Jaques was a wonderful agent, and I am so glad that he was alongside my wife and I throughout the…read morehome buying process. We were in the $250k range for our first home. I would have assumed that this wasn't in Jaques field of expertise, but I was wrong. We worked with him from May to July 2020. He knew exactly what to do, he can almost predict how things will turn out. He is really responsive, and when I mean responsive, I mean you can call him and he's going to pick up or respond in some form almost immediately. You can tell Jaques is passionate about real estate to the point that you almost see him get excited when looking at properties. Most of our process was done online due to COVID, but when you want to look at a property, he will work with you. He's a dedicated person to their job and will have your best interest in mind, whether you want an investment home or a forever home. I couldn't have asked for a better realtor.

There was an ad on LinkedIn advertising a job from this company and it was a scam the next day it…read morewas removed AFTER I interviewed with someone on Skype for an hour then I called this company and there was no answer entering online was "fishy" the scanners sent me a fake check to deposit into my account which I didn't I'd be careful dealing with this company as I don't think it's legit I think it was all set up by the scammers

Since the property I live at changed management, I've had a very frustrating experience. I have…read morelived at Eugie Terrace for about 3 years and had been paying monthly for on-site storage. After the new management company took over (Sureway), the contents of one of my storage units were removed and thrown away after it was apparently considered "abandoned," even though I was still living here, still paying rent, and still being charged monthly for storage. I was not given any notice before my belongings were removed. When I first contacted management, I was told they did not do it, but I later spoke with the company that was hired to clean out the storage units, and they confirmed they were hired by management to remove items from what they were told were abandoned units. I have also been trying to resolve a disputed balance on my account since the new management company took over, which has now been almost 3 months. I have spoken with multiple people, including three managers and the owner, and there has still been no clear resolution. I have called, left voicemails, and tried following up multiple times, but my calls are often not answered or returned. What makes this even more frustrating is that management has not been able to clearly explain the disputed balance, but now I am being told I may be sent to collections or that an eviction process may be started. This is despite the fact that I have continued paying my regular monthly rent on time and have been proactively trying to resolve the issue since the beginning. Overall, the communication and handling of this situation has been very disappointing. I have not felt like there has been a serious effort to help resolve the issue or provide clear answers. I would strongly recommend that current or future residents keep copies of all payment receipts, lease documents, ledger screenshots, and all communication with management.

We always enjoy the opportunity to work with Sureway Properties. They are very quick to respond to…read moretheir customers and always go above and beyond for their customers and vendors. Alison VB

I sold my condo while Jason was my agent. I saw the guy once and then the team took over. I took a…read morereal estate class just prior to the sale so I knew that the comission is negotiable after the first $100k. Jason told me he would give me a break on the comission, I made the mistake of NOT HAVING IT IN WRITING. This was in 2021, Prices were going up. In 3 months there were only 5 or 6 showings, no contracts. I then contacted Zillow, who purchased the condo. They act as BUYING and SELLING agents. When all the smoke cleared I realized that between Mr. Penrose and Zillow, I was hit for 7% on commissions for both. Mr. Penrose must have forgotten that "break" that he promised. Thanks Jason, nothing done and full commission taken. Where I'm from, a man is only as good as his word. You said you'd get it sold quick and then said you'd cut me a break on comission. 0 for 2. This ain't baseball, you are out.

This group is so unprofessional. Multiple phone numbers associated with this group have been…read moretexting/ calling multiple times a day for what seems like weeks. I called Jim and made it extremely clear in my call that; 1) We have a real estate agent we love 2) You & your companies over abundance of text and calls is not well received. Only to have them CONTINUE to call and text following my call with him. It's annoying and to the point of "aggressive pressure" and it needs to stop. Jason or whomever is in charge of this group needs to contact me and have our number taken off your spammy marketing list once and for all as Jim the personal assistant clearly isn't doing anything to remedy the situation.

Luetta NewNam is one of the finest real estate brokers I have met. She has a focus on the…read moreScottsdale luxury home market with a competitive edge in business savvy stemming from years of building luxury homes. She is an outstanding client advocate and an impressive marketer. Luetta has excellent Internet instincts and a refreshing social media presence across many platforms. She is known as "The Contractor's Wife" ... expert at remodeling and renovation. Check out her latest project, an Old Town Classic fully restored.

I can't say enough great things about Mark and Katherine at Reckling Properties. These two have…read morehelped my husband and I buy and sell homes for a few years now and we are forever grateful for all they have done for us. The folks at Reckling Properties are patient, understanding and thorough in finding and selling homes. They have a strong understanding of the Central Phoenix market, although I am told they have gone out of their way to help find and sell homes outside this area. They are a great team, always responding to our calls and e-mails with prompt service and support and making sure all the details in each of our home sales and purchases goes over without a hitch. Specifically I have known Mark to aggressively follow up on any leads that might come in for the purchase of your home, following up with individual agents about the various home viewings and ensuring that the home is market ready, priced right and that the buyers know you are willing to negotiate. During negotation, Mark is warm and builds rapport so that when you are buying a home, you are certain to feel like you have negotiated the bests possible deal with the seller's agent. I love working with Reckling Properties and I highly recommend them. I am certain they have saved me time and money in our effort to find homes. They are also very fun! I love house hunting with them, they never give up and they always make me smile even when the search is fruitless and frustrating. You won't be disappointed with Reckling Properties.

It was a pleasure to work with Mark and Kathleen. They beat out another offer to get their buyers a…read moregreat home and managed a contingent offer like pros. The transaction was smooth in part to their efforts. Hope to do more deals with Reckling Properties LLC in the future.

This business hit the skids. There is only Jeff Davis and one part-time guy who isn't a broker. The…read moreAZ office is never open, the NV office doesn't exist, and Davis tells clients and prospective buyers to only contact him only by email. Multiple complaints with NV & AZ Depts. of Real Estate. AVOID!

Our broker was extremely difficult to get a hold of my phone or email. After finding his work cell…read morephone through his website and getting a hold of him, he sent an email basically telling us to only email him.

I received a letter in the mail from Hendry Home Mortgage. The letter was nothing spectacular but…read moreit got my interest more than any of the other offers I was receiving. I went to their website and expressed interest. Within 45 minutes I had a call back that I missed but they left me a voicemail. Travis followed up with me a day later and talked about their company and what they could do for me. He asked me a bunch of questions and looked at the entire picture. He laid out a few options and asked me what I wanted to do or my goal was. I explained to him and he listened. He never pushed the wrong product on me or pressured me into anything. Throughout the process Travis communicated with me daily if not multiple times a day. He is great with text messaging and email so he isn't blowing up your phone while you are working. Every step of the way Travis kept me updated and made sure we knew what was going on. There were a few times we hit some speed bumps he explained them and told us how we would work through them. There were no surprises, everything that happened was expected to happen or at least explained could have happened. The loan was almost done and he called my current lender messed something up and his numbers were off. He explained I could either bring money or he could go back and up the amount by just enough to finance it in. I told him I didn't have the cash on hand and it wouldn't be possible we would have to cancel if that was the case and wait a little bit. He told me he would make some calls and get back to me, it wasn't but a few hours before I had a call back, he was able to get my loan upped just enough to cover the small need. Come to find out my current lender had messed up and I got all that extra money back but this was not Hendry's issue at all. Closing time came, Laura called set up time, I showed up with my wife we signed our lives away as you would expect and we were done. Travis took time out of his day to come down and meet us in person and go over everything with us. Over all this was the best process I have ever been through with all my home buying experience. This was a simple Refi and it was done in no time! From start to finish I felt like I was his only customer, they all took the time to listen, find out what my needs were and took care of them. I would recommend using Hendry any day of the week! They are awesome at what they do!

Travis Constant did such a great job with my mortgage that I now refer him all of my clients. He…read morewas able to make the mortgage process very smooth and easy to understand which made me feel comfortable to entire was through the process.

I've worked with a number of realtors, and Joe is one of the BEST!…read moreHe knows real estate and takes care of his customers, the way they should be. He's always available, and takes care of anything that comes up. You can use and trust Joe to handle you real estate needs.

I found Joe through a networking group he is in. Joe is a fast, smooth talker but doesn't follow…read morethrough with his words. The market is the highest it's ever been, homes are going way over asking price, mine didn't even go for asking price. It didn't appraise and Joe didn't inform me honestly of my options. Any good agent would know the market was going way over asking, so he knew. I paid closing cost that the buyers pay (I paid for it when I bought it), I asked Joe about this and he said no it's seller's cost (I asked another agent, they saying it was the buyer's cost) but I still paid for it (trusting him being honest with me and truly wanting to help me in my best interest representing me as my agent). There were 3 offers and he said he went back to the other offers to get another offer after the appraisal come in lower. Joe telling me to come to an agreement with the buyer (which again was lower than the asking price in the HIGHEST PHX market ever, where others are going 50K plus of asking price). Thus I got lower than asking and he didn't work hard or inform me of the market and I could have easily gotten more. He also said he would be me a few connections on other homes (since now I can't find one with the market being a huge seller's market), he still to this day has not helped me find another one or provide me the info of a few homes HE SAID he would (slick talker), still haven't heard from him. When going through the closing, the closing documents were incorrect every time the title company sent them to me, which by the way is the title company that is his, changed the buyers request of title companies and he said they would give me a percentage off (never got a few percentage off). I had to track down the tax info and the HOA info, no one ever mentioning me they couldn't find the info, I could have helped them get the tax and HOA information. The final title agreement I signed was NOT the same numbers as the ones I signed the night before for my title paperwork. So the title company changed the final title documents' numbers after my final notary signing. They also added the warranty fees which we NEVER discussed or in any of the other documents previously. I am extremely disappointed in Joe and his integrity. My only guess is that my condo wasn't "worth" his commission time, if that's the case he should have said that from day 1 and I could have found an agent that wanted to represent me. I would be very vary of Joe's integrity and honesty.