Don is the reason people despise car salesman. Bought a 2018 Jeep Wrangler Sahara edition from him…read moreand my first look and test drive was in a heavy rain. After taking delivery I noticed multiple paint bubbles in many places. These were not visible because of the rain. Don never once mentioned them. I called several body shops and found out that was very common with that year because Jeep used aluminum for the doors. The cost to replace the doors was $6,000. Don shuddered at that and had "his people" look at it. They relayed they could re-spray the affected areas but eventually the bubbles would return. This problem became irrelevant because the Jeep broke down twice in two weeks. As in, dead. As in, having it towed to the garage he uses in Bridgeport. Cutting to the end of this awful experience, he ended up taking back the 2018 (which had major engine problems and was in the shop for weeks) and finding me a 2021 Wrangler Willys edition. He said it had 20,000 miles on it. When I arrived to look at it had 27,000 miles on it. It also had mud terrain tires on it which were extremely loud. I had a set of 20 inch wheels and tires I had intended on putting on in the summer, but asked if he'd have them swapped out. His response was, "why don't you just let me put leather in it (interior) and keep the wheels and tires that are on it?" 1. The 20 inch wheel and tire set were far more expensive than the leather seat covers he offered. 2. Not swapping out the tires totally defeats the purpose of why I wanted to change them. The point being is that the 20's looked extra sharp on the Sahara edition and he was trying desperately to keep them to build value on what would be a hard sell in the future. That is Don in a nutshell. Always looking to get over, take advantage, do whatever he can to spend as little as possible to fix the problem while trying to get as much money out of you as he can. Further proof: During the three week period it took to fix the situation I was given three loaner vehicles. All of them were filthy, with the last one smelling so bad I had to roll the windows down on the way home and get an air freshener in order to drive it. It took ten days to find the 2021 Wrangler and would have taken more had I not called him repeatedly to ask what was going on. For this he got angry and told me "he was working on it." Translation: He needs to find another one that is more expensive to get more money out of the deal. Which is exactly what he did. The 2021 he sold me was financed at $48,500. It wasn't until later that I realized that he had ME pay the taxes on BOTH vehicles. Keep in mind this was after I threatened to sue because it was obvious it was taking so long to find the next Jeep, to which he became enraged and blamed me for not being patient enough (?!) and told me the name of his attorney. So after questioning the high price of a three year old Jeep, he responded with "nothing holds its value more than a Jeep Wrangler" and "come back in a couple years and we'll find you something else." Then he closed his doors PERMANENTLY. Knowing the more miles I put on the 2021 the more it depreciated I reluctantly traded it in to a dealership and was ten grand upside down leaving me with the highest payment I've had and will ever have in my life. I will admit that I had bought a 2004 Jeep Grand Cherokee from Don ten years prior and after two months the entire transmission failed. He covered the cost of replacement, and that's what brought me back. He got over on me, I'll admit that. High pressure, shady vehicles, terrible response to the problems HE caused and as others have mentioned in their revues his flying into a rage when questioned or forced to work on YOUR timetable. Don is a large man and thinks he can bully and intimidate people and when that doesn't work he plays the victim while doing the absolute minimum to fix the problem. He is the definition of "shady car salesman" and I'm not surprised to see so many similar reviews. But I also believe in karma, and boy, when it comes back to him all bad things will be justified.

5/20/23 - Don agreed that I put a refundable deposit hold on a car. Don told me it was $500 but…read morecharge me $520. 5/24/23 - went to look at car and was not in the conditions Don advertised and said over the phone. Don told me car has no rust or mechanical issues. Rust everywhere underneath the car, oil pan and head gaskets leaking oil. Don still pressured me to buy and assure the car is fine even though its leaking oil and pretty rusty underneath. I did not purchase and requested my deposit. Call, text and email with no response. Don Kerride is ignoring me and took my refundable deposit of $520.

Don't use their pickup/ drop-off when getting service done. Gave them the location of my…read moregirlfriends work and her name as they needed to see her for the keys. They couldn't find her building, and called me 3 times for assistance. Big sign at the road, signs on doors stating which office was hers. Said they went in and asked for me, when they were supposed to ask for her, but she says they never came in her office. When they finally did arrive, the pickup guy was very rude, and caused a scene with security. When they came to drop it off, they didn't even go in the building, just gave the keys and receipt to the security guard. No reason for anyone to see what we paid to have our vehicle serviced. They also didn't return our lugnut key or the spares we had. I have taken it in personally for service and collision work, and didn't have these issues.

THIS PLACE IS SEXIST, SELLING THE CAR TO A MAN OVER ME WHEN I HAD THE CASH & THE APPOINTMENT!!…read moreAVOID THIS BUSINESS IF YOU'RE A YOUNG WOMAN LOOKING FOR A GREAT CAR. THEY'LL SELL IT TO A MAN AND SCREW YOU OVER 2 MINUTES BEFORE YOU ARRIVE!! I had an appointment for 4 days. I'm on my way to my appointment and they texted me and asked if I was coming still, I was downtown frankenmuth. When I arrived the manager corby told me they pulled the car out front for me, yet he let someone test drive it "he just pulled off the lot" is what I was told as soon as I got there. They begged me to wait, then he came back and bought it! I had the money for the car IN CASH!!! WHATS THE POINT OF AN APPOINTMENT IF YOU'RE GOING TO SELL IT OUT FROM UNDER ME? I'm very upset, no I don't want to look at a different car, thanks for asking. I won't be doing business with you ever because of this experience. Edit to update they've called me 3 times telling me the car was mine just come in and talk to them and each time I returned the calls it was unanswered. Since I don't have a car right now, my husband works and my brother in law has to drive over an hour to get me to the dealership, you would think they'd answer my call. I wrote them an email and now the car has been sold. This dealership sucks lol do not do business with them!!! Tim, Corby, Lisa all of you suck for the way you've continued to screwed me over.

My wife and I were traveling and noticed a noise as we drove our Ford Escape. Luckily, we were…read morewithin five miles of LaFontaine Ford of Birch Run, MI. Ben Weirauch, a Service Advisor, immediately greeted us and told us what was wrong. He said he would get it into the service area right away and get it fixed. Within fifteen minutes, our car was fixed, washed (yes, washed!) and no charge...there were a couple pins he needed to replace, and we were on our way. We have NEVER received this type of exemplary customer service anywhere. Ben was professional, pleasant, knowledgeable and should be commended for his outstanding service for us today. Many thanks! Steve and Sally Hacker

I'm repeating a review that I posted on Google because it's too lengthy to retype…read more Our car was picked up for service on April 2nd and we didn't get it back until April 7th. They gave us a loaner and we were locked out of it on a Saturday morning, called the dealership and they said that if we could get there by 4:00 pm we could pick up a duplicate key. We live in Grand Haven and we were in Holland. I called AAA and waited in pouring rain until we finally we got it opened. When they picked up our car I gave the driver a list of items that I wanted done. Check the alignment, rotate and balance the tires, change the wiper blades, and find out why the touch screen flips upside down and backwards( i sent them pictures of the screen since it only happens once and awhile) and why when I try to change radio stations the presets on the screen goes completely end of the presets. When tbe vehicle was completed they said the touch screen was "NORMAL". I complained. After I told Soloman that it wasn't normal he told me to call my friends at Ford then and ask them what was wrong. To save time I got the car back after paying $525. I checked the touch screen and no difference. So since I worked in Ford Powertrain design and development I DID call Lincoln and was told that there was a TSB being issued for both of my touch screen complaints and I was given the number. Two days after that I got a notice from Lincoln saying that as soon as they identified a fix they would called the vehicles affected in for repair. I guess it wasn't normal --was it?? Then two days ago. I got suspicious about the other work They had done and checked the oil two days ago and found that the crankcase oil had been overfilled. The oil level was about 3/4" obove maximum fill on the dipstick. I took it to my closest Ford dealer and had them change the oil again. I guess they think I like paying twice for something they should do right the first time. My gosh changing oil is mechanics 101. Lastly i checked my tires and when they rotated them they never readjusted the air pressure. There was 38 psi in the rear tires and 42 psi. In the front, just the opposite of what they should be. Obviously they rotated tires front to back and never readjusted the pressures. I fixed that myself. La Fontaine really ought to close the service department doors. When we bought the car it needed service work done and we had trouble getting a hild of anyone until I went there in person. Thy said they had just bought the dealership vand the service department was in somewhatr of a disarray. It's two years later and they still tried to give me the same excuse. I 'm even considering getting rid of the Aviator because I can't get good service from them and the nearest alternative dealer is in Kalamazoo. Buy somewhere else. The so called owner answered my Google review saying that they were aleays trying to improve and to call or email the Service Manager. See the result below. Update: the response to this post from the "owner" was bogus. I called the phone number 4 times and I got a message that the phone number was incorrectly dialed and could not be completed. I sent an email to the address given and got no response. They are not interested in satisfying anyone. My opinion: Don't buy from these people because they appear to be incapable of servicing what they sell and appear to be unwilling to make it right.

If I could give them a 10 star rating, I would. My tire blew out and Jeff from Champion Auto of…read moreBridgeport came to my rescue. He was professional, knowledgeable and went above and beyond to get my car to the lot and had the tires placed on order that day. The wonderful staff even gave me a ride to a hotel in Frankenmuth where I could be safe and comfortable while the receipt and installation of the tires took place. Teri was welcoming, gracious and went above and beyond to arrange for the delivery and see that I was well taken care of. They are a great team and very courteous and efficient! Thank you so much, Champion Auto of Bridgeport!

I will never bring another vehicle back here. I was treated like a moron. It doesn't have code What…read moredo you want me to do? It took the 4th automotive place and a tow truck driver to finally fix my problem.