Great employees and managers who go out their way for the customers, this location is very busy but…read moredefinitely convenient.

I am extremely disappointed with my experience dealing with TD Bank. I discovered that a credit…read morecard account was opened and used in my name without my authorization. This has been an incredibly stressful identity theft situation, and instead of receiving clear support, I feel like I've been given the runaround. Despite reporting the issue and providing all the information I have, the process has been slow, confusing, and frustrating. I expected a much higher level of urgency and protection when it comes to fraud and identity theft, especially from a major bank. At this point, I'm left dealing with the impact on my credit and spending a lot of time trying to get something corrected that I didn't create in the first place. I hope the bank improves how it handles serious fraud cases and treats affected customers with more urgency and accountability.

No hassle, great service. The only downside is there is no way to withdraw cash since they locked…read morethe doors after hours. It would be great if they kept doors open or put an outside ATM at the locations. Service fees suck.

You suck. Went to exchange American money into stupid Canadian money (in the Verona BMO) and they…read moreinformed me I was not able to do this simple task!! Refer to the above because I can not stress it enough......you guys suck diddly uck. I'd rather get castrated then walk into another BMO

Awful experience. I went on an odyssey with these folks…read more I went to open an account with them for a Queen's school club, as the powers-that-be (the SGPS) that had been previously holding our funds wanted to make its clubs more independant. I made about four trips total with various documentation. Each time I was told something different was missing from my documents, or something that I was told I didn't need was in fact something I DID need, etc. Not a huge deal, if there's really something that they legally require that I didn't have--frustrating that there didn't seem to be any kind of consensus between workers, but not the reason for the one star. On my third trip I had finally had everything they needed to open an account--seemingly. The worker needed to call someone to ask if I needed to have someone already AT the union vouch for me, basically (again, this was my third time in, nobody had ever told me of this requirement--you'd think they would, since if I didn't HAVE that, it'd make all of this running around a huge waste of time). They said they'd call me once they'd reviewed everything and let me know. Two weeks pass. I went in to see what was up. I was informed smilingly that my documents had been shredded ages ago because they'd heard that the SGPS, which had sent me off to find independent banking, had changed their mind and wanted our club's account back! I hadn't heard anything about this, from the SGPS or the Credit Union, nor did they apparently think I might want a CHOICE in where my club's funds went. They just assumed we'd been informed--I hadn't. So I tracked back to the SGPS and was informed that this was not the case (politely, though horrified that the Credit Union was making such claims). Which was sort of humiliating and a total waste of time. By this point I had completely had it with the Credit Union and ended up going to the Limestone Credit Union instead--and guess what? In less than an hour I had an account. I'm not sure if they were lying to get me off their backs (my account was only around 600 dollars) though I think it's more likely that they were dealing with some other organization at Queen's and assumed mine fell under that umbrella. Still no excuse not to dismiss us so rudely and carelessly without so much as a token phone call--they made so many assumptions without once getting in contact with me, I can't imagine leaving my money in their care and having to deal the wildly different expectations of the workers every time I needed to change something. Go to the Limestone Credit Union instead. Every interaction I've had with them has been friendly, helpful, swift, and diligent.