ABSOLUTE HORROR , NIGHTMARE, THERE ARE NO WORDS. Something…read morethat was supposed to be helpful turned into an absolute nightmare and because they didn't want to investigate. It cost me thousands instead of pushing a button in the glove box. They took apart my car convertible and did not put it together correctly. My top would not close and all it was was a button in the glove box that I didn't know about and yet they took my convertible apart and did not take the time and CARE to see what the problem really was, they put it back together and was very abusive when I addressed the issue. It will cost me $1000 when it was just a BUTTON that needed to be pushed. I HAVE 1000 SCREWS, PIECES THAT ARE FOR THE CONVERTIBLE THROWN IN THE TRUNK AND WITH ABSOLUTE DISREGARD FOR ANY responsibility or for their actions. I would never suggest going to them unless it's for something simple like an oil change or a tire and even then I wouldn't give my business ever ever or suggest them in anyway‼ from what I hear they might be nice to you if you have a lot of money though

Staff was friendly, prices were fair, they changed my oil and brakes with no issues, but failed to…read morefix the ticking/low boost problem I brought it in for (BMW N54). The owner called me after a week to say the ticking was coming from the bottom of the car, not the top, and needed new cams/bearings for $3k or it could catastrophically fail. I agreed. The ticking is still there, and it's painfully obvious (they said they test drove it and it was fine). I called five times over the course of two weeks trying to speak to someone about it to find out whether I should bring it back in or not. The manager said I wasn't allowed to speak to a mechanic, but he'd have someone call. No one called. I've maintained this BMW myself since 2018, so I decided to run the diagnostic myself. It ended up being a completely different problem, so I'll be taking it elsewhere to get the repair done. It would have helped me tremendously to know if the cams/bearings were actually out of limits, but they didn't even bother documenting it on the bill. They got $3k out of me, but they lost a customer.

TL;DR -- Motor Man saved my car and therefore me -- from months of frustration in ownership of a…read morebrand new car manufactured specifically to order. SIX star rating -- better than five star. In owning this 2019 Toyota Avalon (hybrid) since August 2019, the Air Conditioning (AC) was the one flaw. 3 weeks after buying the car, AC failed. Taking it back to the dealer(s) did no good. They couldn't find the problem. This was the brand new 5th generation Avalon with brand new cooling system. I knew I was taking a chance, and I got burned. Every time I went to the dealer, I failed to get a real solution to my AC. This went on for nearly TWO YEARS. Later, thanx to Motor Man, I realized the dealer system failed me: they could have fixed my car, but didn't. Then my AC failed again on the drive down to Florida. It was well over 100 heat index so that I was getting lightheaded on the way down, having to stop every hour. Showing up at the Toyota dealer at Fort Walton Beach (FWB) the next to get help did me no good. Toyota dealer had 30 cars (NOT exaggeration) at 7 am on Monday, all with appointments. Without an appointment, they turned me away. Dealer system failed me again. Out of desperation I started looking up "mechanics" in Yelp listings. Destin Imports had the most reviews in the area: they had to turn me away, but they did suggest I could try Motor Man. Motor Man fixed the problem, at last. Joe Weiss, the owner, carefully took more time and effort to fix the problem. It took FOUR days, but it was worth it. I finally had the car I was promised. He explained that my generation of AC being a new design, required to disassemble the ENTIRE front interior of the car, the seats, the steering column, the dashboard, all of it. This was necessary to get to the "box" containing the evaporator core of the car. Motor Man Joe figured that the issue was inside the "box" and the only way to really fix the AC was to disassemble everything to get at the "box" and see what the evaporator core looked like. It took most of two days to get there, but Motor Man Joe was right. The evaporator core was covered over with oily fluid. The part itself was defective. He had promised to close down his shop and dedicate his mechanics to solve this problem for me. He was in earnest, and determined to solve the problem for his customer. To me, that's rare to see from any professional, and worthy of respect. He kept his word, That's the American way a small business should operate, isn't it? He was able to get the replacement part from the *same* Toyota FWB dealer that turned me away. He checked everything while reassembling everything -- this required mechanical and electrical testing every single system in the dashboard, steering, console and so on. This was careful "sweat each detail" work, which is why it ended up taking most of FOUR days. I'm engineer enough not to be pushy of a professional doing careful quality work, and told Joe I was willing to wait patiently. (I would have said the same about patience to Toyota dealer mechanics if they'd only given me a chance by taking on the problem themselves -- they either turned me away or failed to take on the *whole* problem by telling me it was mysterious and they didn't know how to fix it) After he restored my now fixed car to me, there was one small issue of the fit of the the instrument panel. After driving around and finding this, it was a small matter for them to correct the fit. I had the car as it was meant to be from the manufacturer. CONCLUSION: Motor Man took care of me and fixed the problem. My flawed car became a true pleasure to drive even in the hottest weather, as opposed to dehydrating me badly and dangerously. I owe thanx to Motor Man. CONCLUSION, NEGATIVE: My new car had one defective part, and the Toyota dealer system failed to find it. More, they failed to even try. They failed to explain to me that this was a possibility. I'm an engineer, I would have understood and listened. Why didn't they explain this to me? Did the dealer mechanics not know? Did they know it would take two mechanics four days to solve this problem, and not want to devote that much time and resources to one customer. Is it because Toyota itself doesn't sufficiently incentivize its dealers to go all the way to ensure quality? I don't like asking such questions, but doesn't the failure to fix the vehicle invite such questions automatically?

Before bringing my car to Motor Man Auto Repair I had the engine code read to determine the problem…read morewas Oxygen Sensor related. I priced out the parts at a local parts store to estimate cost for the 4 parts (roughly $300-450 for 4 sensors incl. tax) depending on the brand. I was charged $754.60 for parts. The original repair estimate at Motor Man Auto Repair was $1290.53, but the total bill I paid was $1543.62 - a difference of $253, which means I was charged roughly $800 for labor and "fees". What fees??? Additional fees were not explained to me. A labor charge of $200 per hour equates to 4.0 hours to replace 4 sensors. A $150 per hour labor charge equates to roughly 5.5 hours to replace 4 sensors. From my own findings, replacing 4 oxygen sensors on this model car should take roughly 3.5 hours to complete. Ordering the parts and completing the repair took from Friday morning til the following Wednesday. So the bottom line is, I feel like I was drastically overcharged for both the parts (allowing for markup) and labor. And I do not recall being told why the repair cost exceeded the $1290.53 quote I was given. I should have been out the door for under $1000. But I paid $1543.62. I own 3 vehicles but will hesitate to bring either to Motor Man Auto Repair in the future. The staff I encountered are all nice but I simply cannot afford to pay what Motor Man Auto Repair charges for repairs.

Lenny and his crew were the only ones that will take me in now, all others had a 3 week hold up. 4…read moreprior Mechanics and a lock smith could not resolve the issue . Tribs are knowledgeable on electronics on car repairs most shops in town are not. so far the best I've dealt with from TN,NC to Ft Walton , I have more things I need done on my Jeep , i will be back !! thanks to Lenny and his guy Mike got me back driving again . Thank u so much !!!

I was told that my 2004 Honda Odyssey needed new rack and pinion system by a well known chain…read moreautomotive shop that would cost a minimum of $1800 to repair and that I also may have had a blown gasket. Since the repairs were more than the car's value, I parked and researched abandoning the vehicle that had served me well. 8 months later after a discussion with Lenny and having the van towed to Tribbs for evaluation it was discovered that the vehicle had a few worn out bellows. Tribbs repaired the vehicle and replaced the battery for a total of $300! I cannot say enough about this great establishment and it's mechanics!

Had an A/C leak in my Audi SQ5. Mike did an inspection and asked to keep the car overnight for…read moreadditional testing. He determined there was a likely evaporator leak and recommended keeping the ac charged rather than spending thousands on a new evaporator. Pricing was fair and he gave me his honest assessment without trying to convince me to proceed with an expensive fix. Highly recommended!!

Had a great experience at Al's. They sticky diagnosed the problem that another shop couldn't figure…read moreout. The prices were reasonable, the service was friendly, and tree work was done promptly. This is a family-owned business with both the son and dad working their. I try to support local businesses, and this one is a prime example of why you should. They've been in business a long time and have stellar reviews. That doesn't happen by accident. I highly recommend them.

Awesome customer service and fair prices! I originally went for a mid muffler delete. Done. Drove…read moreoff and knew I wasn't happy with the sound, called and they had me come back and I ended up having the rear mufflers deleted as well. Bam!!! Great sound, great job with my vehicle!! Highly recommend!

I have been coming here for years, David and his team are incredible. Not only are the honest, they…read moreare well priced, and incredibly responsive and timely. They diagnose, fix, replace, and cater to your needs as if it is their own vehicle. I have been taking multiple vehicles here for any exhaust work I need done every time and they have even done small repairs for free. Don't shop, don't look, just give them your business and don't think twice.

We we're on vacation and had a mishap displacing part of our bumper. It was still drivable but…read morewas really concerned about trying to get home on the interstate at high speeds. We called the folks at The Paint Booth, they told us to come on by and stopped what they were working on to take a look. They offered a temporary solution to place some screws just to get us home--they got me in and out in 10 minutes and would not even take payment. Extraordinarily friendly You don't see that kind of kindness and service many places these days.

So the garage door broke off a piece of the plastic molding above the bumper of my Honda CRV…read more I always use Yelp when in search of needs that I haven't had to deal with in the past and through Yelp I found The Paint Booth. Barry fixed my car and an exceptionally great price and I'm back to normal. I highly recommend The Paint Booth.

They painted some panels on an old vintage scooter I have. Damn, it came out beautiful. Super nice!…read moreI recommend this shop to everyone.

I have had several repair jobs done by Premier paint and body and And over the years jobs by other…read moreplaces, too. In my opinion this is the best place to get your car repaired after an accident In Fort Walton Beach. Staff is friendly and helpful and the work was of excellent quality. For both insured and uninsured repairs, Premier is the place to go. They handled everything with the adjuster after my accident and they did a great job on small dings and scratches I had fixed.

Staff is super friendly but was unreliable about conveying the cost of charging our AC system…read more Ended up paying almost double what we were quoted and Danny did not care. When danny tried to justify the cost with the fact that the machine was expensive he got mad with what I said back. Everyone was nice until they weren't. As it turns out having our AC charged here was $150 MORE than what it would've costed us at the dealership. 10/10 do not recommend and definitely won't be back.

Highly recommend Fort Walton Beach radiator shop for mechanical services from diagnostic to repair…read moreand maintenance. The customer service is absolutely stellar and the workmanship is superior! Prices are reasonable and staff is friendly and honest. Lots of "quality" here from the personnel to the service. Ladies you'll feel very comfortable here!