Ian and I decided to do a last minute holiday and Ian had been searching the net on the Thomas Cook…read morewebsite and he suggested Lanzarote again, which I happily agree with. We wanted to see if it would be cheaper or not to book online or through the travel agent. We'd already booked through the agent two years previously and were absolutely delighted with our holiday hence us going back. Ian had noted all costs to compare with what the agent would calculate. It pretty much matched and they gave us a small discount as we choose to come in. Bonus! The holiday did unfortunately cost us a bit more than we hoped and this mostly due to flying from Manchester as there was no flights from Glasgow, which we already knew from checking the website. The staff are always friendly with great banter. There's just something about booking a holiday with someone who knows what they're doing. Yes it maybe works out cheaper sometimes doing it yourself online but when you're forking out a bit of money I like to make sure I'm doing it right. You also get a small discount on exchanging your money too. It feels you can get it all sorted all under one roof and feel it's all in hand so you can concentrate on the big pack. It was again a fantastic holiday and would use Thomas Cook again.

I popped in here today on my way home from a lunch date with the boyfriend. We're planning a bit…read moreof a getaway for his birthday and I wanted to get some ideas of costs and such for the time we want to be away. Not having ever used this sort of service before, I wasn't sure what to expect, but I was kinda hoping to get a little bit more help than I actually did. When I walked in, there was a massive queue for travel money and a handful of service associates either helping people, answering phone calls, or waiting for people to come in with questions, like moi. I was flagged down and asked to come over to discuss travel plans with her. Having already researched a ton of stuff at home with the boyfriend, I thought Thomas Cook had some special portal where they got all their special travel deals from. My boyfriend and his mates went away earlier this year and were able to get some crackin' deals from Thomas Cook. I wouldn't have such luck. The service associate proceeded to open up google and basically do the same search for flights that I did. After realising she wasn't going to be able to get me a good deal because apparently there are no direct flights where I want to go, she proceeded in trying to get me to change my destination all together and then suggested a coach trip which would be two times the length of the current trip we want to take. Even though I specifically told her I was just shopping around for deals and would be taking any information gathered home to chat it over with the boyfriend, she was really interested in me booking something right then and there. Nah. Anyway, I told her thanks anyway, but none of the info she gave me was anything more than what I was finding in the comfort of my own home on my own PC. She was polite enough and said to go home, speak to the boyfriend and come back and see her when we decided what to do. OK, sure.

We've used them for the last few years, and even though we shop around we've never had anyone come…read moreclose on price. We *have* has problems with bookings (lost paper work one year), but despite the inevitable panic on our part they've resolved matters and it's never been so severe that we've wanted to walk away and go elsewhere.

I hired this company for my friends 50th and what a great time we had. The limos are very spacious…read moreand comfortable. You can choose from a wide range of cd's to play while on your journey. You can drink as much champagne,beers or soft drinks as you wish. You can hire the limo from 1hour to as many as you like. The chauffuer we had was very pleasant and helpful.

A last minute booking on the Thames cruise aboard the Waverley. What a magnificent sight was this…read morepaddle steamer berthed by Tower Bridge. Quick cup of coffee, as we were early, before boarding. Even though there 'seemed' a load of people, space was no problem. Plenty of places to sit either on deck or below. The experience started at 9.30 am. As a tug turned this great steamer around and then we were off. Can't beat seeing that great London Tower Bridge being raised. Passing underneath with a courteous blast to say thank you. The trip along the Thames was so interesting and supplemented by the descriptions and interesting facts across the ships speakers. Arrived, dead on time, at 1.30 at Southend pier for our break before returning. Bars and dining rooms were always busy but never a long wait. Why rush anyway. Interesting, as the sun went down, to see the lights along the river. A river I was bought up along all my life and the changes are outstanding. The finale, a lit up Tower Bridge opening. A fantastic day out. Looking forward to seeing The Waverley next year for another, maybe different, cruise. Finally, Thank you to the Captain and all his crew. Everyone worked so hard to make our day special.

ABANDONED. DANGEROUS COMPANY!…read more 70 people including elderly, disabled and children abandoned in Minehead after an organised trip off the boat. All left for over 2 hours with no contact from the boat after a coach failed to pick everyone up. We're then left to find own way back to Penarth from Minehead at own cost. Absolutely disgusting, traumatising and dangerous. This company should not be allowed to run! Do not book!

The tourist information centre is easy to find it is located right beside the large car park. There…read morewas one member of staff and only one member of the public when we went in which was good as it is quite small. The staff member acknoweldged us which was nice and offered assistance. There was a good selection of free leaflets, along with some items for sale including tea towels, rennie mcintosh products, calanders. The centre was easy enough to access but I could see it being a bit problematic in terms of space at the height of the summer just because of the size of it. It was clean and tidy so quite a nice tourist information centre really.

I hadn't been into Helensburgh Tourist Information centre in years, however a few weeks ago I…read morecalled in to see if there was anything local that I had missed out on that would be good for a visit from the grandchildren. I was very pleasantly surprised. It's a lovely old building, situated in the clock tower in a very prominent position on the seafront. Internally it's 'bijou', but there is lots and lots of information available on all manner of activities and places both locally and in Scotland as a whole. I came away with a few leaflets having had a good chinwag with the lady there, who obviously had good local knowledge and appeared to be keen to help. Not just for tourists, this place is well worth a visit even if just to see what you're missing!

For many years, this travel agents has amused passersby with a large cardboard cut out of a bunch…read moreof men, half in suits and half in Hawaiian shorts. That is sadly gone now, although the shop has never quite shaken off the old fashioned, slightly yellowing appeal. Experts in package holidays, and longer flights, this is not a bucket shop- despite its proximity to the University, and offers a fairly broad range of deals: the staff don't have the same enthusiasm as the more informal shops, but are linked to major holiday companies. A good place for capturing a longer break, or arranging travel to exotic climes, this is a fixture on the Great Western Road and one to find a good family package.

Definitely, something of an institution this travel agents has been here for years. It may be…read moreyellowing, it may not look bright eyed and bushy tailed but it has some sort of old school charm about it. It's very lived in and homely (in the I'm too busy to clean my windows kind of way). I've never noticed it being particularly busy, or busy at all really, but it must keep business ticking over considering how long it's been here. This is not surprising given that the staff are very friendly, helpful and genuinely know their stuff. None of this - yes, one moment..I think it's close to...oh wait no - while they click away on computers or frantically flick through brochures. Instead of acquiring the same information you could have from reading their brochures you feel that the staff genuinely know what they are talking about. Always a major plus, in today's travel agent world. Plus, don't fall into the student 'honey trap', they cater for all folks and have good up-to-date knowledge about longer holidays, further afield places and long haul flights. They are also affiliated with bigger companies so can offer a range of good deals which won't break the bank. Perfect. If only they still had the cardboard cutout men in the window...

My aunt hired Bill McColm's services for her daughters wedding, which was very very white and very…read morevery baby blue. His cars were beautiful, and I lucky managed to swangle a spot in the brides follower car. I must apologise for the non-technical terminology that I am producing, I am not very familiar with wedding things. He produced a Rolls-Royce for the bride, and jaguars for the bride and groom parties. And they were sooo gorgeous!! You also get a very pleasant driver, who will drive you there in style as though you are worth a million pounds.

Friendly, helpful people in the interesting Visitor Centre and the gift shop was handy for some…read moresmall gifts to take home. We quite liked the cafe too and sat outside to have a snack at the wooden picnic tables, but under cover as it was unfortunately very wet that day. (There's a big enclosed courtyard) Plenty of free parking in the big car park.

Eglinton Country park Centre is a great wee place to visit with the kids. The park itself is vast…read moreand offers great walks and play areas. There is lots of wildlife to see aswell. I am doing the Race for Life here next month and really looking forward to it.