Big brother is watching you closely at this bank. If there is anything even remotely unusual about…read moreyour banking habits, OR if you have nothing to hide but want to avoid problems, avoid this branch. I'm a lawyer with a local office address. I deposited a series of cheques from an international legal services company with a Toronto address on the face of the cheque. This should have been a boring routine deposit. The teller, who could not be older than 20, began to question what the funds were payment for (Who gave you this money?). He asked where did the cheques come from (Is this your client?), and on and on. The cheques were dated each Friday for the past few weeks so it doesn't take a genius to figure out I was being paid for services rendered. Anyway, when I refused to answer the questions, he typed a huge note into the computer about me (I was waiting for him to finish typing for a few minutes). Who was he writing to? It was about me, but they would not tell me what the report or whatever was produced. I complained to the manager of the tellers. She didn't even get up from her desk to speak to me. She just started shouting over the desks and past the counter to me that "HE'S JUST DOING HIS JOB". Um ok, I'm a cross border TD client, I deposited half a million dollars of business income to your bank in the past 5 months and you can't even stand up and come over to speak to me like a professional? Then I complained to the Bank Manager. I politely explained that I was questioned about this simple transaction, and I would like to know why. She implied it was just routine "know your customer" rules (which are enacted to prevent money laundering, terrorism, extortion... thanks for implying I might be involved in THAT stuff). Next time I went in I had to show ID to a different teller. This female teller looked at my passport, and then turned all the pages and asked me why I travel so much (I'm an immigration lawyer). Finally I realized these people are way too interested in the customer's routine transactions, and I don't have time for whatever problems they could cause with their constant questions, and whatever reports they generate. The last straw was the investment professional explaining, practically with glee, that her daughter bought a pre-construction home and it had already gone up in value $30,000, and isn't real estate a fabulous investment these days?? (um no its going to crash). She also suggested a purchase of Canadian money market fund that was largely commodity based, when most of my money was in USD. (that would have lost 5% immediately and who knows how much in the coming year). I'm sorry but if I want to loose money and get the government all up in my business I would just set a big pile of my money on fire on my front lawn.

Staff is so friendly and always pet the dog when I'm taking him on a walk and stop by.read more

Staff are generally friendly here. The line can be pretty long here especially month end. I would…read morerecommend to stop the chatting when the line gets long. By that time people just want to go in and out after waiting more than 10 minutes.

I'd had an issue with my TD VISA card that made it necessary to order a replacement. I was told it…read morewould be ready (and in fact, faster if I picked it up from the branch in person) by Thursday of last week. (I should note though that their phone customer service deserves 4 stars because both times that I'd called, they were amazing). When I went in on Thursday afternoon, the card hadn't arrived. The next day being Remembrance Day, I figured I'd give them till Monday. So, off I went to pick it up. A banking officer who had come out of his office to help the receptionist, was perfectly nice when he first asked if he could help me. I mentioned by reason, and his response was, "well did we call you?" No you didn't call me, but check anyway - sir. Sure enough, when he checks, my card is there . So then he needs to verify the information and my identity . Not sure what was the issue - because all I heard was him telling the receptionist who was looking the info up online "how the hell did we give her a card without..." and when I asked if everything was ok, he's like, "someone wasn't doing their job right" . Fair enough - but does that mean you have to be snarky to me? And about me, in front of me? As though I shouldn't have gotten the card? I got this card more than years ago, back in college. His running commentary didn't end there : for every question I had to answer, he had a mean spirited comment or smirk. I don't mind answering the questions you have to verify my identity - that's expected and in fact, welcome because I'd rather you be diligent about such things but seriously? You cannot be professional, and pleasant? Is it that hard to have display some decent manners? If you read my other reviews, you'll notice that I'm not easily dissatisfied with customer service. Having worked in retail growing up, I'm always mindful of the fact that it's not easy to be nice all day long. Plus, I don't like confrontations, so I just said - any other questions you need to ask? I tried to keep a pleasant smile on my face, and I have to say, I had a very hard time. Anyway, all in all - this one person's attitude made it a rather unpleasant experience for me. I'll definitely be staying away from this branch if I can possibly help it.

On Saturday, I was heading to a carnival. I didn't know whether vendors took cash only, or had…read moredebit and credit card options. I decided to hit this Scotiabank before heading over to the carnival. This Scotiabank is in a plaza. It has a drive-thru. It's across from Tim Hortons that also has a drive-thru. It's like night and day comparing the craziness at Timmy's versus the calm at this branch. I entered this plaza from Saginaw Parkway. The drive-thru's exit sign was facing me. I needed to make a tight u-turn to get to the ABM. It works if you drive a small car. If you drive a huge limo, forget it! Before I reached the ABM, there was a sign with details on how to switch your mortgage to Scotiabank. It was all in capital letters, so this branch is obviously excited to get your business. It was also the most reading that I have ever done at any bank drive-thru in my life. I got to the ABM. I bank with Tangerine, so my card works at any Scotiabank ABM. I love that you can select your cash denominations and elect to not get a receipt if you want to save a tree. I got my cash quickly. I then saw another sign for more leisurely reading. You must be somewhat literate here, which was the vibe that I was getting. I decided to circle around the branch. It was open on an early Saturday afternoon with lots of parking around it. I also found the official drive-thru entrance. The better option is to enter from Franklin Boulevard. The lane is wide and it was nice getting the full, correct drive-thru experience. I had a great experience using the drive-thru ABM. Maybe I'll check out the branch next time when I'm in the area. (181)

Normally, visiting the bank is kind of an annoying task. I don't mean for this review to sound like…read morestopping in at TD changed my life and made me a better person, but I do always leave here in a better mood than when I went in. AT A BANK, people. I've never had to wait at this location and the tellers are always crazy friendly. When they ask me if there's anything else they can do for me today, I actually feel like they mean it. Is there? I don't think so, but sure, we can hang out for a minute. I'm almost obnoxiously glad I decided to bank with TD since I started coming to this location. So, if you're looking for a bank -- this place is just about as good as it gets. Make sure to check in with one of their personal bankers to see what kind of account is the best fit for you. I ended up getting six months of free super crazy platinum banking (which I absolutely did not need) and at the end of the promotion the staff talked me down to a plan that was more my speed and less Warren Buffett's. The only minor downside to this location is the parking lot, which is reminiscent of a monster truck rally, especially when the snow obscures the space lines. It's a bit of a free-for-all, but you can avoid it by stopping in at off hours. I'll keep risking it as long as the staff here continues to make my monotonous errands a little brighter.

I dropped in at this branch to purchase some foreign currency for an upcoming trip. I dropped in on…read morea Wednesday afternoon and there was barely a wait. I let the teller know that I was looking for Japanese Yen. They didn't have any at the branch and she let me know that she'd have to call to get a rate from head office. This didn't take long at all and she was back with a quote. From there she had to enter some of the info into the system and provided me with a receipt for the transaction and the amount. She was super sweet during the whole thing and asked me all about my upcoming trip. They let me know that the currency would be ready for pickup on the following Wednesday. I wasn't able to make it on the Wednesday and they did call me to remind me that my parcel was ready for pickup. The day of the pickup, they counted the currency with me to ensure everything was accurate, and I was on my way! A very easy process that only took a week turnaround.