Let's face it... talking about insurance just isn't that exciting. It's one of those things you…read moredon't really think about until you need it. But when that day comes when you wake up to find water pouring in your kitchen ceiling and ruining your brand new hardwood floors, or that morning arrives when you're a little bit distracted and accidentally bump into your neighbor's prized Tesla (that he oddly refers to as "Tina") while you're backing out of your driveway (and trust me, it will happen), that is not the time that you want to find out that your insurance agent has a voicemail box that is always full, and a perpetual "out of office reply" on their email telling you to call their assistant if you need any, well, assistance. No, this is the time when you need help, and fast. Enter Tracy Stowell and Rob Barbine from the Rhoads Group, a dynamic duo affectionately known as "Team Trabert". Collectively they have over 25 years of experience in the insurance industry, and boy does it show! But the most impressive thing about them is not just their shared head knowledge. There are plenty of intelligent agents out there. It's that they genuinely care about their clients. And while a lot of people say that, Tracy and Rob actually live it. And I can speak from a very unique perspective... You see, I'm not one of their clients. I'm Tracy's older sister. Now before you go discounting this entire review on that basis alone, hear me out. By being the big sister, I'm probably harder on her than I would be on anyone else because I expect more from her than I do the average person. However I can honestly say that when it comes to her role as an agent, I literally could not be more proud. She is the epitome of who you want on the other end of the phone when you are in a crisis. Recently I was visiting her from my home in Portland, OR, and she received a phone call from a client on a Sunday. This is technically her day off, but she took the call anyways because she knew the client had an open claim for water damage in her home, and she wanted to make sure she was okay. The client was extremely upset about a particular situation, yet Tracy remained calm and helped to talk her through it and come up with possible solutions to remedy the issue. Why? Because she cares. Now this was not an unusual event for Tracy. No, I've seen her do it a million times. She regularly takes client calls on evenings, weekends, holidays, you name it. Bottom line is, when you need her, she is reachable. And because of her many years of experience, it's likely that she'll know the answer to your question on the first call. But even if she doesn't, she will not rest until she finds an answer, and then she will always follow back up with you. And what I mentioned before about insurance being boring? No, not with Tracy and Rob. They are both outgoing, engaging and fun to talk to on the phone, and even if the subject matter isn't always extremely captivating by itself, you'll still hang up feeling like you just had a great conversation with a good friend. So I guess my main point is, if you are looking for an insurance agent who's, knowledgeable, experienced, genuinely cares, and most of all, will always be there when you need them the most, give Tracy Stowell and Rob Barbine a call today. I promise, it will be one of the best moves you've ever made. And hey, while you're at it, tell her that her big sister says, "Hi!"

I have been working with Alex Knapp for several years now for all my personal insurance needs…read more Alex has always been quick to respond and I trust he always has my best interest in mind when he makes recommendations. I would not consider using any other agent for my insurance needs. Walter H

I have been a customer with Eric Rose State Farm for many years, and have always had good service…read more But last night he went beyond "good". He answered my call at his home at almost 9 pm and sent a proff of insurance to my phone, which kept a rather un-helpful cop from having my car towed. Eric went to a lot of effort and solved a very bad situation.

Great agency! Love the staff and Eric is just like the agents you see on TV - always there when…read moreyou call. He made sure we had his cell phone programmed in to our phones so we could call him at any time. The entire team always makes us feel so important and they definitely go the extra mile for us. Dealing with a claim has never been easier!

Nancy W. was an absolute pleasure to work with. She greeted me with kindness and hospitality…read moreimmediately upon my arrival to the office (with no advance notice). She took her time to understand my needs and worked diligently to get a policy which fit my expectations. I give Nancy 6 out of 5 stars all day, every day!

From the owner: GA-3386900 Our mission is to help people manage the risks of everyday life, recover from the…read moreunexpected and realize their dreams.

After contacting several independent agents to secure homeowners and auto for our upcoming…read morerelocation to Georgia, Scott was the first (and actually, ONLY) agent to respond to our inquiry. Within a matter of hours, we had multiple competitive quotes from several insurers. Once we selected the best option, Scott was prompt in providing us all the specifics we needed for the closing on our house - weeks in advance! It was very nice to have one less thing to coordinate during the move. Finding good service these days is rare, and apparently other agencies seemingly ignore potential new business. Thankfully, Scott is an exception and I'd recommend his agency based on service and responsiveness alone. Looking forward to a long relationship with Hansard.

Scott, Jamie and the team at Hansard Insurance are awesome, they are friendly, responsive and treat…read moreyou like family, they are a local family owned and operated business and it shows. I have no words to describe the level of customer service that I have thus far received from the team and hope to be a client for a very long time. Keep up the good work you all. Five stars are not enough you all deserve 10 :) :) :) .

A year or so ago, my husband and I contacted Justin Adams about lowering our insurance rates and…read moreexpanding our coverage. One of our neighbors highly recommended him and told us that they were able to get much lower rates through Farmers. My husband called Justin and he immediately began to search for the best plans for the lowest rates. The rates were so good that we did not even hesitate about making the switch over to Farmer's Insurance. When we decided to buy a new boat, we called Justin while sitting with the boat salesmen. Justin answered the phone on the first ring and was able to quickly help us obtain boat insurance. Justin and his team are always available and we couldn't be happier! We now recommend them to all of our friends! Justin is family-oriented, super responsive, and always willing to help us when we need something!

Justin and his staff caters to all of your insurance needs. They provide the best customer service.read more

If you are shopping for personal coverage I would choose another broker, this one seems to phone it…read morein. Not sure he would fight or go to bat for a client, I know he didn't for me. I'll try to make this short. I was rear ended in morning traffic on an exit ramp. There were no injuries and minor damage to my vehicle. We did not call police, exchanged information and went on our way. When I contacted the other driver and his insurance company he denied that it happened despite the obvious damage to the front of his vehicle and the rear of mine (with pictures). I contacted my agents office who was Mark Gupton at the time and was given information that I now know not to be true. I was told that I could file under my policy and since someone else was at fault it would not effect my rating. With that information I paid my $500 deductible and had my vehicle repaired. The claim was paid timely by State Farm however the subrogation lasted for a little over a year. During this time I would check the status of the claim from time to time on my pocket app and after 10 months or so I reached out to my agent to ask for assistance in getting this settled. I was told that I would have to speak directly to the claims adjuster and there was nothing they could do to help. At that moment I knew it was time to shop for another agent. I was a client for 19 years. Filed two claims totaling around a $5,000 payout, paid my premiums on time, never called to contest an increase, pretty no nonsense kind of client and after my claim experience I shouldn't have been surprised when I called yesterday to ask what I needed to do to cancel my auto policies. Joy informed me I needed to sign cancellation forms, verified my email address, and promptly sent an email with the cancellation forms attached. No inquiry on why I wanted to cancel, was not asked if there was anything they could check on to try and keep me as a client, or even an "I'm sorry you will be leaving us after all this time.". I'm not so naive to think that I produced a huge amount of revenue for the agent but I was a consistent client who didn't file excessive claims, and I paid my premiums on time. Showing a tiny little bit of interest in keeping me as a client could have gone a long way. No matter how small or large, customer issues should be important. Until something happens, you sometimes have no idea how important a good relationship between you and your broker can be. Choose wisely and choose a broker who you feel will have your back if a situation arises. I'm thankful my issue was nothing more than a minor damage claim but it makes me wonder what could've happened if it were something much more serious.

From the owner: Our State Farm mission is to help people manage the risks of everyday life, recover from the…read moreunexpected and realize their dreams. We do this by providing personalized State Farm Auto, Home, and Life Insurance. We love helping our Fulton, Forsyth, Cherokee, Gwinnett County, and Georgia friends and neighbors. License #: GA-490252

Jon Jones is a top-notch guy and great agent. It's a tough business, but Jon runs a great firm and…read moretakes a very personal approach to meeting his clients' needs. With years in Atlanta communities including the Vinings/Smyrna area and Alpharetta, Jon has close ties to the metro community. There's a reason State Farm has been a successful insurance company for so many years, and it's primarily because of people like Jon. Especially if you are looking to package different coverages, it worth it to consider SF and talk to Jon about the best arrangement for you.

Terrible customer service…read more First, they issued a policy that their underwriting cancelled later even though the facts were shared up front. Secondly, their agents don't respond to emails. Period. Don't. They will apologize if (and that is a big if) you catch them on phone, but then again won't respond. Lastly, they did not issue my refund or provide any communication on it, even after cancelling my policy. I have had to make 10+ calls, 10+ emails for a matter that should have been easy to address. Very dissappointed.

I wanted to give a wonderful endorsement to Dave Harden and Allen Sumrell and his staff at State…read moreFarm Insurance Company in Cumming. We have been long time customers, but recently, they truly went ABOVE AND BEYOND in helping us! I had an accident, and they were immediately on it. They were kind and helpful right away. They took care of the business end, provided emotional support, and handled everything quickly and painlessly! I know that many insurance companies work against you, but NOT Dave Harden's group! If anyone is looking for an honest, reliable, and professional company to take care of your insurance needs, THIS IS IT!! A true gem! We can't thank them enough!!

The best team ever! Prompt and efficient every time you need them! It is great to have a home town…read moreagent working so hard to make things easy for you!