O rating for this woman who looked at my account stating that "I do not have enough money on my…read moreaccount " to clear a $5000 money order . It was around 4:30 pm on May 17th that i was humiliated by this so called Manager. Maybe she has not struggled in her life sitting on her comfy chair in her comfy office. I told her i have a mortgage coming on the 23rd so i need it. I have been banking with First Ontario Credit Union for more than 25 years. Not one single overdraft. I am responsible . But No , this Manager do not give a crap about it. "I am not authorized to clear the money order " . So why are you here ? To humiliate me ?

Held up my check that was deposited from another bank for 7 days even tho they told me it would be…read moreonly for 5, caused me to miss two flights and have to book two hotel stays (+$1500) all because HSBC wasn't responding to their faxes to confirm that the check I deposited was legit. Except HSBC was responding. The whole time. FirstOntario James Street branch was sending out faxes with their OLD FAX NUMBER ON THE PAGE INSTEAD OF THE FAX NUMBER ON THEIR CARDS. They couldn't figure that out in 7 days when it took me 20 minutes to figure out and show them. Best part? The HSBC branch they were trying to fax for a week is LITERALLY 3 DOORS DOWN FROM THEM. They couldn't be bothered to walk over and see what was wrong. Their loss. I'm bring over a business with +40 shareholders and +20 employees plus THOUSANDS of online transactions. Bank of Montreal was more than happy to take my business. Whole thing is my fault really. This is what I get for trying to bank with a small bank so I could "help the community". Lesson learned. If you're a student or elderly person on fixed income, this is the bank for you. Definitely not an institution that can handle a multi million dollar operation.

I recently retired and had to close my business account. I dealt with Antonio on a few occasions…read morewhile going through this process. Particularly since he knew I would soon be an ex-customer, he could have given me a minimal level of service. On the contrary he gave me one of the best customer service experiences that I have had in 28 years of dealing at that branch. Thanks Antonio.

Points for location and speedy service. It's hard to complain about the patrons, who are a bit…read moreill-mannered. Ignore that other Yelper's review. Service I found is always friendly. This is the only CIBC bank in downtown Hamilton so there's really no choice as to where to go for CIBC customers. Just get in and get out. Pro Tip: When the bank is closed, the CIBC ATM is next to the bank, on King Street. Pro Tip 2: Watch out for wheelchairs and rude patrons.

So many reasons to sign on. 15 years and not one bad experience. Lots of highly positive ones…read morethough!

I am giving this Branch 3 stars. Only because there is one or 2 tellers that are nice but lately…read morethe last few tellers have been rude and condescending.