Buyer and Customer Beware!…read more Recently I noticed my app was not working to arm and disarm my alarm. After calling Rampart, they said "yes currently our services are offline". Then I asked if that meant we would not be covered by monitoring for fire or burglary. They said "yes, that's correct". I was completely flabbergasted. Three large issues for me: - They never notified their clients the monitoring service was offline. My first issue was at 9PM the night before I called. When I called Rampart around 9AM the next day, the guy on the phone said: "Oh yeah it's down, but it hasn't been down that long". To which I replied "yes it has, my home has been unprotected for 12+ hours". - After researching the app communications, I quickly was able to determine the IP address involved was from BOLIVIA. The IP was registered to "Bulgaria Sofiya Residence Control" - Why on planet Earth would I want my home secured through a server in Bolivia which is now down? That IP address was 212.73.143.204. - The monthly service fee they charge is much higher than the service we received. The monitoring service was the cheapest available, likely turning $20-25/mo in profit for adding absolutely zero value. They use a third-party service called "m2mservices" which is hosted on a server in Bolivia. https://m2mservices.com/ The device is the cheapest available and the service, being outside of the US, is most likely also the cheapest possible. After calling back, they had zero problems refunding our entire charge.. which is too bad... we were a customer for over eight years without a miss in payment. Stay away, the company doesn't care if your home is protected, or at least not enough to tell you about it.

Very responsive, they have done upgrades to our system that we have had for more than 25 years. We…read moreadded cell coverage so we no longer needed a land line. And their montering service is less than the 'big' guy out there. We would highly recommend Rampart!

I canceled in May I moved last June and told them then I was moving. I talked to them in July and…read moresaid they charged me then again in August they took another monthly then Again September. They won't stop billing me!

From the owner: Vivint brings peace of mind with reliable smart home security, effortless home management, and 24/7…read moresupport from real people. We keep you connected and secure, and we simplify your life--every moment, every day.

Quick, efficient, knew what he was doing. Came at the exact…read moreappointment time. Fair price... I would use him again

We recently moved to the area and had been without internet for 2 weeks. We finally received…read moreservice and I called The WireMan (Henry) to see when he was available based upon the Yelp reviews. He had an opening in the afternoon, came in, set it up and we finally have TV! They were very polite and knowledgeable and finished everything up quickly.

I will never use these guys again. I have used them in 2 residences for over 13 years. I PAID…read morefor all the equipment and cameras (not them)....was charged around $50/month.....in the last property i was only there around 2 years (moved) and they had me pay a cancellation fee as they had me sign a 3 year agreement (which i don't understand as they did NOT front me any equipment...I paid for it).....so why a minimum of 3 years....you'd think they would waive the cancellation fee given the 13 year relationship. Further, why 3 year contracts when they don't pay for the equipment...they charge the customer up front.

This review has been edited:…read more I am editing this review and changing my rating from 2 to 5. Why? Because of the customer service I received after posting this review. I got a call from Neil whose father started the business 30 years ago. He apologized and asked for details. I told him I appreciated the call and would amend my review. He said that was necessary as that is the point of reviews and they messed up. In our conversation, I mentioned that ADT was not scheduled for another week when I am back in town. He asked if he could come over and speak with me about my services. He apologized, discussed my service with me and I chose to renew my agreement with Atronic. They came out today (10/13) to get me hooked back up and I had some requests that they accommodated. I appreciate a local company that takes pride in their work and is not too proud to prove themselves again and ask for your business. ___________________________ This review is more about the service than the product. I moved to KC three years ago and the home I bought had Atronic. I contacted them and continued the service. I wanted to do business with them since they are local and not go with someone like ADT. I switched to Google Fiber 9 months ago and got rid of my land line phone. My security system would not work without the land line. I called and there were some expensive wireless hook up charges and in addition, the monthly fee went up $10 a month. I asked to have the set-up waived since I was a current customer. They would not do it. I decided to cancel service since I never use it. 9 months later I decide I want to re-activate my service. I call them to arrange it and they no longer charge the set-up fee, but the increased monthly fee. Fine. I am told I will get a call with someone to arrange it. Three weeks later I have not heard from anyone. I call back and am told that a form was emailed to me and they were waiting to get it back....from three weeks ago. I never received it. They sent another and it went into my Junk folder, but I was watching for it this time. In those three weeks, I had a call from ADT and went through a quote process with them. It was a better deal, much better actually, and I said no because I wanted to keep it local. Atronic is now waiting on me to fill out a new form (never mind I was already a customer and they have one on file) and they will get me on a service call list once I return it. ADT offered to have a Service Technician out the next day if I would sign up with them. Hello, ADT! Where have you been all my life? If you want to give your money to a company that wants it, I would suggest looking elsewhere. There are other local options.

Best experience you will ever have with an alarm company. It is a family owned business in Raytown,…read more MO. Save yourself 30% by calling them.

From the owner: We have over 35 years experience in the Kansas City area. We install the latest technology, with…read moremobile apps to control your alarm, thermostats, lights and locks.

They have been nothing but a hassle and that includes fraudulent charges. I've spent years with…read morethem but will be finding a new provider. They just charged me for an error their own tech made that required another tech to fix and billed it as though I requested them to move my line. Then I called and disputed it and was told they would remove the charge. Then last night they took it from my bank account, I immediately called and disputed once again. I asked them to put the money back into my bank account and they said they would. Instead they give me a credit, one I told them would not help with my others bills that need paid, so now I have to hurry up and find a way to cover the money they took and they won't give back to my bank as promised. I'm over them. Worst business I've dealt with in a while. I will be filing proper reports to outside entities .

Xfinity is not a customer service friendly company. The value is not there..they also give you poor…read morelimits to your internet limits. Don't try to have cameras, consoles, phones what have you . They uptick you to go over the small limit in today's age of technology. I sneeze 3 gigs. Look at all the 1 star reviews. Says a lot about this monopoly of a company. Let's nit get started on the outages they Never compensate for or talk about. I will..it's all the time. Grow up Xfinity and be like At&t and google fiber! Can't wait till it gets here.

Victory Cabling Solutions installed our permanent LED Security Lights that can be used as holiday…read morelights. Grant was very professional and installed the lights and fastened them to the soffit so they will always stay in place. Professional work at a very fair price that fit in our budget.

From the owner: Victory has full faith in our products we install. Paired with the skills of out technicians…read more Victory offers a full range of security camera systems, smart outdoor security lighting, and home audio installations. We have a wide range of packages for all of our customers needs the only limit is how safe you want to be!

I am beyond happy with my experiences with Absolute Systems. From the beginning, prior to the…read moreinstallation and after with all of the follow-up. The customer service is far superior to their competitors. The system looks nice and was installed professionally. It's given us peace, comfort and safety in our home. I highly recommend to anyone considering a security system for their home.

Scotty and his guy did a great job of installing my alarm and cameras. He consulted with me to…read moredetermine exactly what my concerns were with the cameras and made sure that I knew exactly how to operate the DVR and Internet and phone access before he left the property.