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    Xfinity Store by Comcast

    Xfinity Store by Comcast

    1.6
    (33 reviews)

    I like Xfinity. The customer service is terrific and technical support is great at problem solving…read more They are very good to the customers if they have a problem all they have to do is talk to the nice customer service people. They are ready to lend support anytime.

    This rating is not for the Independence location staff, but for XFINITY as a whole, because I…read morecannot enter the rating with XFINITY Customer Service. Therefore, since this location represents XFINITY, and once service is established at this location, the revenue goes to XFINITY, I believe this rating is applicable...... Customer Service is Not Effective. --- As a long time customer, I have been with COMCAST/XFINITY from back in the time when we used a manually operated slide selector to select the channels; I believe this was 1987 and there were obviously not as many channels to select back then. -- As a long time customer, my observations and experiences reveal that XFINITY provides the bare minimum of customer support to their existing customers while focusing all efforts on securing new customers. -- I understand that times do change with respect to technologies, but customer support should never decline as result of improved technologies and company growth. -- History shows, that existing customers experience long wait times and are limited to communicating through AI Assistants that are non effective, provide generic or canned responses at best, and rarely connect the existing customer to a live agent. -- XFINITY may offer all the "bells and whistles" but with non effective customer service, these are just money wasted; XFINITY seems to have abandoned the basic principles of customer service in exchange for numbers/revenue.

    Rampart Security Systems

    Rampart Security Systems

    4.2
    (5 reviews)

    Buyer and Customer Beware!…read more Recently I noticed my app was not working to arm and disarm my alarm. After calling Rampart, they said "yes currently our services are offline". Then I asked if that meant we would not be covered by monitoring for fire or burglary. They said "yes, that's correct". I was completely flabbergasted. Three large issues for me: - They never notified their clients the monitoring service was offline. My first issue was at 9PM the night before I called. When I called Rampart around 9AM the next day, the guy on the phone said: "Oh yeah it's down, but it hasn't been down that long". To which I replied "yes it has, my home has been unprotected for 12+ hours". - After researching the app communications, I quickly was able to determine the IP address involved was from BOLIVIA. The IP was registered to "Bulgaria Sofiya Residence Control" - Why on planet Earth would I want my home secured through a server in Bolivia which is now down? That IP address was 212.73.143.204. - The monthly service fee they charge is much higher than the service we received. The monitoring service was the cheapest available, likely turning $20-25/mo in profit for adding absolutely zero value. They use a third-party service called "m2mservices" which is hosted on a server in Bolivia. https://m2mservices.com/ The device is the cheapest available and the service, being outside of the US, is most likely also the cheapest possible. After calling back, they had zero problems refunding our entire charge.. which is too bad... we were a customer for over eight years without a miss in payment. Stay away, the company doesn't care if your home is protected, or at least not enough to tell you about it.

    Very responsive, they have done upgrades to our system that we have had for more than 25 years. We…read moreadded cell coverage so we no longer needed a land line. And their montering service is less than the 'big' guy out there. We would highly recommend Rampart!

    XFINITY - isps - Updated July 2026

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