My partner had an experience so awful that I cannot wait until I can switch my Health Insurance…read morecoverage. My partner is experiencing pain from a tooth that needs a root canal. He had received a filling earlier today and unfortunately, the dental student did not secure a prescription for pain medication due to thinking a filling would solve the issue. Since he was seen by a dental student and due to the day/time they were unable to have an overseeing dentist prescribe him pain medication. He decided to call HUHS to see whether his PCP or his staff could help him with medication until a root canal on Monday. After speaking with someone on the phone, the person said they did not know what to do for him, but they said he could come down if he was close by and wanted to discuss it with a Nurse Practitioner. He went in person and ultimately nothing could be done because his PCP was not in. It would have been much preferred to hear that over the phone as opposed to walking (In pain) to the Smith Campus Center. That itself could have been a misunderstanding but how he was treated when arrived there is the real problem. The front desk staff were rude and dismissive from the moment he started speaking to them. The man at the front desk denied he had coverage (rudely, cutting my partner off...) and questioned everything my partner said. My partner presented his card and then said his PCP's name and that he had been there before, the man responded "Well that's impossible." Someone else then looked him up and found him, but as he was walking to see the NP they shouted out "No wait you don't have coverage!" To then check again and confirm he did. What is going on at HUHS that they can't even check someone in who has been there, and if the system was having issues then that is not their fault, but how they treated my partner is again the issue. The NP then told him that they did not have the authority to prescribe him anything. This, again, could have been said clearly and directly over the phone to not waste his or anyone's time but again would not be a huge issue if not for the interactions at the front desk. My partner was in pain and thought he would receive at least basic level of human decency in his interactions with HUHS staff. He was treated like he was a criminal walking off the street demanding drugs. He has seen his PCP there. This is HIS healthcare provider. They were asking him whether he was a "summer school student"...do they really not know how to use their own system, and that itself is understandable because systems change/new staff/systems act wonky... but being rude and dismissive is not. I have heard others' stories of bad experiences at HUHS (including my partner having previously been given wrong information in getting blood work done) and now it is just too much. If you are a staff member, then choose another insurance option. I had been a graduate student at Harvard before becoming an admin and thought it easier to stay. But I deeply regret that decision after what my partner experienced.

This review is for all of the nonsense that I have personally had to deal with as a student here…read more I am honestly fed up with the general attitude here. Giving it 2 stars because of neutral to good experiences I've had with some members of staff. Freshman year: I go to my primary care doctor. I tell him I have these horrible headaches. He literally tells me to just get sleep. Um. Ok. Sophomore year: I have this massive 2nd degree burn. I go to urgent care, literally no patients waiting there. I have to wait an excruciatingly long time before I get treated. When the doctor is ready to see me, she says, "Oh we have patients staying overnight who have more urgent concerns than yours." No apology. To top it off, the primary treatment I am given is this topical cream that, after a quick google, I find out, "prolongs healing time" and shows no "real indications of efficacy." I get by on codeine. Junior year: I go to an urgent care having filled out a survey. My thyroid might actually be infected. A doctor sees me, and she tells me, "Oh, we don't treat thyroid issues in urgent care. It's not urgent. You have to go see primary care." I guess I would have really appreciated it if they had just emailed me to not show up rather than making me show up and wasting my time. The next day, I phone in to try to schedule a primary care appointment. She asked me why I didn't call yesterday, and I told her that I had a lot of work I was trying to take care of. She literally scoffed at me. She also was both extremely unhelpful and condescending when I asked her about the steps I would need to take to treat thyroid issues and . . . I'm fairly certain that she doesn't understand the difference between getting the ok for a thyroid screen and actually getting a screen. She honestly didn't seem to know what she was doing in general. It goes without saying that it is extremely frustrating to talk to someone who is both illogical and also arrogant about it. Never in my life have I dealt with such terrible service from health staff. Point being, HUHS, step up your game. We as students go to you to be treated, not aggravated.

Suffer from claustrophobia, but staff was reassuring (and the Ativan kicked in). Very…read moreprofessionally done b

They put me in scrubs instead of a hospital gown so I could pretend I was in Grey's Anatomy. Half…read morestar deduction because the scrubs were too big so I had to pretend I was on Ozempic.

I don't know why I was sent to a radiologist who specialized in abdominal and genitouronary…read moreprocedures to do an orthopedic/shoulder procedure. It was a complete failure. The equipment malfunctioned repeatedly, the resident didn't seem to know what he was doing and Dr. Heffess did not instruct him. The tech and 2 doctors kept going to the corner to whisper about getting the machine to work and try different ways to fix i. They seemed reluctant to report the malfunctioning equipment, because they have called repeatedly and, according to a staff member, "nothing ever happens. If they send someone to fix it, they don't know what they're doing. It's an old machine and these young guys don't know how to fix it." Heffess should have stopped the procedure; he couldn't even get an image of my shoulder post-procedure. It's written in my medical record that the machine malfunctioned, so they weren't able to get an image. When I complained to the hospital, they denied that there was a problem.

Physicians Associates at Mount Auburn practice unclear billing practices which means surprise bills…read morefor hundred(s) of dollars will show up to your house when you think your account is settled. Unless you're a medical billing professional who understands what each procedure will cost look for a practice with more transparent billing practices.

Dr.Christina Marshall at CHA East Cambridge is an amazing, kind, caring and amazing doctor. she…read morereally listens to my needs, concerns, ailments with attention and care. she is always so supportive and provides the right advice and action plan for what health situations I'm managing. Adrienne Pil

I was forced to see an incompetent nurse who seemed overwhelmed and uninterested in my concerns…read more When I requested to see a doctor for a thorough evaluation, my request was outright refused without any explanation. I was left sitting in a crowded hallway for three hours, surrounded by other patients, feeling neglected and anxious. Despite my well-documented disability, they denied me the standard care and reasonable accommodations I clearly needed. This lack of attention and care compelled me to file a formal complaint with the hospital administration. After months of back-and-forth communication and following up on my complaint, I was shocked to receive notice that I had been sent to collections for an appointment that was essentially useless. This hospital, which used to be known for its excellent patient care, has fallen into decline. The actions of the Governor, allowing the hospital to reduce staff significantly, have led to a system that feels more like a scam. Now, patients are met with overworked and rude nurses, and the limited availability of medical staff means only one doctor is on duty as a supervisor. The overall experience has been incredibly frustrating and disheartening, leaving me feeling abandoned when I needed care the most.

Also known as Mt Auburn Center for Women, Women's Services is a comprehensive care center for all…read morewomen's health issues. The center is staffed with midwives, obstetricians, gynecologists, and supporting nursing staff. They provide regular care and pregnancy/post-partum care for the mothers. I've interacted with midwives mostly, who have been wonderfully supportive and caring throughout my pregnancy. I've only seen one doctor, Dr. Dawn Anderson, who was very professional. The nurses are kind and warm. There are three things that I look for when it comes to my health: 1. to be listened to attentively 2. to be taken seriously 3. to be explained (in somewhat painful detail) what is the problem, what is the treatment, what are the alternatives, what is the research that supports the suggested approach, who should treat me and what are their qualifications, etc... And the staff at Mt Auburn Center for Women was able to deliver on all three points, even kindly sharing with me research articles and connecting me with various experts. (Website: http://www.mountauburnhospital.org/body.cfm?id=82 )

Scheduled an appointment here, showed up early as I was told too. The second appointment of the day…read morewas already running 45 min behind schedule. How is this acceptable?! If you are booked for 9am you need to be taken in at 9am. Why in the US the medical system is so messed up! Terrible experience. Find a private practice somewhere to avoid all the hassle.

Put my name on the waitlist for 9:10 am. Showed up at 9:10 to check in. Only had to wait a few…read moreminutes before I was seen. Everyone I interacted with was very nice and helpful. From the front desk to the woman getting my blood pressure to the PA. I finished/was checking out by 9:46am.

Bad experience, don't waste your time. Staff are rude and it will take forever to be seen.read more

I am writing to let you know the unprofessional behavior that prevented me from completing my…read moregetting my lab tests during today. Upon my arrival at the laboratory, I sought clarification from a technician regarding the estimated waiting period. Her response to my inquiry was notably unprofessional and dismissive and said "can you read or count." With a nasty attitude. Despite this initial interaction, I proceeded with the registration process. However, the technician subsequently exhibited further unprofessional conduct. She directed disapproving glances and visibly rolled her eyes towards both myself and my father, who was present with me. This sequence of events created a highly uncomfortable and unwelcoming environment. I felt profoundly uneasy and lacked confidence in the technician's professional demeanor, particularly given the impression that my presence was an inconvenience to her. As a direct result of these interactions, I determined that I could not proceed with the blood draw under those circumstances. Please be advised that the necessary laboratory tests still need to be performed, and I will be going to the Everett hospital to ensure their completion.

I recently gave birth at CHA and it was an amazing experience! Every single staff member I…read moreencountered was amazing. From the nurses, to the midwives, to the anesthesiologist. This was my first child and my labor was a difficult one but the support I received was exceptional. It is a smaller labor and delivery unit so u really have an intimate experience and don't just feel like another patient. I would recommend anyone to have their baby at CHA! Thank you to my amazing nurse Franchesca and midwife Karen who delivered my baby Carter :)