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    6 years ago

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    Ask the Community - Scott Omer

    Acclaimed Home Warranty

    Acclaimed Home Warranty

    (74 reviews)

    I would not recommend Acclaimed Home Warranty. They very clearly make money by charging you for a…read morewarranty and then only covering half of the expense when you need it. We've had two claims through them and in both cases they claimed modifications were needed that were not covered. In both cases I talked to the technicians who made it very clear that the installs were routine. according to the AC tech we paid all labor for the install and the flat rate. Then what did I get insurance for?

    This is the worst home warranty company I have ever worked with. It's possibly the worst company in…read moreterms of customer service that I've ever dealt with. I have been trying to get a contractor out to look at an urgent appliance issue for a week and a half now. Acclaimed home warranty has a service line that is NEVER answered (even though they advertise 24-7 service on their website). You have to leave a voicemail and hope someone calls you back (they rarely ever do). Then they will send you a text to start your claim but the text chain also is rarely answered. It's nearly impossible to file a claim, which is the entire point of this organization. It's been 1.5 weeks of rare communication with them and unanswered service requests even though I've stressed the urgency of my request. They do not allow you to use your own contractor - you have to go through them or they will not honor the claim. They seem to only work with one local contractor for any appliance and if that contractor's schedule does not work for you, then you are out of luck. I don't understand how this company wouldn't have multiple contracting companies you can choose from. It's amazing that acclaimed home warranty is still in business. This seems like a completely sham operation and frankly should be investigated by the Better Business Bureau or another similar organization. I wonder how many claims they pay out a year just from customer exhaustion and finding service providers on their own to pay out of pocket. If I could give them negative stars, I would. Do not use them for your home warranty needs!

    Scott Omer - homeinsurance - Updated September 2026

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