Amy Smith Gardner office mishandled my car insurance payment. I sent my car payment on my credit…read morecard like I have been doing every 6 months for years. They applied it to my home insurance which is an automated payment on my bank account. So my car insurance was NEVER PAID! This would never would happen if Mrs Gardner would take care of her business instead of being out of the office all the time and leaving the office in care of interns. Stay away from this office! I cannot even add one star

After being a loyal customer of this agent for 5 years, I would like to share a piece of…read moreinformation for potential and current clients. Amy Gardner's team was very helpful until a couple of years ago, however, the service quality has seriously regressed in recent days. I had a minor car accident dating back 3 months ago. It was not my fault, so one of their service representatives initiated a claim, and that was it. I was left alone from that point and there was no way to get help from any of them in the long claim process against the other driver's insurance company. Apparently, they cannot provide you with extensive assistance because their office does not have sufficient manpower to do so. I just spoke the Amy Gardner herself this afternoon for about 25 minutes, and this is what I was told: 1. They get 1-2 new claims every day, and they cannot check on every single case EVEN once in three days or so. 2. That I was not seriously injured like some of the other customers that require this office's assistance. There are people out there who have had limbs amputated, etc. (It sounds like you won't get the customer service you deserve unless you get in a serious car accident with severe injuries). I want to seriously express how grateful I am that the other driver and I have not had any serious injuries like Amy Gardner was describing to me over the phone and that my heart goes out to the people who have experienced these types of situations and their families. I also believe that I deserve a basic level of understanding when it comes to something like my vehicle that gets me to the job that I support my family with and/or when it comes to getting a replacement vehicle in the meantime. I understand that these agents do not have access to all of the information that I am needing but to belittle me over the phone saying I have no idea how the process works and not giving me constructive information to combat those claims when I ask for updates seems a little hostile. Please just know that this office does not care about their potential long-term employees who have good driving records and seem to only be interested in the most severe cases when it comes to assisting their clients. Statefarm is a great insurance company, but please stay away from this agent and save yourself from stress. If you are thinking about switching agents, expect at least 20 minutes of being interrogated over the phone about why you are transferring your policies to another agent along with having someone belittle your knowledge about the industry. Thank you. -Tom

By far Dylan had been amazing!! I truly appreciate everything he has helped me out with on my…read morepolicy!! He had gone ABOVE & BEYOND THE CALL OF DUTY! It's nice to know people still care. Also the receptionist here is superb!! She is the sweetest!!

I shopped for 3 days for a quote after buying my new car. Finally, I was given Alyssa's number…read more When I called she immediately congratulated me on my new car and got to work on my quote. With me being so young I knew it wouldn't be cheap but the quote she gave was over 100$ less than any other company! When I arrived at her office she was extremely professional and the staff there was friendly as well. I also received a goodie bag before I left! (I LOVE GOODIES) If you're looking for insurance call Alyssa first and save your self some time!!! Thank you again!!!

I've had State Farm insurance forever. Ashley has been my agent for a number of those years. I…read moredon't have any complaints. I primarily do everything via the State Farm app but needed to drop something off at the local office. The area where her office is located is easy to find.

Our business recently filed a claim through the Prewitt Group after our retail store in New York…read moresuffered electrical damage. They jumped on it immediately and worked extensively with The Hartford to gather all the necessary information to process the claim quickly and thoroughly. Their service and professionalism is outstanding. John F.

I can't say enough great things about this insurance agency...Charity Price really made the…read moredifference. My siblings and I contacted her for life insurance policies and she got us set up with great whole life insurance policies at great rates. After that process she suggested that we got insurance quotes on cars, homes, etc... Saved me over $100 per month!!! My siblings switched over as well... Go see this agency in Chelsea and ask for Charity; you'll thank me later!

Extremely happy with Charity yesterday for helping us find new coverage at an affordable price &…read morefinding exactly what we wanted to protect my family. Thank you Charity for taking so much time to help me!

Amber has done a great job taking care of my family's needs. She has worked hard to quote car,…read moreauto and rv for me.

I have been with them for some years. The staff is professional and friendly. They go out of their…read moreway to meet the needs no matter how many times I call. They always follow up concerning your situation. I like th thank Andrea especially for everything she has done for me. She went above and beyond. Words can't explain how grateful I am. Terri Stewart

To be honest I didn't realize how unorganized my financial records were until I booked Grigsby…read moreConsulting. Not only did they get me set on a new path but they showed me how to save over 100,000 dollars this year. They also helped me navigate my tax debt and build my business credit. Doc is new to the area but if you want the straight truth go see them!