Professional company that saves me time and money. On time,…read moregreat with pets, very knowledgeable. One stop will always have my business!

Excellent, attentive staff and it is obvious because our dog loves going there! They know him by…read morename and talk to him, give him attention, and notice his individual preferences, as they do for all their boarded pets. Great grooming too! Better bath than any other groomer or vet office! His coat shines!! Highly recommend!!

I brought my one year old shih tzu mix Milo to Fresh Prints a week ago when I was in Jacksonville…read morevisiting a friend. The reviews were really good and the girl I spoke to the night before to reserve his spot was so helpful. The owner was amazing and sent a video of Milo playing with other puppies a couple hours after I dropped him off. When I went to pay the owner was there and checked me out and only had nice things to say about my dog which is always a plus! The location was great and you could tell the workers really cared about the dogs that were there for the day. There was a cleanliness to the place that I appreciated. Every bit of the experience was a good one and I would recommend this place to anyone who cares about their dog and wants them to be able to play out some of that energy!

I will echo what a prior reviewer stated and say that this place used to be great when it first…read moreopened. I'm really not sure what happened... but we will not be taking our dogs back here again. We will also make sure to let folks know that they should look elsewhere for day camp and boarding needs. If you're considering giving them your patronage, read this first. To give a little context, one of our dogs is anxious and chews their crate pads. What has occurred in the past is we get home and less than 12 hours later our anxious chewer pukes up handfuls of HARD plastic. They get crated during 12-2p for 'cleaning' so they turn the cameras off and we've been unable to catch this negligence in action. We've called and tried to figure out what's happening in respect to this issue, multiple times, since it's a recurring issue. Most recently we had to board them a couple nights and when we picked up the dogs, lo and behold the same issue (see pic). We had to board them from Friday to Monday 7-19-21, the picture is from Tuesday 7-20-21. While we appreciated the responsiveness, they completely deflected blame. Yes, they apologized but proceeded to tell us that it's "new staff" and "we have to remind them every time" just like "if they were our toddlers." Since this was not the first, second, or third time this happened we had assumed this was an action that should've occurred already. A last final follow up on the occurrence from Tuesday was a text saying they decided they were removing the crate pads. See pic of text. We have given them too many chances and that's on us. We had to take them in during the day Thursday 7-22-21 due to construction on the house. We were fooled into thinking they would remedy the situation immediately. Cue me waking up at 5:30a to take out the anxious pup so she can puke up. What was it? You guessed it, black hard plastic crate pieces. Which could cause some major health problems, and endangers her health. We have seen the staff completely ignoring the dogs, texting instead of paying attention, and have had them come home smelling like they were stuck in a room with too many dogs and no cleaning. We kept going back thinking these were all flukes. The owner was right, we DO need to treat them more like our toddlers because we should have NEVER have gone back. We have been too trusting and listened to words instead of letting the actions of the people who "love them like they were [their] own" speak for themselves. Maybe the franchise is OK but this location is not. A final note: I just spoke with a manager who took a look at their file for me and confirmed it did indeed have a note re: specific dog not being able to be crated during lunch. The date on this note: MAY 20, 2020.

This place was fantastic when it opened between August 2018 up until there was a change in…read moremanagement early summer 2019. NOW, TERRIBLE! When I picked up my 10lb small dog back in June, he reeked of urine. They gave me wipes to clean him up as well as a bunch of excuses. No big deal right? Well six weeks ago I took him again, thinking it's been a couple months for them to reset. This time, I watched on the camera. Suspecting this was urine (see my pic) I went and picked him up. He smelled absolutely disgusting. I went through six wipes that were turned completely yellow just from cleaning his feet, I should have photographed them on the counter. You guys, they are not taking care of our animals! The manager actually said to me, "This happened the last time you were in here." I asked about no one being in the room, she said short staffed. I asked about the urine, she apologized. I asked about the play equipment being removed, she said it just keeps breaking. I have requested the owner call me, nothing. A colleague experienced the same with her pup and she met the owner one evening at 5:30. Same attitude I got from the manager. She gave her my contact info directly, still nothing. They owe me a couple hundred dollars for prepaid services because I will never go back here. Please be the voice for your animals they don't have. --------update------ The day after I posted this review, the owner called. She indicated she was unaware of this situation and apologized. She also refunded my 5-pack. She said she would pull the tape, review and go from there. I added one star to my review because she did the right thing.

What can I say about this place? Awesome, friendly, 5 star service, affordable....and many more…read more Great friendly staff, they REALLY care for your pet children. From grooming to Pet day care. Running late for an appointment, just call, they understand. Grooming? ...what you want, how you want, DONE! Owner and staff are always friendly and caring for your needs. Please!!! Give them a call and find out, you won't be disappointed EVER.

I took my seven-year-old Pomeranian to get a full-service groom. The agreed price was $80. Four…read morehours later, we got a call saying that they weren't able to groom her because she was upset. Mind you, she's been getting groomed her entire life by multiple different groomers. We get there, and they say it's $40, not a hair on this dog's head was touched. They didn't cut her nails until we asked, but still charged half the price for a bath. I've never had such a terrible experience with a groomer before, and I definitely will not be back here. They could've at least trimmed her sanitary areas and trimmed her up with scissors to be asked for half the price is totally unprofessional.

Everything went well! Adam was our tech today. He communicated before he arrived. He communicated…read morewhen he was finished. He was very personable in his text and his personality was amazing very friendly. I would give him a 10 out of 10.

Adam from scoop soldiers is very reliable. He does a great job on my backyard clean up. Not one…read morepile is ever left behind . He always communicates when he is on the way and also when the service is complete, he has never forgotten to shut the gate. I'm very pleased with his service and will continue as a customer for the foreseeable future!

The staff provide good, detailed information and genuinely care about our pets. They have a…read moremultitude of resources and products available. They are the "go to" for many of my pet's needs. Truly appreciate their commitment!

Personable, knowledgeable, and the best feed store I have ever been to. I've lived in California,…read moreall over Florida, Illinois, Indiana, Missouri, Pennsylvania, and I've been to a lot of feed stores. Never have I found one that's good. Even though it's not huge, and they've been there 30+ years, you're going to find everything you're looking for in this true gem. Highly recommend over any of the other stores in the area which don't hold a candle to this one.

My dog hates his nails trimmed but he lets Eric trim them and even lets him grind them so they are…read morenot sharp.

I would not recommend. We took our puppy in yesterday for full service. Hair cut suck, nails were…read morenot trim, which that was one of the main reason I took her there. My dog smells like cigarettes smoke. A complete waste of time and money

The place was way better when it was owned by Sandy she knew what she was doing unlike the owner…read morenow. She doesn't know the right cuts nor even the breed of dog that comes in. Other customers have even said she has cut their dogs badly. I do not recommend this shop to anyone unless it gets bought out again! I also called the shop at one point and the lady who owns the shop answered and was really rude! Will not be going here again and do not recommend this to anyone!

My dog loves going here. Every one is super nice and treats all of their guest with respect and…read morelike they are family. I recommend anyone looking for a groomer for their pup to go here.