As someone who heavily relies on reviews to make informed choices, I am writing this to provide a…read morefair and factual accounting of my experience with 9 to 5 Pets. We have officially terminated our relationship with this company following repeated incidents of unfulfilled instructions and safety violations. The owner, Jennifer, called to address these final issues. Her exact response was, "I'm sorry we cannot meet your level of service." To be clear, the "level of service" we expected was simply that our cats' litter box be cleaned, our basic safety instructions be followed, and unauthorized guests not be brought into our home. This is not an extreme expectation; it is the baseline requirement of professional pet care. Our issues began during a prior booking when a sitter routinely brought her young child into our home without our prior knowledge or consent. Our home is not childproofed, making this a significant liability and a violation of privacy. I brought this directly to Jennifer, expecting no future protocol violations. Unfortunately, our most recent trip proved that oversight remains a systemic issue. We returned home at 11:00 AM immediately following a scheduled final morning visit to find the following conditions: Neglected Sanitation: The litter box was entirely full with no fresh litter added. It had been neglected long enough that our two cats resorted to urinating and defecating on the floor outside the box. Safety Protocol Ignored: We explicitly instructed that the cats could enjoy the lanai during visits, but must be brought inside with the lanai door securely shut upon departure. Leaving this open during a Florida summer is a severe heat hazard. 9 to 5 Pets completely ignored this safety directive. Lack of Home Maintenance: Dried cat spit-up was left on the floor for days, indicating the sitters were not actively inspecting the living spaces. HOA Non-Compliance: Basic requests to return the garbage cans to their proper place were ignored. They were left out for days, resulting in an official warning from our HOA. Every instruction violated was clearly outlined in our routinely updated online profile. Jennifer's dismissive response proves that 9 to 5 Pets does not take accountability for failing to meet basic industry standards of cleanliness, safety, and communication. If you require a service that respects your home boundaries and ensures the baseline well-being of your animals, I cannot recommend this company.

They're requiring me to fill out an email with all my personal information before I even have a…read morechance to have a conversation with somebody. It doesn't feel right and it's certainly not how I want my pets to be treated