I took my car to Scotty's Auto Repair upon recommendation from somebody in my office. I brought it in on a Tuesday (they work by appointment only) and they ordered a part that took two days to come in, and repaired the car. After I got the repair estimate I shopped other mechanics to see what their price would be, and the highest was $150 less than thier estimate. That isn't what got me, when I went and picked up the car, there was black grease (or another black substance) all over the back of the car, and there wasn't even an attempt to clean it off my cream colored vehicle. I am not sure that it will come out, it can't be rubbed off. This isn't a small splatter but a huge area covering about 1/4 of the rear panel of the car. It is not only glaringly obvious, the car was parked backed in, so everyone in the building would be able to see it. Maybe it was parked that way so I would miss it, but I walked around the car. I left them a note (I took photos and videos of the car there) and I will follow up with their response. This whole experience has left a very bad taste in my mouth. The car is running fine, but the fact that the paint job may be ruined is going to be a huge issue.
The shop just called, and instead of getting a positive response, she started by saying "I'm not sure what you're accusing us of, if customers bring their cars in dirty we don't usually do anything about that." Okay, we aren't talking dirty, we are talking about black grease all over the back of the car. She said I could bring it in and they would try to buff it out "if thats what I wanted". All I can say, is that I will take it in, and if the paint job is ruined, they are going to end up in small claims court. read more