Dr. Niles is wonderful but his office is a nightmare. Calls never returned and questions never…read moreanswered. My guess is that the staff never brings the questions to him and they answer. Beware of the worst run office in weatern,NY!!!!! Doris N

I had cataract surgery over 20 years ago. I went from 20/400 to 20/25 vision with no issues to this…read moreday. Not having special lenses for reading I somehow don't seem to need them. Wonderful surgeon.

I've been a patient here for about 12 yrs. I'm so happy to tell everyone what a superb practice…read morethis is. Dr Murphy is very good at explaining everything and he makes sure that you can understand. my appointment today was again unhurried and the exam was thorough and comfortable. The whole staff is friendly and they act like they are on the same team. Make an appointment and see for yourself!

I really liked this provider at one time. I really tried not to give a bad review of Clarence Eye…read moreCenter and Dr Murphy but i could no longer hold off on this. When i first saw Dr Murphy he changed the way I see. I have an eye condition that causes me to see multiples. The solve for that is Scleral Lenses. They are very expensive and I got several pairs from Clarence Eye Center. For the first time in over 10 years, I was able to see clearly and only one of everything! He charges a $250 fitting fee for each eye, at least he did last time I last got lenses from him. This was to include the fitting fee for each eye including all scans to properly fit them as well as free follow ups for each eye to get the fit just right. The last pair I bought, on the last fitting, which should have been included, they billed my insurance for a routine eye exam. When i called to inquire they apologized but said they would not retract their claim from the insurance company. They offered me a "credit" for my next routine exam. I explained that I go to Fichte for routine eye exams and that I only see them for my lenses. They still refused to withdraw the claim. I could have at that point pushed to claim insurance fraud on them but since i just got resolved with my vision for what is usually a year or more i decided to not embarrass them with an insurance fraud claim. I figured that i would just find a new Scleral lense provider in the future even if I had to drive an hour to see them. Now, I am in the process of getting new lenses and my new provider reached out to them to get my records to get a baseline and not have to start from scratch and they have told my new provider that they cannot help them as they never did any scans of my eyes. That is a blatant lie since they needed to do the scans to fit me with the lenses. Moral of the story, Scleral Lenses are life changing, just don't go to Clarence Eye Center for them. Save yourself the headache and seek out a different provider.

I have had the best experience! Each and every time I have had an appointment here, multiple…read morevisits now, it has been exceptionally great service and care. Lindsey at the front desk has been so nice. My first appointment over a year ago, I showed up the wrong day and she very quickly was able to fit me in with very little wait, that's unheard of. She has printed out paperwork for me today and did so with such kindness, I wish everyone could be more like her when dealing with people. Nancy Coa is amazing too, although she did tell me I was old at my first appointment,( I needed readers). And my doctor, Mary Ellen Loughrey is the absolute best!!! She always listens and has taught me more about my eyes than I ever knew about. I can't say enough good about these women!! This office is wonderful. They are extremely knowledgeable and everyone has been so nice. It truly makes a difference in someone's day when you just be kind.

Very efficiently run, "well-oiled" Ophthalmology/Cataract Specialist in Williamsville where you are…read moretreated like family! Dr. Fitzgerald (MD), Dr. Loughrey (OD), and their ENTIRE staff goes out of their way to treat everyone with the utmost respect and kindness. If you are looking for a knowledgeable eye doctor who treats you like one of their own... this is the place for you! There is also an optical shop in-house with two incredibly friendly and experienced Opticians, if you'd like to purchase glasses, sunglasses or contact lenses! You can take a peek while you wait for the doctor or call to make an appointment to see them separately. Every experience here is a great one!

The Optometrist and his staff are highly recommended. They take the time and care to get things…read moreright. BUT be cautious about ordering glasses there. The lab that supplies their lenses will send pitted or scratched lenses that will have to be returned. You may wait months to receive your prescription. I ordered glasses on March 5, 2025. I finally had a usable pair on June 10th.

I was a patient for about 10 years. Apparently, they've sold to a large corporate chain. Instead of…read moreseeing a doc who was part of the practice, I saw a guy who said he's there 2 days a week. I got 2 days a week worth of effort. He made me feel like he wanted me out of there as quickly as possible. Didn't want to dilate me when all docs want to based on family history. Told me in the most brusque way possible about the practice sale, his 2 days a week status, and that I can expect my eyes to get worse as I approach my 40's. At the end of the appointment, I took my prescription to go and found a small local practice where the doctor actually cares. Wouldn't recommend, which is disappointing from a place I formerly trusted.

My husband just had cataract surgery there and will go back next week for the second eye. He's…read moredoing pretty well. Dr Siedlecki and his crew are an upscale friendly facility. The surgery center is a pleasant place to wait while someone is undergoing a procedure. Dr Siedlecki did my cataract surgery 13 years ago and I'm still happy with the results. I would recommend this medical facility.

Had cataract surgery there on 12/4 & 12/11/25. Office is…read moreclean. Staff is friendly & efficient. Dr is very confident & put me at ease. Vision is great ! No complications. I am very happy with my vision after my surgery.

I had to go to Buffalo Eye Care to see an Ophthalmologist…read more When I called to try to make an appointment asap, they were able to accommodate me even though they said the Doctor was booked solid. I spoke with a receptionist at 11:30 am & had to be there by 1:00pm . I got there a little early . They have a nice big parking lot, so that was a plus. Inside is very spacious. They have two doors, one to go into the ophthalmology department, and one to go into the eye care store, where you buy your glasses. They have really cool lighting inside, and the whole office plus store just looks really nice. There were three receptionist working, which was very handy because someone else was there before me being taken care of already, so I got to get taken care of right away as well. I got called into the back in just a few minutes, took an eye test told the nurse or technician the problems that I was having with my eye, and thankfully, it's nothing she hasn't heard before. That was a big relief. Then I had to go see the ophthalmologist. It was a short wait. He was very nice, very talkative, explained everything I needed to know. Give me an eye exam, a real exam with the lights in the eyes and the machine and all that stuff. And was able to diagnose what was wrong with my eye. He told me what was going to happen eventually, what was happening now, and what I would have to do in the near future. Explain things very well and in easy terms, that anybody can understand, thank God. Lol. Everybody was so nice there. I had to deal with two receptionists, one nurse/technician and the ophthalmologist, and they were all so friendly and so nice. The whole place inside is very clean and decorated nicely. They seem to have a large variety of glasses, way more than a place that I go to now has. I have to go back in a month, and I do not regret having to go back because it was a good experience. I would definitely refer anybody I know to come here for your Eye Care needs.

If I could give a 2.5 on this place I would because I'm so iffy on my experience. I've taken my…read moreelderly father (84) twice now and both times find staff to be unpleasant (with the exception of the ladies who do the exams and tests prior to the ophthalmologist- namely Melinda, she was amazing!). They don't have automatic doors or a handicap button which makes getting a wheelchair in and out of two sets of double doors, extremely difficult, and no one has ever offered to help but will just sit and watch us struggle. Dr. Gulati says all the right stuff like hello and have a nice day but his delivery and flat and unbothered. The place inside is clean and quiet. Hoping I can leave a better review at his annual visit next year.

After years of pushing it off, I agreed to have Dr Twist perform my cataract surgery He did an…read moreoutstanding job. He clearly explained prior to the surgery what the risks and rewards were and personally took the time to go over the various procedures I could obtain, the costs and the benefits. He is a great surgeon, very capable and meticulous. Recently his office staff has undergone significant change as some longtime staff have retired. The new staff is learning the ropes but I am sure with more experience they will provide quality patient support and service

For more than 40 years my mom has been patient and myself for more than 12 years. Recently, I…read morefound out that his office had not been submitting any documentations to the insurance company but was charging my mom the full price of her visit. After, refusing service and contacting the insurance company, it was confirmed that his office was defrauding his patients. Shortly, after the insurance company contacted him and his office, they contacted my mom for fear of being reported to several agencies in an attempt see her. Lastly, I once Dr. Twist was a stand up guy; however since he has changed his front office staff who are rude, nasty and completely unprofessional. I now see him for what he is- money first, patient care last. One more thing of note, he now charges his patients $40.00 to write a prescription for medication and glasses. I checked with over 20 other optometrists in WNY and none of them charged their patients to write prescriptions.

Very clean office, staff was all very friendly, right on time for appointment and got me through…read morethe process very quickly. The Dr. answered all of my questions very thoroughly and it was a great experience for an eye exam for someone who does not do well with having things close to my eyes. They did have the option for an extra charge (insurance wouldn't cover it) to use a machine to take pictures of your eyes instead of being dilated which was a lifesaver! The seemed to have alot of options for glasses but luckily I did not need to purchase any!

Very helpful, patient and transparent when it comes to pricing options. They make going to the eye…read moredoctor an enjoyable experience.