This was the closest TD while we were out, so we stopped in to use the ATMs. It's amusing how the…read moreATM only gave out $5 bills when $20 bills were requested. We joined the very long queue to get this sorted out. The line was practically out the door at this point and moving extremely slowly. I didn't keep track of how long we waited, but with only three tellers working and one in training, it was a long and boring wait. The fact that the bank was closed the previous day could've added to how many people needed to see a teller. When we asked about why we were given only $5 bills when $20 bills were requested, we were told the machine must've run out of $20 bills. If that's the case, the machine should be able to register this and not have this option available.

While this is not my home branch, I have been to this location many times…read more Parking is available around the plaza and even in the back, if you are not able to find a spot. The front desk staff and greeters are very friendly, courteous and professional - while waiting in line; I overheard their interactions with customers, both in person and over the phone. What impressed me the most was after my transaction, I asked the client service representative if I could speak to the branch manager. She did not hesitate or even ask why! A few minutes later, I met with Rose Figliuzzi. I explained that I have been with TD bank for many years, and I was very impressed with the staff. Rose took the time to speak with me, and appreciated my comments. I always enjoy visiting this branch.

Needed fast access to a Green Machine and this Pacific Mall location was the closest…read more This branch had 4 Green Machines and I was in and out quickly. The lineup for counter service seemed to move along quickly as their were enough Customer Service Representatives to keep clients happy. I've been a TD Bank client for decades and still happy with their overall performance.

I have an RESP with TD - I can't withdraw money from it! It has been almost 6 weeks. I was told…read morethat all the forms were in order and it would be 3 days to process. My kids can't pay their tuition. This happens almost every time I try to withdraw funds from my RESP. I usually have to invest 10-12 hours of time on hold, even pre-pandemic. Terrible company to work with, I wish I had never trusted TD with my money. Now I can't get access to it anymore.

This Royal Bank of Canada (RBC) branch is located at The Origin, in downtown Markham. I like this…read morebranch on the whole. This branch requires that you exit The Origin and enter the branch off Enterprise Boulevard. If the weather is horrible, you have no choice but to brave the elements to get to this branch. Parking isn't terribly close if you have mobility issues. You are better off hitting an RBC away from the downtown area where walking from your car to the branch entrance is minimal. These details made me deduct a star. Otherwise, it's a nice branch. I like that there's a shallow ramp to get to and from the branch for those who have mobility challenges. I also like the ramp between the two doors to get inside the branch. Thoughtful planning was done when building this RBC, including the buttons to open the doors. I was there on a Saturday afternoon. I used the ATM to do a transaction. The screen was crisp. I could use the tap rather than inserting my card. The transaction was seamless. There are two ATMs in the lobby. You can access them 24 hours every day. I don't do a lot of banking at RBC. It was nice to finally check this branch out at long last. Teller services were closed when I was there. I hope to check them out someday. (54)

Great branch location with excellent customer service. The manager was very friendly and helpful…read morewhen he didn't really have to be and went above and beyond to help me.

Attention clients or family members of clients at CIBC, they are extremely disrespectful to elderly…read moreclients, even when accompanied by their adult children/grandchildren. I had the most unfortunate experience at this CIBC branch. Specifically with a teller employee named Christy on Saturday Oct 5th at around 12 in the afternoon. I had taken my grandmother here for a simple withdraw and she was rudely spoken to by Christy. Christy was very unprofessional, condescending and unpleasant to be helped. Even as I stepped in to assist my grandmother, Christy was still very rude. It's not uncommon knowledge that elderly people may have difficulty hearing or understanding, but Christy still put up an impatient and rude service. Her Cantonese speaking "skill" was definitely put to use, but with a very condescending tone. Just because they are elderly, doesn't mean they can't pick up on attitude and rudeness. When confronted after, Christy was defensive and did not even offer a sincere apology. Neither did her manager who decided to stay back and oversea the transaction. Both Christy and her manager were very rude, condescending, unprofessional and extremely unpleasant. If CIBC would like to contact me further about this interaction, feel free to. I will be filing a formal complaint on Christy and this branch.

I visit the drive-thru ATM of this CIBC whenever I am around this area. Oddly, I have never been in…read morethe branch. This drive-thru isn't designed well. When you are done at the ATM, it curves. It is difficult to see cars coming behind you as you merge. You also have cement sidewalks all over the place. It feels like you are participating in a driving obstacle course. On a good note, the ATM is always available when I am there. It's in the same plaza as Marshalls and a Canadian Tire gas station. (258)

DO NOT RECOMMEND THIS LOCATION!! I'm posting this review while I'm in front of the counter because…read morethe lady working has absolutely no clue what she's doing. She asked two... now three... I mean four associates for help. She did not like the advice that the first associate gave her and another one gave her the exact same advice and she did not understand it either. A line is building up behind me and her customer service is highly lacking. Will NOT return to this location.

If you need help, or in a rush, find yourself another BMO branch. This is THE worst branch with no…read moreownership, and THE most unhelpful Branch Manager. She does not assist her employees or clients. I feel sorry everyone that works under her.

I wrote a review a while back for this Scotiabank. The entire listing seems to have vanished. So,…read morehere I go again. I tend to hit the drive-thru at this bank when I'm in the area. It's on the northeast corner of Highway 7 and Warden Avenue, next to Booster Juice. It's cool that Markham Town Centre has two drive-thrus. The other one is McDonald's. Tonight, I needed to deposit some money. I hit the drive-thru. The option to withdraw money wasn't available. However, depositing money was there. Yay! I like that the ABM is able to detect how much money I want to deposit. It was correct and straightforward. I have only been in the branch to use the ABM once. The ABM area was clean and bright. My experience was great. It was before the pandemic. It's a decent branch to either deposit or withdraw money through an ABM. If you like drive-thrus, try the one here. (15)

Firstly I want to say that I have been a Scotia Bank customer for over 30 plus years and over that…read moretime period I have seen the service go from great to not so great as a customer and a former employee. I usually go to the closest to but was having so much difficulty in getting any assistance that I stopped in the branch at Hwy 7 & Warden and spoke to Coral Liu and my faith with having great customer service was restored. Coral took the time to talk to me and answer all my questions and said she would even follow up and get back to me. I would highly recommend Coral to anyone looking to need some financial advise.

These people are so slow. Most of them aren't even working. Just chit chatting with each other …read more Use the ATM is better.

I came in at the end of the day and Jansen was supposed to be leaving, but still made time for me…read moreand answered all my questions. He genuinely tried to solve my issue, he didn't but was able to put me in touch with others that could at BMO and for that I am happy.

This plaza on the northeast corner of Major Mackenzie Drive and Markland Street is one that I enjoy…read morefrequenting. Canadian Tire and Shoppers Drug Mart anchor it. There's a Harvey's-Swiss Chalet combo store that I like visiting. Across from these eateries is this Scotiabank branch. It's a couple of doors down from a Starbucks cafe that I also like to visit now and again. This Scotiabank branch does not have a drive-thru, similar to the Starbucks. This branch does have parking spots in front of it with the Scotiabank logo marking each spot. Each logo is attached to a post that allows folks with bikes to chain and lock them up. There are a couple of ABMs on the left when you enter the branch. The area is clean and the ABMs are available 24 hours a day. The branch is closed on Sundays. Its teller hours are similar to other Scotiabank branches. It's open from 9:30 am Monday through Saturday. It closes at 5 pm from Monday through Wednesday. It stays open an extra hour on Thursdays and Fridays. On Saturday, it closes at 4 pm. I have never needed any teller services. I tend to hit the ABM to either deposit or withdraw money. It's a nice branch to visit. I have never had any issues with the ABM or parking. (366)

For my 100th review, I decided to highlight a bank branch. We came here two years ago to inquire…read moreabout a mortgage, and found the bank officers to be very knowledgeable and helpful. First of all, they helped us obtain a very competitive rate, much better than the rates at other banks. Since I'm an American, it was much more work since I didn't have Canadian credit history, but they were willing to cover the cost of requesting a US credit report. They were also willing to reduce the holding period for US currency transferred in. The bankers that we worked with were always on top of things and were very accommodating. Not everything was smooth sailing, though. One time they lost a bank draft, but were very apologetic and expedited a replacement bank draft. As our mortgage renewal is coming up, Scotiabank was not able to give us as competitive a rate as before, so we'll have to move on. But the bank officer, again, was helpful in answering our questions about how to maximize our payments without penalty. He even asked us to notify him when there are 3 bi-weekly payments in a month because their mortgage payment systems don't properly handle more than 4 payments a month (we decided to start matching our payments). So kudos to the bank officers at this Scotiabank branch for being knowledgeable, customer-centric, and very accommodating. It truly changes the way I perceive banks. Note: All 5 major Canadian banks can be found at this plaza, so shop around!

I have been here doing commercial deposit at Alterna Savings for years since it was located in a…read morestrip mall before this branch moved to this nice new location. Service though a little slow and confusing as there's a different line for commercial/personal account but when the bank is not busy. I do really like all the perks the bank offers for customers including auto beverage making machine for espresso, coffee and even hot chocolate! There is also a nice lounge area in the front equipped with computer if you want to do some online banking! There are always tons of parking as the lot is huge and only shared with a few shops.

This is the only physical branch that I can now go to. It is a 45 min drive to get there however…read more sometimes I need to go. The staff is more than happy to help me with whatever I throw at them with a smile and a thankyou. Free coffee as well (nice touch) and a pleasant waiting area. A great place to do business with. I can't recommend this branch enough .

Do I get to cut the wait line and walk to the front to wait for an open window if I called ahead of…read moretime to mention that my card was used for fraud and I need a new card? It's ridiculous how there are over 9 people waiting in line, and this woman just walks up to the front of the line speaking over the customer that the rep is assisting saying she called regarding her card being used for fraud and that she called ahead of time. If she had an appointment, shouldn't she be handled by an advisor and not the teller? We're here waiting for 20+ minutes where this woman who waltz in are assisted under 10 mins.

Roughly a decade ago, I opened a chequing account at this CIBC. It is the closest branch to my…read morehome. It was a pretty straightforward process to get my account open and set up. I was happy. Roughly four years ago, I took out a loan to consolidate my debt. That process was messy both over the phone and at this branch. As an example, I explicitly said that I didn't want insurance on this loan. I spoke to a loan representative at this branch. Sure enough, the insurance was slapped on and he couldn't remove it from the system. Luckily, I don't need to go to this branch to deal with people these days. When I do visit, it tends to be to use the ATM. The branch is clean. I like that there is a trash bin where the ATMs are. It's helpful, as this plaza doesn't seem to have any garbage bins! The parking lot does get crazy these days. I parked as far back from the bank on a Friday evening. At least I got a decent walk in. Staff are friendly at this branch. There is a waiting area with comfy couches. The teller area does get busy, so expect a wait if you need to speak to a human being. (88)