Dr. Maslen is not only a medical doctor. He has the ability of listening carefully to his patients,…read moreseemingly enjoying the conversation, then asking questions related to the patient`s condition. I have been his patient for nearly 12 years. I am female, adult, retired.

Dr. Maslen is hands down the best; can not recommend him higher. My wife and I both love him. My…read moredad was my PCP for years, but after he retired I struggled for years to find a new PCP... and stumbled on Dr. Maslen based on a recommendation on our community list serve. Making him our family doc was the best decision we ever made. He is INCREDIBLY approachable; you never feel rushed, he takes the time to answer all questions big and small -- and over all just seems to go the extra mile, and REALLY & TRULY CARE about his patients. PCPs/General practitioner family docs are a dying breed. To find a PCP that is a sole practitioner, not in a large medical group is EXTREMELY rare, if not basically extinct these days. It makes SUCH a HUGE difference to have a doc, where you are HIS patient rather than just another number to a random group practice. The gold ol' days of medicine are almost gone and it is just so amazing that Dr. Maslen is still there. All the pressures in medicine today push, if not force docs to sell their practices and join these large medical groups-- costs, insurance, etc are the culprit here. We are just so thankful to have a doctor that loves what he does and endures the incredible pressures to retain his independent sole practice. Idk.. I could keep rambling... but there are not enough words to convey how grateful my wife and I are for Dr. Maslen.

I'm back to provide an update to my previous email. Still no one has contacted me despite me…read moreleaving a message for a call back, sent an email nor have I ever received an email confirmation for my appointment. However, I called to follow up and she told me she sees my appointment and when I asked to speak to someone regarding my email, she said no one is in the office but her. This is the 2nd time she said that and somehow as my tone accelerated doctors magically appeared. Now I'm 100% intrigued, they will see me tomorrow. This isn't a real place. Completely unprofessional and idk where on earth they got their license from because if you treat people like this, you should be out of business unless you're scamming. If you go far back into these review there are some pissed people.

Pay attention to negative reviews from other sites too and you'll notice a pattern: although the…read moredoctor's medical service is great, her management of her office is horrible. If you run into any problems outside of appointments, she will NOT take just 15 minutes to return your calls to investigate or correct an issue, even if it involves an error that was made from within her own office (a different department, but still from within HER office). They'll make excuses that she is always busy with patients and can never call you back, even though Zocdoc will show that she has free appointment slots all day. The front desk staff is rude, even if you're just asking questions to understand a situation in which you're being overcharged hundreds of dollars. Choose at your own risk-- if you can afford it or have time to put up a fight until they finally fix their mistakes. Initially, there was an error in the mislabeling of 3 claims: one office visit and 2 labs. I came in for a physical, which is 100% covered by my insurance. My bill arrived, and I was charged around $325. Insurance said that my claim was mislabeled and all the office has to do is simply resend the claims with the correct labeling and my bill should be $0. I called the office. Front desk lady: "There's nothing that we can do. We're just the front desk. Call billing (separate business elsewhere)." I called billing. They called the doctor's office directly and had them resend the claim with the correct labeling....guess they could've done something after all. 1/3 claims solved. Now for the 2 lab claims. I called to ask for clarification. "Is that all you need?? OK, BYE." Sheesh. So rude! Another call: I tell her that only 1/3 claims are fixed, so they still need to fix the 2 lab claims. "We are just the front desk. Call the lab number on your claim." I called the lab (HQ, not the one within her office). "For any corrections to mislabeled claims, we need a call directly from the doctor's office. The patient has no authority to make changes to billing." I called the office to tell them this. "We're just the front desk, we don't handle labwork. The phlebotomist (within the office) does." She requested an email of my claims for the phlebotomist. I sent the email. 1-2 weeks later-No updates, no call-backs. I called the office, left a voicemail asking to speak with the doctor. 1 week later-No updates, no call-backs. Left another voicemail. 1 week later-No updates. I call back. Front desk lady: "We're just the front desk. We don't deal with correcting claims. Call billing." "You already gave me that number. I'm calling about the LABS now" "Then call the lab on your claim." "I've already called them. They said that only the doctor's office has the authority to make corrections, NOT the patient." "We're just the front desk. Call the phlebotomist" and then quickly hangs up. I call the phlebotomist. "Uh....I'm just the phlebotomist. I don't deal with coding of claims. You need to speak with the doctor directly by going through the front desk." ........I call the front desk and ask for the doctor. "She's busy all day, but will call you back if she can." 1 week later-No updates, no call-backs. I call asking about updates. "Ok, we'll resend the claims." 1 week later-No updates and still a charge. I ask my insurance for help and we do a conference call. My insurance attempts to convey the same message and the office lady repeatedly says, "This patient has been calling multiple times." (Uhhh, yes I have...maybe it's because we haven't resolved the issue yet....) Insurance lady gets frustrated and asks to speak with the doctor. "She's with patients and is busy. Call back tomorrow at 9." We call at 9:30 (when the insurance lady is available) and can't reach the doctor. "She's with patients all day and can't talk on the phone." Not even after appointments. I call at 9 another day and FINALLY speak with the doctor, which is difficult since she keeps defensively interrupting me before I could complete my sentences. Turns out that she had been trying to reach the lab to correct the labeling and did all that she could. There was just another issue occurring elsewhere which is why I saw no updates on my end......Then why was this never communicated with me??? We figured out that the phlebotomist had mistakenly sent my labwork to an out-of-network instead of an in-network site, which would've covered my bill. Since this was the office's fault, they agreed to correct it. It had to be THIS hard to FINALLY have this TEN MINUTE conversation. Had the doctor returned ANY of my calls, we would've resolved this months ago. I then tried to inform her about the office's customer service, but she kept defensively interrupting, then had another call. I asked when I could call her back. "At 10." Not surprisingly, again, she was "busy." I requested a call back. Of course, she never did. Doctor had her chance, so a public review it is. This office is a mess.

I had been going to Dr Granite since the 1970's, and when he retired I was very sad, but continued…read morecontinued on with the new owner of the Practice. After seeing some of the new Doctors, I finally settled on seeing Dr Polam, who is a wonderful, caring Doctor, much the same as was Dr. Granite. I had been seeing her, and was extremely happy in her care. Then one day I received a letter from HMS Medical Group stating she was no longer with their practice. It said she had relocated to Clinton, Maryland, which is too far for me to drive to still see her. I was very upset, but became even more upset when another patient said that she was still in Greenbelt at Southern Maryland Medical Group right across the street! I felt betrayed by HMS for conveniently leaving out the fact that she was also still in Greenbelt. I feel as do other patients I have run into that this was done just to keep us with them, and have us believe she just up and left us! I made an appointment with her at the new Office, and was happy to see how relaxed and happy she was in her new environment. She is now able to give more of her time to her patients, which didn't seem to be the case at HMS. I filled out paperwork to have my records sent to the new office, and was shocked today when I received a bill in the mail for $68.84 for HMS to copy and send my records over to Dr Polam. I am almost 70 years old, and have NEVER had to pay to have records transferred from one Doctor to another. I would not recommend this kind of treatment to anyone! A Doctor can be very good, but honesty, and integrity are very important qualities to me, and unfortunately the new owner does NOT follow in Dr Granite's footsteps in this respect! I never thought I would have to move to a different practice, but I have, and am extremely happy to do so.

HMS Medical Group has an office with cardiologist and an office with internist. This review is…read morerelated to experience with Dr. Anderson, internal medicine doctor. I can write a lot of letters (and I rarely care to write reviews) but I already wasted a lot of time on this practice and want to make sure others are warned. In short, we saw this doctor in 2015 and again in 2020 (realizing too late that its the same office we decided not to return to), both times the same if not worse experience - long wait times (30-40 minutes before you are taken for vitals, then another 10-15 minutes for actual doctor to see you), multiple patients have appointment for the same time as you, entire office can walk off minutes before your appointment, their main concern is to ensure they collect your deductible, even if its physical and insurance covers it fully (they will still attempt). We felt like Dr. Anderson did not respect us or our time. When we brought up the concern with the wait time, we received very theatrical apology with offer to get on the knees and statement that its her office and she runs it. I spent more time in the hallway waiting than being examined. If a patient has audacity to ask questions about why certain pills are prescribed or why certain symptoms didn't go away from the last visit, Dr Anderson takes it as attack on her professional judgement and makes unprofessional comments. I dont think they care much about what patients like us think as there are plenty of Medicare, Medicaid patients to continue build practice on. Sad reality . . .

The waiting time in this location is horrible! They schedule many patients for the same time, and…read moreyou end up waiting an hour or two after the scheduled time! The staff does not know [professionalism and has no respect for the time of others. The service has changed over the years, and they have come to have a very incompetent staff!!

My current pcp is Dr Craig Washington who has not turned out to be a very good doctor. He is…read moredishonest has difficulty reading a diagnosis from a specialist and doesn't listen to his patients. I plan to switch pcp's.

Dr. Pearson really takes the time to listen to you, provide detailed answers, and quality care. She…read moreis highly competent and caring.

Dr. Pearson is a tremendous doctor. She has been my PCP for several years. She listens intently and…read moreis always willing to answer questions. I would recommend Dr. Pearson to anyone and I have recommended her to family and friends.

the you talk to the voicemail leave messages not returned. we tried to reach them today because of…read moremy child's severe headaches increasing and the voicemail has been continuosly full. why being doctors of such serious conditions and parental concerns would you not assign one of your office clerk's to pull of messages first thing in the morning and return all calls and type and print out parents concern or emergency and place the messages on each doctors desk in a red folder something that can't be ignored ?? the nero phycologist this office sent us to was slow ,barely comforted while engaging my child, cold, no smile hello i'm doctor --- . the test is going to be long but you are going to do great . i'm here , mom is here . none of that. cold plastic and indifferent to the little ones he took an other to serve and love doing it within his positive warm human presence and serving our family members and getting paid for their expertise. sad state of affairs these last twenty years black or white , rich, working poor, poor doctors are not dedicated to nothing but money and prestige... see me see my house home cars see how much money i pulled in this year in sad competition not in actual healing children but how many were on their roster . its showing too all over the dmv and the other 48 states for children seniors & all other ages in between. shameful. no excuses . tighten accountability and report to state medical boards . keep notes dates,conversation.

This place has good nurses. But you will continually receive billing statements from their billing…read morecompany for services such as Covid-19 shot. This should have been submitted and handled by the Federal or local governments. You contact them about the bill and they say "its all been taken care of - ignore the mailing." The billing company "MED-PED Healthcare, LLC" is incompetent. I would stay away from this place. Go to MedStar Health.

I love Dr. Jaffe and have been his patient for several years. He is a great communicator and…read morealways takes time to listen to questions and give explanations. His receptionist Peggy is also very dependable. If Peggy tell you she will do something you can count on it. The only drawback is the wait when you have an appointment. The practice is very busy and there must be lots of emergency visits tucked into his schedule since my wait has been more than an hour on my last three visits. I bring a good book or newspaper to keep myself occupied. He's worth the wait.