This was the closest TD while we were out, so we stopped in to use the ATMs. It's amusing how the…read moreATM only gave out $5 bills when $20 bills were requested. We joined the very long queue to get this sorted out. The line was practically out the door at this point and moving extremely slowly. I didn't keep track of how long we waited, but with only three tellers working and one in training, it was a long and boring wait. The fact that the bank was closed the previous day could've added to how many people needed to see a teller. When we asked about why we were given only $5 bills when $20 bills were requested, we were told the machine must've run out of $20 bills. If that's the case, the machine should be able to register this and not have this option available.

While this is not my home branch, I have been to this location many times…read more Parking is available around the plaza and even in the back, if you are not able to find a spot. The front desk staff and greeters are very friendly, courteous and professional - while waiting in line; I overheard their interactions with customers, both in person and over the phone. What impressed me the most was after my transaction, I asked the client service representative if I could speak to the branch manager. She did not hesitate or even ask why! A few minutes later, I met with Rose Figliuzzi. I explained that I have been with TD bank for many years, and I was very impressed with the staff. Rose took the time to speak with me, and appreciated my comments. I always enjoy visiting this branch.

Needed fast access to a Green Machine and this Pacific Mall location was the closest…read more This branch had 4 Green Machines and I was in and out quickly. The lineup for counter service seemed to move along quickly as their were enough Customer Service Representatives to keep clients happy. I've been a TD Bank client for decades and still happy with their overall performance.

I have an RESP with TD - I can't withdraw money from it! It has been almost 6 weeks. I was told…read morethat all the forms were in order and it would be 3 days to process. My kids can't pay their tuition. This happens almost every time I try to withdraw funds from my RESP. I usually have to invest 10-12 hours of time on hold, even pre-pandemic. Terrible company to work with, I wish I had never trusted TD with my money. Now I can't get access to it anymore.

This Royal Bank of Canada (RBC) branch is located at The Origin, in downtown Markham. I like this…read morebranch on the whole. This branch requires that you exit The Origin and enter the branch off Enterprise Boulevard. If the weather is horrible, you have no choice but to brave the elements to get to this branch. Parking isn't terribly close if you have mobility issues. You are better off hitting an RBC away from the downtown area where walking from your car to the branch entrance is minimal. These details made me deduct a star. Otherwise, it's a nice branch. I like that there's a shallow ramp to get to and from the branch for those who have mobility challenges. I also like the ramp between the two doors to get inside the branch. Thoughtful planning was done when building this RBC, including the buttons to open the doors. I was there on a Saturday afternoon. I used the ATM to do a transaction. The screen was crisp. I could use the tap rather than inserting my card. The transaction was seamless. There are two ATMs in the lobby. You can access them 24 hours every day. I don't do a lot of banking at RBC. It was nice to finally check this branch out at long last. Teller services were closed when I was there. I hope to check them out someday. (54)

Great branch location with excellent customer service. The manager was very friendly and helpful…read morewhen he didn't really have to be and went above and beyond to help me.

WORST BANK EVER. I withdrew funds from my BMO acct. $40,000 by bank draft and $47,000 cash to place…read morein a TD account as they are one of the few banks in Canada that allow Bank Wires to crypto exchanges. I bought a $47,000 bank wire to send to a well respected & very conservative exchange. Within 1/2 hr on the way home I got a call from TD's wire fraud dept and the woman; Melissa, wanted to know asked me extremely invasive questions that had nothing to do with my wire transfer. She said if I didn't answer she would cancel the wire. I told her I knew the risks of crypto and I'm an adult, I've been studying it for over 2 years and I have a friend who shares info with me. That egomaniac decided it was too much risk for me (my money) and SHE CANCELLED THE WIRE TRANSFER! I was livid! My money was not returned for 24 hrs. I then called that dept & spoke to someone else who said she would have no issues with me buying crypto so she put a note on my account and told me to just buy another wire & if it gets flagged they'll see her note. I did that the next day. Another jerk from the same dept who called himself Allan called me & he was excessively rude. He demanded to know my friend's home address (the one who I speak to about BTC). I said he's a business friend I only know his work address, hello. I'm married! He said he didn't think I knew enough about crypto so he cancelled my wire! I was seeing red at this point. I spent the next 3 hrs trying to get ahold of a supervisor or manager. Nothing. The bank manger at TD on Woodbine & 16th, Peggy was USELESS and RUDE. She was having a hen party in her office that she called a 'meeting'. How many meetings are there where you sit around with the door open laughing? I waited over 1 1/2 hrs for this manager who clearly lacks customer support skills. In order for me to drain my account of all monies to close it, I was FORCED to wait 5 BUSINESS DAYS EXCLUDING WEEKNEDS in order to get back my initial $40,000 bank draft. My account has been marked as FRAUDULENT. Because why? I wanted to use MY MONEY to send to an exchange to buy Bitcoin. The bank refused to let me send my money where I wanted despite my telling them I was cognizant of the risks. The other day I got a call from TD bank. Wire Fraud. She said the call was being recorded for training purposes and I said I did not agree to help them with training. What is the call about? She kept talking over me and refused to answer then hung up on me. This IS THE WORST BANK EVER TO DEAL WITH. NEVER, EVER AGAIN! I'm a senior and I know how to spend my own damn money. I don't need some stranger who knows nothing about my financials to tell me where I can spend my money. NEVER AGAIN!!! TD BANK DOES NOT ALLOW YOU TO SEND BANK WIRES TO ANY EXCHANGE TO BUY CRYPTO. Thanks to this mentally challenged bank I lost out on buying BTC when it was below $60,000 USD per coin. I also lost out on the halving. I'm so glad TD Bank is at the bottom of the totem pole because when the dollar collapses, TD will be one of the first to fail. Yay! I will be happy those wire fraud power trippers are going to lose their jobs.

Considering the fact that the next closest td isn't until like bayview and 16th..so ppl close to…read morewarden, woodbine hwy 7 and 16th. Mostly come here therefore it is always packed with lots of bodies. 2 machines available. They try to get ppl in and out if there is a line, more ppl hop on and serve u. Have been a loyal customer for over 10 years and counting.. Great ppl on both sides of the counter. Lol

This branch is a hit and miss, depending on how busy it is…read more The disadvantage of this branch, however, is that there is no Premier aisle. This means I'd have to line up in the regular aisle, which usually means double the waiting time. This would be one of the reasons why I'd choose New Kennedy Square over this place. Closed on weekends, which somewhat surprises me considering how busy surrounding places are.

Bank Scotiabank Vijole Chai ,we left several messages for her from June 3rd, and several…read moreemails..it is June 19th, she replied that she will call today at about 12.30pm, so far silence. She is completely unfit for work, what is she doing there. It is sad that they treat bank customers like this

Strange customer service lady representative that helped us. Maybe she wasn't having a good day but…read moretook about 20 min just to exchange some USD. The CSR beside us went thru 3 different clients with complex transactions like money order etc... anyhow

I came to this branch to use the ABM. I have passed by this location countless times, but never…read morewalked in until recently. I was heading over to Purolator and this Scotiabank was on my way. There was plenty of parking at around 7 pm. I parked and walked in. There was one customer using the ABM. There is only one machine available. What was odd was seeing a man stretched out on the carpeted floor, with his shoes off, occasionally looking at us, while trying to fall asleep. Although it wasn't a cold evening, the bank's lobby is pretty cozy, even for those who do not have a place to crash. I made my deposit. I had no problems. I then left. I may come back here again soon. Hopefully, I won't have to mind the body the next time I'm there. (345)

My wife and I have had our mortgage at this branch for over five years now. We love this branch!…read more Everyone there treats you with courtesy and always has a smile on their face. Our current financial advisor is amazing. Even the branch manager greets you each time you're there. They do the best for you at this branch even if they have to jump through hoops and stay late hours. It's all about customer service and the Silverland Centre branch definitely excels at that! A highly recommended bank branch to deal with!

If you're smart or actually from Canada, I highly recommend to NOT bank with HSBC. I would rather…read moretake a fork through the eye, no lie. There are probably 10 people working at one time and not one is competent. The thing is, they are all nice and can speak both Chinese and English pretty well BUT they have to follow their insane policies, which is completely not their fault. The bank policies they have are insane and they run on some other kind of policy - nothing similar to actual Canadian banks. Long story short - my mom had written me a cheque and my bank sent me a form to bring to HSBC to just verify that the money had indeed came from my mom's account. It was a formality really and seemed simple enough. I drove here on my lunch to try to get this done. First of all. The premier AND the regular line had the same amount of people and moved at the absolute same speed.... so why are they trying so hard to push their premier accounts saying that they'll prioritize you and you get special treatment? I call BS. Anyway I went up to the lady and explained the situation ^ she pulled up my mom's account and saw that it did come out her account, just a few days ago. I say "great, can you sign this form from CIBC that just proves a HSBC rep has verified it?" She immediately denies my request and says she cannot sign any paper that did not originate or been produced by HSBC themself..... apparently it's a policy. So I ask her if she can write down one sentence with her own paper then on a HSBC letterhead and then sign that. She also denies that. My mother is angry at this point and says you can do this at any other bank and all we needed was a signature to prove that the money did come from her account. We weren't trying to take anything in or out. My mom even wanted to cancel the cheque, transfer the money to another bank like BMO and then transfer it to me from there and have them sign instead. The teller then told me if I wanted to get anything done, I'd have to have a meeting with my mom's bank relationship manager???? To get a damn signature that doesn't require any work on their end?? And the manager was in another meeting.... ????? At this point I don't know what to do so I call CIBC saying that HSBC is bullshit and their policy is as well. They are hearing my call and call the manager over. I guess my call combined with my mom's frustration got an exception because the manager rushed over to do it, but not without complaining and saying that it was a special exception. On the drive home, my mom got a call and it was the manager asking why we needed it and she wasn't reading the docs when she signed it. What kind of people do you hire here?? And what kind of policies do you have in place? This is the most mess of a bank I've ever witnessed and I am so thankful we have other banks here to use rather than this scheming, for sure money laundering hell hole.

I guess people don't normally rate banks? I'll be the first one then…read more Recently with the hour changes across all HSBC branches (in Markham at least), this location is the only one that opens on Saturday. The result? Long lineups for teller services, especially during Saturday mornings. You would think they'd have at least 4-5 tellers, but I've never seen more than 3 (usually 2) on Saturdays. However, this place deserves an extra star for having a lineup dedicated to HSBC Premier cardholders. The line for them is usually not more than 2-3 people, sometimes even none! I feel bad for the regular lineup, but hey it's offered so take advantage of it. This is my usual HSBC branch for the past 4-5 years, to the point most of the employees know me, so I won't comment on the service as it'd be a bit biased.

Attention clients or family members of clients at CIBC, they are extremely disrespectful to elderly…read moreclients, even when accompanied by their adult children/grandchildren. I had the most unfortunate experience at this CIBC branch. Specifically with a teller employee named Christy on Saturday Oct 5th at around 12 in the afternoon. I had taken my grandmother here for a simple withdraw and she was rudely spoken to by Christy. Christy was very unprofessional, condescending and unpleasant to be helped. Even as I stepped in to assist my grandmother, Christy was still very rude. It's not uncommon knowledge that elderly people may have difficulty hearing or understanding, but Christy still put up an impatient and rude service. Her Cantonese speaking "skill" was definitely put to use, but with a very condescending tone. Just because they are elderly, doesn't mean they can't pick up on attitude and rudeness. When confronted after, Christy was defensive and did not even offer a sincere apology. Neither did her manager who decided to stay back and oversea the transaction. Both Christy and her manager were very rude, condescending, unprofessional and extremely unpleasant. If CIBC would like to contact me further about this interaction, feel free to. I will be filing a formal complaint on Christy and this branch.

I visit the drive-thru ATM of this CIBC whenever I am around this area. Oddly, I have never been in…read morethe branch. This drive-thru isn't designed well. When you are done at the ATM, it curves. It is difficult to see cars coming behind you as you merge. You also have cement sidewalks all over the place. It feels like you are participating in a driving obstacle course. On a good note, the ATM is always available when I am there. It's in the same plaza as Marshalls and a Canadian Tire gas station. (258)

This Royal Bank branch has been in the area for a few years. I have driven past it often. It wasn't…read moreuntil I was in this plaza to pick up food from Hakka Wok on Saturday that I paid more attention to it. The bank is close to Markham Road. The main branch doors are on the south side of the building. I didn't go in, but the branch looks nice from afar. I tried out the drive-thru instead. I have figured out why I like drive-thrus. My dad never liked going through them because he is soft-spoken and folks on the other end of the speaker couldn't hear him. I find it fun, as if I'm making up for lost time. The drive-thru ATM is on the west side of the building. I didn't realize that there was a drive-thru because you cannot see it from Markham Road. Ah, it all makes sense now. I had no problems entering and checking out the ATM. I don't bank as often as I used to at Royal Bank, but I still do now and again. There is plenty of parking in front of the branch. I'm glad that I finally checked it out. (185)

I have been going to this branch for years and am always amazed by the friendliness and service…read morethey provide. I try to go to this branch whenever i need to get anything done at RBC. Special mention to Louri, she is always so positive and welcoming.