them again. (The first spray is now used as a room deodorizer). Regarding customer service, I had no issues with them, they returned my e-mail within a couple of days and when I followed up they also responded within a timely manner. They delivered on what they promised! read more

Thank you just received my 2nd bottle today. The scent is very very close to the original I really like it. Will reorder when my supply starts to run low.  Thanks again for a great product. Product delivery longer than expected from order date. Support was helpful in keeping up to date on progress. Chris read more

Total scam! Excitedly purchased a copy of a discontinued fragrance I wore while my husband and I were dating and received a scent so far off the mark (I have the original bottle for comparison), that I wonder if they're just sending off perfumes at random. When I reached out to the company for assistance I received an email saying, in summary, sorry you're disappointed, sometimes we fail. No offer of resolution or correction whatsoever. Based on the volume of negative reviews this is a clear pattern and I'm pursuing a full refund via my credit card company. read more

I'm kind of in shock. I see that they are a small business, so I guess I was expecting better customer service? I ordered two scents...one of them was the wrong scent and the other was in the wrong bottle. When I wrote them to say that there had been a mix up, they said for health reasons, they could not refund or redo my scent. This is laughable and I truly hope they begin to have some competition because it seems like they are relying on being the only game in town. Save your money. read more

I scentmasters I ordered TABU -- it is wonderful! I want to order Evening In Paris next. One thing, and this probably isn't about them-- I got Cotillion (classic Avon). Yesterday --- One spray -- just one spray --- ACHOO ! ACHOO! ACHOO! . I must have a little allergy to something in that particular blend. It can happen. But I still like it read more

Awful. Don't bother - they missed the scent so badly I honestly feel like I've been punked. I see based on other reviews that this is typical of them, sadly. Don't waste your money like we did!! read more

Absolutely horrible. I bought a large bottle and an extra bottle that were supposed to match Benton. What they sent me matched only in the sense (scents!?) that there were two bottles. They could have filled it with household ingredients, added some vinegar and peas, and been closer. This did not match at all. I mean, it was like shooting for the moon and hitting your head on your car door on the way out to the launchpad. Not even close. I contacted them, but of course they respond with the same old cookie-cutter reply they gave everyone here. "It's very difficult." Really? If I am to recreate a 1932 Bugatti and end up buying a red wagon from Home Depot and calling it a day, it is NOT so difficult and definitely NOT worth $80. If they had as much confidence in their ability as they say they do BEFORE you buy, they would offer a refund. I'm disgusted with what they sent me. Ridiculous. I should just send it back to them so they can learn. DO NOT buy from this place, unless you have not a care in the world that you will smell like combination of snails, battery acid and a wet dog. Actually, I would have settled for that scent. read more

What a genius idea! They replicate discontinued fragrance, you name it yourself, no harm done and everyone is happy. They won't replicate anything that is current. Great business ethics too! Smells exactly as the fragrance I wanted. Took about over a week, but hey they have to make it for you! Not expensive and I am impressed! Will order again! read more

There is NO way these 5 star reviews are real. NO way. I ordered from this company and I had a bottle of the perfume I asked them to duplicate here when the replica showed up. NOTHING even remotely similar. Its a hassle to send it back. They are angry when you need to do so. BUT- A bottle with my name on it was kind of cool. Not worth 59$ though. SO whatever you are looking for- Go somewhere else. read more

I was so excited to receive the replica of a discontinued fragrance from Shalimar initial. I waited several weeks and was so disappointed it wasn't even close, very harsh strong smelling fragrance. The only thing that was even close was the dry down. I asked for them to retry they said no! No refund! I was out almost $80 for a scent not even close and very harsh. Very disappointed I can not recommend at all! read more

BUYER BEWARE!! Total Frauds HERE! They never matched my scent in fact they ignored my emails even after I reported the second shipment damaged from excessive leaking. On top of that there was no spray nozzle or cap on the bottle (when in fact there was a spray nozzle and cap on the first shipment) They claim there perfumes are made that way. Not True! Secondly, their scent is NOTHING like the fragrance I wanted. It came back not even close. read more

I would give them a negative 10 if I could, total scam artists. I received in the mail a $81 bottle of 99 cents rubbing alcohol. Someone should report these people to the AG officer in MI. They are scam artists and frauds. They conveniently shut down their website on Christmas day stating they are no longer accepting orders and no refunds will be given. KARMA is a bitch people and I hope yours comes back twenty fold. Hard working people gave you money to give them a product, a product you lied and deceived the public with. Not sure who wrote all those 5 star reviews but they have to live with themselves also knowing they duped the American public. YOU ARE HORRIBLE PEOPLE read more

Total rip off!! If I could give 0 stars, I would. Not only did their perfume smell NOTHING like the one I wanted, it is so strong and pervasive that it makes me nauseated. At least if it smelled decent, I would use it. But frankly, it's unusable! Please don't waste your money. read more

JUST DON'T. YUCK!!! They claim to be able to match any scent and if they can't, they will let you know & not charge you. Oh, but they WILL charge you and automatically send you a bottle of some horrible "scent". And the BBB? They will "resolve" your case without your say-so. read more