Absolutely unacceptable. I cannot recommend this practice to anyone.
My daughter is currently undergoing testing for a disabling neurological condition and needed a specific nerve fiber density skin biopsy test. Before agreeing to the procedure, she asked this office multiple times whether they performed that specific test. She was assured they did.
On May 7, they removed two skin biopsy samples from her body and told her the results would take approximately two weeks.
Two weeks came and went with no phone call.
She then followed up herself. She called seven separate times, and every single time she was told the same thing: "We'll contact the lab." No answers. No explanation. No accountability.
On June 15, after weeks of getting nowhere, she and her husband drove directly to the dermatology laboratory themselves trying to find out what had happened. Even then, no one could explain why there were still no results.
Finally, after her eighth follow-up, she was able to speak with the physician. She was then told something unbelievable.
The doctor claimed the office notes stated that she had been informed over the phone that this practice does not perform the specific test she requested.
That is simply false.
She was never told that before the biopsies were taken. In fact, she specifically asked at least twice before allowing pieces of skin to be removed from her body and was repeatedly told they did perform this testing. Had she been told otherwise, she never would have consented to the procedure.
So after:
Multiple confirmations that they performed the test.
An invasive procedure involving two skin biopsies.
Eight follow-up contacts.
More than a month of waiting.
Countless hours of frustration while searching for answers to a disabling condition...
...the final answer was essentially: "We don't perform that test."
To make matters even worse, the medical record now allegedly contains documentation stating she had been informed otherwise--a statement that directly contradicts what actually occurred.
This entire experience demonstrates a shocking level of incompetence, poor communication, and complete lack of accountability. A patient trusted this office, underwent an invasive procedure, repeatedly sought answers, and was strung along for weeks--only to discover the requested test was never even performed.
This failure delayed her diagnosis, wasted valuable time, subjected her to an unnecessary invasive procedure, and caused needless physical and emotional distress during an already difficult medical journey.
Patients deserve honesty, competence, and accurate documentation--not misinformation, endless excuses, and weeks of wasted time.
We will be filing formal complaints with the appropriate regulatory agencies so this does not happen to another patient.
The only reason why this pathetic clinic even received two stars from me is that it's harder to get rid of a two-star review than a one-star review. And frankly, this Mickey Mouse clinic doesn't even deserve a one star rating. read more
