They were wonderful and able to fix my brakes on my walker. The people were very friendly and…read moreanxious to please, and we will highly recommend them. Cathy Klakoff

Great service, very knowledgeable staff, many excellent and relevant products. Tracy H, Lincoln, CAread more

I was in need of a ride on scooter so I could attend my sons graduation. Health quest was…read morewonderful and had the right scooter that I need. I would not have been able to get down to the football field for the graduation if I didn't have the ride on scooter what a life saver and I was able to enjoy the graduation without my legs hurting. Customer service was wonder helpful Vanessa was the best. If you need to rent a ride on scooter or any other scooter go to Health Quest!

Vanessa is a hands on type of owner. She is available to answer all questions and is very helpful…read morewith suggestions and working with you and problem solving to meet your needs. I will be back.

COMMUNICATION. ADL…read moreplays a voice recording while you're on hold about how they score so high with BBB and how they are the best company. Two months in a row I've had to follow up on my daughter's prescription and supplies because they were not sent out at the scheduled time. This month I was told my daughter's supplies were shipped on the 18th only to call on the 27th and find out they needed a new authorization from my insurance and a correction on the prescription from my Dr. Not once was I contacted to be informed that I don't have an authorization or that there was a correction needed or that my daughter's supplies weren't going to be sent out. On the ADL website they have a blurb about costumer service. "ADL Customer Service: Our Customer Service Representatives are more like Case Managers. Each is responsible for a segment of our customer base, and they're with you from start to finish. Our Customer Service Team are specialist in insurance coverages, product knowledge, required medical documentation, and in being pleasant, professional and compassionate towards you, our valued customer." Section 5 of "our process" states. " Speaking of communication, our Customer Service Representatives are always available to be contacted either by business telephone, fax, email or VerbalCare®. In turn, they will make contact with you, if there are any changes to your order status, insurance payment, or otherwise. Communication is key and ADL understands this." AGAIN THEY STATE!! "In turn, they will make contact with you, if there are any changes to your order status, insurance payment, or otherwise." When asked why we weren't contacted a manager responded with "we're really busy". This is a business that people rely on for daily living needs and one can't even do that. I will say the customer service representative can be very kind except for when questioned on why things aren't working properly. If you must work with this company be prepared to call every month and run around in circles to ensure everything you need is in order for shipments to be sent.

Being a caregiver for my son for 42 years and living in various counties in California, I've had…read moreexperience ordering incontinent supplies from various vendors. By far, ADL's deliveries have been the most consistent and on time. ADL's customer service is exceptional. I'd like to compliment Serina for her knowledge of the many products, her patience in answering my questions and for always being able to juggle changing orders based on our needs and the budget. Well done ADL & Staff!

I have been going here for years for my compounding medications. They have great service and I have…read morebeen very pressed with their auto mail service never out.

Nick was very helpful in helping me choose a quad cane and adjusting to my height…read more There are a lot of home medical supplies here! We took an hour just going through chairs, cushions, accessories, canes, walkers, bandages, splints, supports, shower chairs .etc etc He's been here over 25 years and it shows .

Bischoff's Medical Supply does not stand by their return policy. I bought a $600 wheelchair based…read moreon their return policy of return within 7 days of purchase. Bischoff's refused to take it back due to writing marks on a peel-off sticker. Infuriating...False Advertising...Deceitful...

I did not care for attitudes of the employees at this store. I experienced and witnessed their…read morealoofness toward me and other customers. Customer service here sucks. Try an alternative

Truly a life saver! Shared some diabetic supplies with me that I desperately needed for my son! If…read moreyou have medical supplies to donate, call her. If you are in need of medical supplies, support this business.

My mom's coming out to visit, and very last minute we realized I was going to need a wheelchair for…read moreher and some other things to make her visit with us a little easier. Nancy is amazing, I was blown away at how helpful and kind she is. A gentleman donated a wheelchair, and we were going to rent one for $30 a week. She would've given it to me for free, which is just beyond amazing, we gave her $30 for that and bought a couple of other things. We will donate it to someone else when we're finished with it in 10 days. She also threw in a Little mesh backpack that we could keep items at her reach. I know where I will send all my friends and anytime I need something. I will come here.

Totally recommend. Great service. $70 for a wheelchair for a week! Great lightweight wheelchair,…read moreeasy to load in the trunk. We used them for my mom so that we could walk around the Berkeley campus (daughter's graduation).

Salesman was patient and helpful. The store seemed to have everything pertaining to mobility and…read moreconvenience. Compared to other mobility stores the prices were lower.

I bought my 100 year old dad a toilet riser from this place. The woman was not only unfriendly…read morebut she neglected to tell me I needed a toilet seat to go with the riser. ( The picture on the box there is a seat on the riser. Very misleading. I couldn't return it before I went back to my home state. When I came back 2 months later my dad's condition had deteriorated drastically and he needed a commode and wheelchair. Now if they had told me originally it didn't have a seat I would have gone and got one and installed it immediately the first time around and there would have been no question about not returning it. But they didn't. It never even came out of the box. So instead of being reasonable and letting me return it and applying that $50 to a $300 wheelchair, $100 commode and $200 transition pole, etc. they denied the return. Very unreasonable and bad salesmanship. I like supporting small but I won't be going there again. Ps. I purchased a very clean wheelchair at O'thrifty's on highway 49 in Auburn where the sales people were VERY friendly and helpful.

Excellent products. Excellent in-person service. Great selection. When I was injured, they had many…read moreproducts to meet my needs. Great well-informed personal service demonstrating the product usage and operation in detail. They had a great variety of wheel-based walkers. They even offer replacement tops and handles to refurbish old crutches. Reasonable prices. I highly recommend Bischoff's.

Stopped in with a RX for a scooter and cane and was told by the sales person- nobody takes…read moreMedicare, you have to pay cash. He was very unhelpful and it was a line of B. S. I'm a retired state worker and have the best insurance, I even told him that. I called my insurance company and they sent me a list of DME providers and I was told that my insurance (United Health Care Medicare Advantage) pays 100% no co-pay at all. I felt like the sales person was trying to make a fast buck off me by wanting cash, like a used car salesman. I won't go there again. There's plenty of reputable companies in the Roseville area that bill accredited health care providers.

Used the spot for a knee scooter rental, but they were SOOOOOO helpful, I decided to buy…read more Rental/purchase prices competitive. Highly recommend.

This business is a very helpful, knowledgeable family owned business. We will be back for more…read moresupplies needed to assist with taking care of my uncle.