I have been a State Farm customer all my life. My parents were State Farm customers before that, and my grandparents were State Farm customers before that. I have spent the last few months trying to sell our home near Mobile, and because Scott's agency got a change of address form and discovered that we relocated, they've decided to cancel our policy at the end of the month because the home is "vacant". Never mind that I have a ten camera security system running, or that we live behind a gated community, or that we live in a very nice neighborhood, or that my neighbor on the left is a sheriff's deputy and my neighbor on the right is the game warden, or that we've never missed a premium payment in all our lives, or that we're physically staying at the house at least once, sometimes twice a month, or that our realtor is there regularly, almost daily, or that the house is under pending contract; none of that circumstance matters, none of the humanity of the situation matters, their greed and risk assessments kicked in and dictate that they must try to ruin lives to save two or three corporate pennies. But that's not all, Folks, they went that extra Scott Pellowski/State Farm mile to go ahead send my bank a notice of cancellation! So now I'm fielding phone calls and letters from my mortgage provider over pending policy violations all because we're just simply trying to move and better our lives, and that made poor State Farm nervous. We have paid you premiums for probably more than 15 years, personally to your agency, and probably for more than 30 years to State Farm as a whole. Moreover my family has at least a 60 year history with your sad, greedy corporation, probably longer. God, you should feel shame for what you're trying to do to people and I hope you fail for going that extra mile in trying to make me, and people like me, fail. And for what, only in some desperate, nonsensical, imaginary, risk-assessed, algorithmic attempt to save a few pennies on the stock price for the corporate overlords? Absolutely disgusting, Scott, and you don't even have the vertebrae to call me personally. People that have a subhuman disconnect with the communities they serve, seeing them only as a revenue stream and an extra bean for their bottom line, are the entirety of what's wrong with this country. It's a disease and it's sickening. Your employees have called our phones relentlessly trying to information gather for you for months. I've personally undergone two interrogation sessions, as though I'm wanted for questioning by the CIA. Do you want to know my underwear size, too, to feed into the risk algorithm for answers? Your office has bothered my wife at work and in her faculty meetings. In all those 15 years while the money was flowing I sure didn't hear from you much, except to try to sell me something extra, but, boy are we popular with your personnel now that you want to cancel our policy over nothing, just being good customers for over 60 collective years. Be forewarned, potential customers, they have zero loyalty for you while expecting you to have unwavering brand loyalty to them. And they have zero humanity for you when you're just trying to sell your house. read more