O'Neill has a lack of compassion and a "because I said so" attitude…read more I needed a Pap smear and requested a smaller speculum due to excessive pain in a previous exam, and she agreed. The speculum was *agony* and I'm shaking in pain, even with Advil and a high pain tolerance. She then pauses and says she used the standard size "so she could see better." She moves on to collect the sample, saying it's just "discomfort." I felt so violated I went back to my car and cried. She lied to make a simple procedure easier on herself, causing her patient pain that didn't need to be there.

I was a patient here for about 4 years before moving, primarily seeing Patty Zull FNP. I was always…read morevery impressed by their professionalism and kindness. I was nervous coming in for my first exam and then subsequent minor procedures, but everyone made me feel comfortable. I was impressed that I never felt pressured regarding my life choices, which often can happen around other women and/or in conservative areas. I was particularly impressed on two separate occasions there-- once, I had a minor procedure which made me very nervous and I ended up having a bad reaction and sort of fainted. The staff was extremely kind and concerned, giving me water and juice, making an embarrassing situation much better. Another time that I happened to be there for an appointment, there was a car accident directly in front of the office, which happened to involve a pregnant patient. I watched it happen and then watched the staff jump into action, calling for help, assisting the drivers and the child, making sure everything was okay. All during this time, they continued to serve myself and the other patients as well. If I didn't move too far away, I'd absolutely continue seeing this provider.

I just had my first appointment with Dr. Thomme of Borgess Women's Health after seeing a different…read moregynegologist for 20 years. I was having menopausal issues and felt I needed a new prospective. Dr. Thomme and the staff at Borgess Women's Health were all very helpful. I got answers that I have been searching for. She and her staff took their time and I felt that they understood me better than any doctor I've visited in a long time. I would highly recommend their practice!!!

In the process of switching practices, while my FMLA coverage was active, I called Sedgwick to…read morecheck to see if I could take time off work while my claim was active. They said that was fine as long as it was pregnancy related. Then I called Borgess Women's Health and spoke to Paula regarding the same question. She is the one that processes all the medical related paperwork. She told me yes I could take time off as long as it was related to the pregnancy and she also said that in some cases they could backdate certain things as long as it pertained to the pregnancy. So, assuming I was okay, I took a few days off prior to meeting with Doctor Winter that same week. When I finally met with Doctor Winter I told him I had my FMLA paperwork and he told me he couldn't backdate anything and that it was against Borgess's policies. I told him that I would lose my job because of this misinformation and be fired for an attendance violation and he said there was nothing he could do. I pressed and said, "But it's my JOB." And he asked me, "What does your husband do?" I think my jaw nearly hit the floor. Not only was it presumptuous to assume both me and my spouse were working but I was insulted too. My husband had been in search of work for the past year and hadn't found any leads. I explained this to Doctor Winter and it was painful to do so. I then asked about the paperwork and he said he didn't think I would even qualify for FMLA. I told him that in the state of MI pregnancy is a temporary disability and he said he'd fill it out and see but he said he couldn't excuse the time I had taken off because he hadn't seen me prior for those issues. I argued they were the same issues he was seeing me for that day and he said they weren't pregnancy related and I'd have to start over with a new claim and submit to my neurologist (I am epileptic and I have lumbar arthritis both of which are affected by the pregnancy). A couple of weeks later I received my FMLA decision in the mail and sure enough, my leave was granted only from the day I saw him on. So I lost my job. As if that wasn't insult to injury enough, I had to fall back to my secondary income (self-employment) as primary and it wasn't nearly as much as I made at my old job. As if I wasn't tired enough from the pregnancy I had to work three times harder to make much less. Then since I knew I'd be diabetic again with this pregnancy, I had to keep pushing off my appointment with diabetic ed because I did not have the gas money to get there to and from. I asked about gas mileage reimbursement and Borgess said they did not offer any. Today I spoke with nurse Kim after finally making it to my appointment yesterday with the dietician, and she said she would call me back right away regarding an insurance issue and the script for my insulin. All day I waited for a call back. Finally I called the pharmacy and they said a script had not been sent in. So I called Borgess back and got a different nurse. She called over to Kim to see if she wanted to speak to me about my issue and her reply was a callous and flat, "About what?" Which naturally offended me that had forgotten after I had told her my fasting blood sugar this morning was a whopping 268. Then when she finally got on the phone with me, I asked her what was going on and she said she was waiting for the doctor to approve the script because he was tending to patients all day. I told her it only takes like five minutes to submit electronically to the pharmacy and I didn't understand why I couldn't just get a dosage so I could at least use my daughter's insulin today until I could get mine tomorrow (my daughter is type one diabetic) and the insulin they wanted me on were the same ones she used. The nurse said she "wasn't at liberty" to give me a dosage but that whatever the dietician recommended Doctor Winter had to approve. I told her I was concerned about waiting longer and the effects it would have on my baby, and Kim told me callously that "Well, two hours won't really make a difference after all this time" (referring to the fact that it took me so long to be seen with the dietician which really irritated me given what I had already gone through with them and the financial damage they had done to me). So I waited until 4:45pm and called again to see what the status was. The operator at the front desk said to please wait on hold so she could check to see what was going on. I waited for 29 minutes and finally gave up, assuming they had left me on home and went home because my call had ran past 5pm. So I called the pharmacy and double-checked on the script and they naturally said the insulin wasn't in yet. I am ready to cry. This is so unprofessional. Three years ago I would have said Borgess Women's Health was the best place for pregnancy and delivery because I had my son there but now I am so unbelievably angry I am ready to snap. Borgess doesn't care about their patients at all.

I love Bronson. The reason I will not give it 4 stars because of Dr.Christopher Betzel. This man…read moregave me 2 knee replacements,let's just say I have never heard of a knee replacement ending up with a above the knee amputation my whole life has changed 2026 depressed 1 leg gone not happy..Bronson has some great doctors and I still see a doctor or 2 there now. But will never see him again there is nothing I can do about it. Not happy

I had to get a handful of labs done for my annual and typically I am TERRIBLE at getting my blood…read moredrawn. I am the patient who will almost pass out or almost pass out, but Wanda over at the John St South campus was an ANGEL!! It was over before I knew it and she handled me with great care! She didn't make me feel bad at all for being so nervous too. She was exceptional. The front desk for the labs were also super friendly!

Dr. Nora Hardy is so professional. She takes her time, she will ask you questions on how you are…read moredoing and treats you as a person not a number. I would definitely recommend her you will be very pleased.

Not sure what's happening @ Borgess Healthcare but it's not good! Tried to give my daughter my…read moreappointment since she waited over 45 minutes in the room for hers just to leave because she had to be at work. Appointments are for that very reason. Nonetheless, they told my daughter NO and we are both back on waiting lists! Waiting times are unacceptable. Hire more doctors or pay out where it's due! People are more important than money!!!!!!!

Not happy with the appointment I had yesterday. If you are 55+ I wouldn't waste my time or money…read morewith them. I've been going here for years, one doctor I went to retired. The most recent doctor left the practice. I had been going to Promed on Angeling and was happy, but when I had a issue a couple years ago I was sent here. The doctor told me she could take care of all of me and just come here from now on. Yesterday I was basically told by the doctor they don't want to take care of 55+.woman. They will take care of all of you if you're in your 30's or 40's, but if I had high blood pressure or something they don't want to see me. I'm healthy and don't need much, but was totally taken back by that statement. This practice has definitely changed. I gave 2 stars because the receptionist was very nice and the person that took my initial info was professional and did a great job. The doctor was uninterested, lacked any bed side manner. I'm not sure how she feels good about the care she provides. I won't be back.

He is a horrible dr and wouldn't help us out. He knew I had fibroids multiple times, and wouldn't…read moredo anything to remove them. He has horrible bedside manner. The office is welcoming. I was being treated for infertility

I am a professional nurse with high risk clients! This office has wonderful referral sources and I…read moream pleased to work with Sarah and other Social workers and all staff who are excellent care coordinators for their patients. The clients feel very well treated and respected here more than other settings.

Excellent Certified Nurse Midwives (CNMs) who provide physiologic pregnancy care. With limited…read morebirthing options in Kalamazoo for women, these providers facilitate low-risk pregnancy well. Could add Centering Prenatal Care or a Birth Center to be outstanding!

Dr. Pierson was kind, and explained things well during my first few visits to his office. Surgery…read moreday things changed. He did not speak with my spouse after surgery in the hospital, staff did not have the details. they told us to call his office the next morning To get proper discharge instructions. Was not able to get the pain meds that he prescribed as he wrote them for the incorrect mg. this caused extra pain for a day and a half after surgery until I was able to get the correct script. due to computers being down, no one could tell me what he removed during my surgery and it took him 3 days to return the call. His office reached out to him several times. when he did call me he never apologized. Follow up appointment was 2 1/2 weeks later and I was telling him I had pains in certain areas and he told me he had no idea what that was Because I should be fine. I went to my regular doctor a few days later and he said I likely had a kidney infection from the catheter during surgery and my surgeon should have caught that at the follow up based on my symptoms. UTI got so much worse affecting my kidneys due Dr. Pierson not Believing my pain. disappointed because I really initially felt I was getting the right care. Surgery is not routine for the person going through it like it is for the doctor and I was not treated well.