Alert 360 does terrific work. Their staff has gone above and beyond to ensure that my home is…read moresecured. Prior to having Alert 360, I just used a Ring. Not knowing that a Ring would not be the best way to secure my home, I was educated by one of their sales consultants in a way that was informative. Sometimes when you have sales folk trying to sell you something it doesn't seem solid and genuine. My system is what I needed and is extremely affordable. Installers did a terrific job of being efficient and non-intrusive. Definitely recommend.

I had used them for my business and home security. I added a new company to do my video security…read moremonitoring and changed to them for the rest of my security package. I then cancelled my service with CSG. They cancelled my business account correctly, but after I jumped thru the hoops to cancel my home account I find that they have been still billing me for the last year. They even auto renewed my contract for another year even when their system showed they were not connected to my security system any longer. In reviewing my bank account I finally noticed that I have been paying $30.45 for the last year. I contacted them to handle the matter and they stated they never received my e-mail and that I needed to send it again and they would not credit me back any of the paid amounts. UPDATE 9/1/16 The company reached out to me and we were able to reach a resolution to this matter that we both were happy with. Jimmy was helpful and pleasant to work with. Jeff

Been a loyal customer for 3 years. Business is closing and they refuse to cancel my service. I am…read moreleft with having to do a credit card charge back. They give me the run around for hours and claim they aren't able to cancel my service. Extremely disappointed in the lack of respect for my time and money. BEWARE OF SIGNING UP WITH THIS COMANY. I am going to report to BBB, Yelp, state attorney general. Hopefully they learn how to treat people.

Falsely representing themselves as ADT SECURITY. They are a…read more3rd party representing ADT. They don't tell you. Rep installed services rookie w/ no training. Took 6 hours to install simple residential service. Fraudulent billing as well. ADT is not honest either. They bounce you back & forth . Nobody takes responsibility for anything!!!

Very deceptive business practices. We are in our fifth year of a (very long) 5 year contract and…read morethe remote alarm app just "happens" to no longer work. So the suggestion was that we pay money to upgrade the app (because their 5 year contract does not cover 5 years of operability) OR...we can sign another contract NOW and get the upgrade for free. This will lock us in another 5 years with the company that couldn't provide satisfactory service on the existing contract. This is not the company you want as your home security partner. Interesting the first review dated 12/16/2019 here on Yelp from of "Samuel N." who worked (works?) there as a Sales Engineer should know, it's not the same company Samuel. They lost integrity along the way. Some business success is at the expense of their customers. Oh... and the average monitoring service prices in the area is around $30.00. Not over $50.00. You too will be looking for a takeover company by the end of this contract. Save yourself the headache.

Everyone is so kind here! I am very thankful that I get to work for such a great company. The owner…read moreis passionate and cares about his people. They drive core values and excellence in everything they do. Excited for the big things to come. The sales people are kind and caring and the technicians are thorough and excellence.

I will never use these guys again. I have used them in 2 residences for over 13 years. I PAID…read morefor all the equipment and cameras (not them)....was charged around $50/month.....in the last property i was only there around 2 years (moved) and they had me pay a cancellation fee as they had me sign a 3 year agreement (which i don't understand as they did NOT front me any equipment...I paid for it).....so why a minimum of 3 years....you'd think they would waive the cancellation fee given the 13 year relationship. Further, why 3 year contracts when they don't pay for the equipment...they charge the customer up front.

This review has been edited:…read more I am editing this review and changing my rating from 2 to 5. Why? Because of the customer service I received after posting this review. I got a call from Neil whose father started the business 30 years ago. He apologized and asked for details. I told him I appreciated the call and would amend my review. He said that was necessary as that is the point of reviews and they messed up. In our conversation, I mentioned that ADT was not scheduled for another week when I am back in town. He asked if he could come over and speak with me about my services. He apologized, discussed my service with me and I chose to renew my agreement with Atronic. They came out today (10/13) to get me hooked back up and I had some requests that they accommodated. I appreciate a local company that takes pride in their work and is not too proud to prove themselves again and ask for your business. ___________________________ This review is more about the service than the product. I moved to KC three years ago and the home I bought had Atronic. I contacted them and continued the service. I wanted to do business with them since they are local and not go with someone like ADT. I switched to Google Fiber 9 months ago and got rid of my land line phone. My security system would not work without the land line. I called and there were some expensive wireless hook up charges and in addition, the monthly fee went up $10 a month. I asked to have the set-up waived since I was a current customer. They would not do it. I decided to cancel service since I never use it. 9 months later I decide I want to re-activate my service. I call them to arrange it and they no longer charge the set-up fee, but the increased monthly fee. Fine. I am told I will get a call with someone to arrange it. Three weeks later I have not heard from anyone. I call back and am told that a form was emailed to me and they were waiting to get it back....from three weeks ago. I never received it. They sent another and it went into my Junk folder, but I was watching for it this time. In those three weeks, I had a call from ADT and went through a quote process with them. It was a better deal, much better actually, and I said no because I wanted to keep it local. Atronic is now waiting on me to fill out a new form (never mind I was already a customer and they have one on file) and they will get me on a service call list once I return it. ADT offered to have a Service Technician out the next day if I would sign up with them. Hello, ADT! Where have you been all my life? If you want to give your money to a company that wants it, I would suggest looking elsewhere. There are other local options.

I've heard scary things about some major alarm services, but this company is A-1! They are…read moreprofessional and just good down to earth people. They have been doing business in the Greater Kansas City area for about a generation now. I highly recommend them as trustworthy and honest providers of security systems that work.

Now here's a man who runs a company for Home Security or for your Business. I had about 12 security…read moresurveillance cameras installed (all hard wired) and Kevin Scharig proved to be a real pro at this. I am able to view my home and business from my iPad, phone or computer screen at any place any time wireless which is terrific. Also, I must say that Kevin is also a man of his word. If anything goes awry at any time he will make good for it and make it right,. They do it fast, efficient and when done you'll never know they were there. And, your neighbors will not have a clue as to what you just did. Great company and great person to work with. I highly recommend this company to anyone needing security for their business or home. In this day and age security , especially the visual type, state of the art that Kevin can supply you it's a comfortable feeling to know you are protected with your business and your home. Don't be just another number like you would be with ADT, personalize and get to know the man directly who will be caring for you and your family...

Jason, has done numerous amounts of work for my family, and has done a fantastic job every time. He…read moreis good at what he does and is super easy to work with. Not to mention, his prices are unbeatable. I 110% recommend to anybody to hire Jason. He is a good person, and enjoyable to be around. 10/10 plan on hiring hun for future work!

Did a great job mounting 4 TVs! I highly recommend his work. He was very easy to communicate with…read moreand gave me a quote upfront.

Great initial and great long term service. Been a customer for nearly 6 years and they're quick to…read morehelp, maintain, install or whatever you need. They never try to pressure buy always seem eager to service. Highly recommend.

uneducated/unqualified technicians installing the outdated equipment. Customer service doesn't…read more exist.Try Honeywell for professional security service/equipment. This is a true, honest review of my experience with this company.

Great customer service, quality work.. they did yard clean up for me & clean my ac.. great price &…read morecame out right away.

Responsive, organized, punctual, and reasonably priced. Total pros. Reached out to have AC…read morerepaired, and within 24 hours, we had cold air flowing again. Repair person was very polite, helpful, and communicative. Definitely recommend and will certainly use their services again in the future!